Amazon
Head of WW Prime Shopping Benefits, Amazon Prime
Amazon, Seattle, Washington, us, 98127
Head of WW Prime Shopping Benefits, Amazon Prime
Job ID: 2718515 | Amazon.com Services LLCThe Sr. Manager, Product Management-Tech for Worldwide Prime Shopping Benefits will lead a team of product and program managers to accelerate the growth of Amazon Prime. Your mission will be to create value for Prime members (and consequently for Amazon) by inventing highly valued shopping benefits for Prime members. You will manage the benefit portfolio and devise strategy to drive greater ROI on global Prime benefit investments; collaborate with Engineers, Business Development, Science, Marketing, and other functions to innovate new benefits; and support Benefit partners in driving awareness, discovery, and usage of their Benefits. You will work backwards from the customer to identify opportunities to save Prime members money, simplify or enhance experiences, and provide exclusive access to products and services.
Key job responsibilities
Work with worldwide Delivery Experience and Pricing & Promotions teams to invent and improve Shopping benefits, Payments, and other consumer teams.Work with engineering team to build a Prime Value Engine that is the authoritative source of personalized metrics showing value of Prime for existing and prospective Prime members, that can be used by worldwide CX and Marketing teams in customer communications to drive acquisition and retention.Work with engineering team to build a global Prime rewards solution that can enable diverse worldwide experiences where customers are provided credits for future redemption for eligible engagement actions.Track the absolute and realized value of Prime relative to price paid in each country, and identify opportunities to increase value through benefit enhancement and adoption.Develop metrics and mechanisms for tracking the health of Prime benefits worldwide and work with benefit teams to continuously improve benefit performance.Guide, coach, and develop product managers and engineers to execute on their charter.
About the team
Amazon Prime is a core pillar of Amazon’s consumer businesses and aspires to be the world’s most engaging, satisfying, and loved membership program which delivers profitable growth by improving the Amazon experience. Prime currently serves over 200 million members worldwide and relentlessly innovates to bring more value, convenience, and entertainment to our members. We have been investing in transformational capabilities that will:Accelerate Prime’s growth by reaching new customer segments and countries.Strengthen and differentiate the Prime value proposition, for all customers and for key growth segments.Empower every Amazon business to accelerate its growth through Prime.Lead the way and accelerate customers’ adoption of Amazon in new locations and segments.
BASIC QUALIFICATIONS
Bachelor's degreeExperience owning/driving roadmap strategy and definitionExperience with feature delivery and tradeoffs of a product6+ years of team management experience
PREFERRED QUALIFICATIONS
Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics10+ years of product or program management, product marketing, business development or technology experienceMBAStrong bias for action and ownership including the ability to juggle multiple priorities and effectively deliver in a fast-paced, dynamic environment.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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Job ID: 2718515 | Amazon.com Services LLCThe Sr. Manager, Product Management-Tech for Worldwide Prime Shopping Benefits will lead a team of product and program managers to accelerate the growth of Amazon Prime. Your mission will be to create value for Prime members (and consequently for Amazon) by inventing highly valued shopping benefits for Prime members. You will manage the benefit portfolio and devise strategy to drive greater ROI on global Prime benefit investments; collaborate with Engineers, Business Development, Science, Marketing, and other functions to innovate new benefits; and support Benefit partners in driving awareness, discovery, and usage of their Benefits. You will work backwards from the customer to identify opportunities to save Prime members money, simplify or enhance experiences, and provide exclusive access to products and services.
Key job responsibilities
Work with worldwide Delivery Experience and Pricing & Promotions teams to invent and improve Shopping benefits, Payments, and other consumer teams.Work with engineering team to build a Prime Value Engine that is the authoritative source of personalized metrics showing value of Prime for existing and prospective Prime members, that can be used by worldwide CX and Marketing teams in customer communications to drive acquisition and retention.Work with engineering team to build a global Prime rewards solution that can enable diverse worldwide experiences where customers are provided credits for future redemption for eligible engagement actions.Track the absolute and realized value of Prime relative to price paid in each country, and identify opportunities to increase value through benefit enhancement and adoption.Develop metrics and mechanisms for tracking the health of Prime benefits worldwide and work with benefit teams to continuously improve benefit performance.Guide, coach, and develop product managers and engineers to execute on their charter.
About the team
Amazon Prime is a core pillar of Amazon’s consumer businesses and aspires to be the world’s most engaging, satisfying, and loved membership program which delivers profitable growth by improving the Amazon experience. Prime currently serves over 200 million members worldwide and relentlessly innovates to bring more value, convenience, and entertainment to our members. We have been investing in transformational capabilities that will:Accelerate Prime’s growth by reaching new customer segments and countries.Strengthen and differentiate the Prime value proposition, for all customers and for key growth segments.Empower every Amazon business to accelerate its growth through Prime.Lead the way and accelerate customers’ adoption of Amazon in new locations and segments.
BASIC QUALIFICATIONS
Bachelor's degreeExperience owning/driving roadmap strategy and definitionExperience with feature delivery and tradeoffs of a product6+ years of team management experience
PREFERRED QUALIFICATIONS
Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics10+ years of product or program management, product marketing, business development or technology experienceMBAStrong bias for action and ownership including the ability to juggle multiple priorities and effectively deliver in a fast-paced, dynamic environment.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
#J-18808-Ljbffr