Motion Recruitment
Technology Support
Motion Recruitment, Atlanta, Georgia, United States, 30383
Technology Support
Atlanta, Georgia
Local Only
Contract
$24/hr - $28/hr
Our client is seeking an experienced Technical Support consultant to join their team for a long-term contract opportunity. In this role, you will provide on-site end-user computing support including: investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents. Our client is one of Georgia's largest systems in geographic area, running more than 70 miles long. This position will be a full-time, onsite position in Fairburn, GA.
Contract Duration: 6+ months
Required Skills & Experience
5+ years of providing end user support in an enterprise level organization, administering a Windows computing environment, or working with WAN/LAN environments.
Current support experience of Windows 10, Office 365, Active Directory.
Imaging / SCCM experience
Experience with Azure and InTune is preferred.
Working knowledge of PC/LAN application software including word processing (MS Word), spreadsheets (MS Excel), E-Mail (MS Outlook) and Internet Browsers (Internet Explorer, Chrome, Safari).
Understanding of and experience working with technology hardware, including desktop computers, laptops, tablets, smart phones, printers, projectors, smart boards, scanners, and digital cameras.
Familiarity with IT support tools, such as Active Directory, Remedy or LANdesk.
Microsoft Certification (MCP or MCSE or any desktop support certifications) is ideal but not required. A+ Certification is helpful but not required.
MUST have own reliable transportation to travel to different locations within the area if needed. Mileage reimbursement provided.
What You Will Be Doing
Provide assistance to schools in troubleshooting IT technology in classrooms, media centers, admin facilities and support offices.
Manage service requests through the ticketing system, meeting Service Level Agreements (SLA) including response time and resolution time.
Communicate bi-directionally regarding status of IT incidents and planned IT initiatives (such as online testing) to the service desk, technical support coordinators and schools through the incident tracking software.
Assist with general maintenance to keep network running smoothly and with on-site network-related repair requests with service desk personnel.
Document LAN wiring diagram including: wiring closet identification, wiring closet equipment configuration, and wiring drop identification.
Set up new devices, workstations, print stations, and assignments to default printers.
Maintain data catalogue of inventory and performs record keeping functions of hardware locations, assignments, quantities, types and required repairs, including start-up and end-of-year processes.
You will receive the following benefits:
Medical Insurance - Four medical plans to choose from for you and your family
Dental & Orthodontia Benefits
Vision Benefits
Health Savings Account (HSA)
Health and Dependent Care Flexible Spending Accounts
Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
Hospital Indemnity Insurance
401(k) including match with pre and post-tax options
Paid Sick Time Leave
Legal and Identity Protection Plans
Pre-tax Commuter Benefit
529 College Saver Plan
Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.
Posted by: Jennifer Doll
Specialization: Technical Support
Atlanta, Georgia
Local Only
Contract
$24/hr - $28/hr
Our client is seeking an experienced Technical Support consultant to join their team for a long-term contract opportunity. In this role, you will provide on-site end-user computing support including: investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents. Our client is one of Georgia's largest systems in geographic area, running more than 70 miles long. This position will be a full-time, onsite position in Fairburn, GA.
Contract Duration: 6+ months
Required Skills & Experience
5+ years of providing end user support in an enterprise level organization, administering a Windows computing environment, or working with WAN/LAN environments.
Current support experience of Windows 10, Office 365, Active Directory.
Imaging / SCCM experience
Experience with Azure and InTune is preferred.
Working knowledge of PC/LAN application software including word processing (MS Word), spreadsheets (MS Excel), E-Mail (MS Outlook) and Internet Browsers (Internet Explorer, Chrome, Safari).
Understanding of and experience working with technology hardware, including desktop computers, laptops, tablets, smart phones, printers, projectors, smart boards, scanners, and digital cameras.
Familiarity with IT support tools, such as Active Directory, Remedy or LANdesk.
Microsoft Certification (MCP or MCSE or any desktop support certifications) is ideal but not required. A+ Certification is helpful but not required.
MUST have own reliable transportation to travel to different locations within the area if needed. Mileage reimbursement provided.
What You Will Be Doing
Provide assistance to schools in troubleshooting IT technology in classrooms, media centers, admin facilities and support offices.
Manage service requests through the ticketing system, meeting Service Level Agreements (SLA) including response time and resolution time.
Communicate bi-directionally regarding status of IT incidents and planned IT initiatives (such as online testing) to the service desk, technical support coordinators and schools through the incident tracking software.
Assist with general maintenance to keep network running smoothly and with on-site network-related repair requests with service desk personnel.
Document LAN wiring diagram including: wiring closet identification, wiring closet equipment configuration, and wiring drop identification.
Set up new devices, workstations, print stations, and assignments to default printers.
Maintain data catalogue of inventory and performs record keeping functions of hardware locations, assignments, quantities, types and required repairs, including start-up and end-of-year processes.
You will receive the following benefits:
Medical Insurance - Four medical plans to choose from for you and your family
Dental & Orthodontia Benefits
Vision Benefits
Health Savings Account (HSA)
Health and Dependent Care Flexible Spending Accounts
Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
Hospital Indemnity Insurance
401(k) including match with pre and post-tax options
Paid Sick Time Leave
Legal and Identity Protection Plans
Pre-tax Commuter Benefit
529 College Saver Plan
Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.
Posted by: Jennifer Doll
Specialization: Technical Support