Product Manager 1 - Loyalty (Hybrid - Seattle)

Job DescriptionOur mission at Nordstrom is to empower our customers to feel good and look their best. As a Product Manager 1 on Nordstrom’s Product Management Team, you will play a crucial role in enhancing the customer experience through data-driven insights and delivering key features, functionality, and programs. You will collaborate across the organization to drive innovative solutions that solve real problems, anticipate customer needs, and exceed their expectations, thereby driving brand loyalty and improving financial performance.As a member of the Loyalty Product Management team, you will help drive forward our customer experience through improving Nordy Club operations and the platform that supports our program. You will wear many hats, jumping from conversations about user experience to operations efficiency to data insights in a single morning. You will work closely with your Engineering squad to drive development, as well as with your product peers given the intersection of loyalty across our business. You’ll be part of a team that works hard to engage and reward our customers and drive customer growth every day.A day in the life…Product Strategy and Vision - Contribute to a product vision that is aligned with company goals and business priorities and evangelize with your squad and key stakeholdersContinuous Discovery and Insights - Monitor key KPI performance, and keep current with customer and market research to provide insights for continuous improvements and feature opportunitiesPrioritization and Planning - Prioritize the product roadmap and feature backlogDefinition and Decomposition - Write user stories, acceptance criteria, and measurement plansCollaboration and Influence - Collaborate with the Experience Design, Engineering, Analytics, and Marketing teams to create meaningful experiences for our customersDrive Impact - Embed with the Engineering squad to drive progress against deliverables through day-to-day management of backlog, agile ceremonies and launch planningWhat We Value:Our brand legacy of customer serviceCuriosity and learningCollaboration and diversity of thoughtEvidence-based outcomesSpeed to market and progress over perfectionAccountabilitySimplicityExperimentationCustomer-centric mindsetYou own this if you have…1-3 years of product management experience or equivalent with technology or ecommerce company preferredBachelor’s degree in Business, Math, Engineering, Computer Science, or equivalent experienceBasic technical background and understanding of software development principles, including Agile development and a/b testing methodologiesAbility to build relationships cross-functionally with multiple teams from areas such as Analytics, Engineering, User Experience, and MarketingStrong verbal and written communication skills, including presenting to various levels within a matrixed organizationProficient in data analysis and performance metricsStrong critical thinking, analytical and problem-solving skillsOutstanding organizational and time management skillsWe’ve got you covered…Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:Medical/Vision, Dental, Retirement and Paid Time AwayLife Insurance and DisabilityMerchandise Discount and EAP ResourcesA few more important points...The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.Pay Range DetailsThe pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.Washington: $88,500 - $162,500 AnnuallyThis position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser:

Nordstrom Benefits Overview .

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