Howard Community College
Assistant Director of Tutorial Services
Howard Community College, Baltimore, Maryland, United States, 21276
Position Details
About Us:
Howard Community College (HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020. HCC values diversity among its faculty, staff, and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community.Position Title:
Assistant Director of Tutorial ServicesFLSA:
ExemptFT/PT:
Full TimeHours Per Week:
37.5Work Schedule:
M-F 8:30-5Grade:
16Minimum Compensation:
$70,358General Responsibilities:
The Assistant Director will coordinate all tutorial services offered in the Learning Assistance Center. Responsible for quality oversight of tutors, tutor training, and learning center programming. Will work closely with all related directors and personnel on new program development, program refinement, and development and implementation of short and long-term goals. Coordinate recruiting, hiring, training, orientation, supervision, performance and program evaluation, and scheduling for 60+ part-time tutors. Collaborate with directors working with special populations on tutoring needs of students in their programs. Responsible for TracCloud software management and maintaining accurate semester tutoring data. Responsible for maintaining CRLA certification and developing materials for training program re-certification every five years. Assist with data collection for special populations, college-wide programs, and grant reporting. Ensure tutor coverage and provide problem resolution.Work Performed:
Recruit, interview, and hire 25-30 tutors each year to maintain a pool of 60+ active tutors needed each semester.Conduct orientation training for new hires.Create and monitor tutor scheduling for day, evening, and weekend tutoring.Monitor the online tutor writing service.Supervise tutors and coordinate with lead tutors to provide training, evaluation, observation, and feedback.Coordinate ongoing professional development opportunities for tutors that lead to CRLA Level 1, 2, and 3 certification.Collaborate with Disability Support Services to ensure accommodations are in place on time.Update information in the TracCloud system. Coordinate with the IT department to troubleshoot system issues, update software in the computer lab, and maintain instructional laptops.Work with other campus tutoring center coordinators to centralize data, train staff, and streamline services.Track and analyze student tutoring usage and retention data.Promptly address tutor, student, and professor concerns and complaints.Collaborate with faculty to provide embedded tutoring, determine supports needed outside of the classroom, and obtain appropriate supplemental materials.Write the quarterly tutor newsletter and communications to tutors, faculty, staff.Assist with budget preparation and administration.Minimum Education Required:
Master's degreeMinimum Number of Years Experience Required:
3Other Knowledge Required:
Proven record in program management, community college preferred.Strong interpersonal and problem-solving skills.Strong leadership and organizational skills.Strong communication skills, verbal and written.Able to prioritize and multi-task.Able to maintain strict confidentiality.Regular attendance is a requirement of this job. Must be able to work some in-person evening and weekend hours.Perform all duties while considering the impact of any actions on the college's sustainability initiatives in environmental stewardship, social responsibility, and economic prosperity.Working Conditions:
Fast-paced, high student-traffic environment.Must be able to positively, respectfully, and patiently work with people with disabilities and non-native English speakers.Allowed one telework day per week.Supervisory Position?
YesDivision:
Advising & Retention - NEWDepartment:
Academic Support Services - NEWPosting Detail Information:
Posting Number:
B354PNumber of Vacancies:
1Best Consideration Date:
05/28/2024Job Open Date:
04/29/2024Job Close Date:
Open Until Filled:
YesJob Category:
StaffBenefits Summary:
Howard Community College offers competitive salaries, excellent medical and dental selections, tuition reimbursement, and paid leave programs. As a participating member of the Maryland Retirement and Pension System, HCC offers two retirement options: The Pension, which requires a 7% employee contribution and The ORP, a 403(b) with a 7.25% employer contribution only. Employees in positions that do not require a bachelor's degree must participate in The Pension. Employees that possess a bachelor's degree and hold professional positions that require a bachelor's degree may choose to participate in either The Pension or The ORP.Applicant Instructions:
*Pre-employment criminal background investigation is a condition of employment.
HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or be willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits. Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college's application in full).Quick Link for Internal Postings:
https://howardcc.peopleadmin.com/postings/3912EEO Statement:
Howard Community College (HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status. HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.
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About Us:
Howard Community College (HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020. HCC values diversity among its faculty, staff, and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community.Position Title:
Assistant Director of Tutorial ServicesFLSA:
ExemptFT/PT:
Full TimeHours Per Week:
37.5Work Schedule:
M-F 8:30-5Grade:
16Minimum Compensation:
$70,358General Responsibilities:
The Assistant Director will coordinate all tutorial services offered in the Learning Assistance Center. Responsible for quality oversight of tutors, tutor training, and learning center programming. Will work closely with all related directors and personnel on new program development, program refinement, and development and implementation of short and long-term goals. Coordinate recruiting, hiring, training, orientation, supervision, performance and program evaluation, and scheduling for 60+ part-time tutors. Collaborate with directors working with special populations on tutoring needs of students in their programs. Responsible for TracCloud software management and maintaining accurate semester tutoring data. Responsible for maintaining CRLA certification and developing materials for training program re-certification every five years. Assist with data collection for special populations, college-wide programs, and grant reporting. Ensure tutor coverage and provide problem resolution.Work Performed:
Recruit, interview, and hire 25-30 tutors each year to maintain a pool of 60+ active tutors needed each semester.Conduct orientation training for new hires.Create and monitor tutor scheduling for day, evening, and weekend tutoring.Monitor the online tutor writing service.Supervise tutors and coordinate with lead tutors to provide training, evaluation, observation, and feedback.Coordinate ongoing professional development opportunities for tutors that lead to CRLA Level 1, 2, and 3 certification.Collaborate with Disability Support Services to ensure accommodations are in place on time.Update information in the TracCloud system. Coordinate with the IT department to troubleshoot system issues, update software in the computer lab, and maintain instructional laptops.Work with other campus tutoring center coordinators to centralize data, train staff, and streamline services.Track and analyze student tutoring usage and retention data.Promptly address tutor, student, and professor concerns and complaints.Collaborate with faculty to provide embedded tutoring, determine supports needed outside of the classroom, and obtain appropriate supplemental materials.Write the quarterly tutor newsletter and communications to tutors, faculty, staff.Assist with budget preparation and administration.Minimum Education Required:
Master's degreeMinimum Number of Years Experience Required:
3Other Knowledge Required:
Proven record in program management, community college preferred.Strong interpersonal and problem-solving skills.Strong leadership and organizational skills.Strong communication skills, verbal and written.Able to prioritize and multi-task.Able to maintain strict confidentiality.Regular attendance is a requirement of this job. Must be able to work some in-person evening and weekend hours.Perform all duties while considering the impact of any actions on the college's sustainability initiatives in environmental stewardship, social responsibility, and economic prosperity.Working Conditions:
Fast-paced, high student-traffic environment.Must be able to positively, respectfully, and patiently work with people with disabilities and non-native English speakers.Allowed one telework day per week.Supervisory Position?
YesDivision:
Advising & Retention - NEWDepartment:
Academic Support Services - NEWPosting Detail Information:
Posting Number:
B354PNumber of Vacancies:
1Best Consideration Date:
05/28/2024Job Open Date:
04/29/2024Job Close Date:
Open Until Filled:
YesJob Category:
StaffBenefits Summary:
Howard Community College offers competitive salaries, excellent medical and dental selections, tuition reimbursement, and paid leave programs. As a participating member of the Maryland Retirement and Pension System, HCC offers two retirement options: The Pension, which requires a 7% employee contribution and The ORP, a 403(b) with a 7.25% employer contribution only. Employees in positions that do not require a bachelor's degree must participate in The Pension. Employees that possess a bachelor's degree and hold professional positions that require a bachelor's degree may choose to participate in either The Pension or The ORP.Applicant Instructions:
*Pre-employment criminal background investigation is a condition of employment.
HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or be willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits. Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college's application in full).Quick Link for Internal Postings:
https://howardcc.peopleadmin.com/postings/3912EEO Statement:
Howard Community College (HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status. HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.
#J-18808-Ljbffr