Plymouth Housing Group
Site Director
Plymouth Housing Group, Seattle, Washington, us, 98127
JOB SUMMARY
The Site Director (SD) provides overall leadership and vision to the onsite Permanent Supportive Housing (PSH) team emphasizing a commitment to supporting the safety and well-being of residents and staff. The SD directly supervises the Resident Services Manager (RSM) and Community Specialist (CS) and intentionally builds a strong, cohesive building team, and is responsible for ensuring day-to-day operations and responding to challenges. This position ensures continuity of services fostering community, promoting housing stability, compliance with lease and funder requirements, and exercises sound financial management. The SD is responsible for cultivating a safe, inclusive environment that includes a high-quality service delivery of programs based on the values inherent in Plymouth’s mission and values, the principles of cultural proficiency, the tenets of harm reduction and trauma informed care, and the ‘housing first’ philosophy. This person must be available to work swing, overnight or weekends, as needed. This position shares weekend shift rotation for after-hours emergency response duties.
Schedule:
Work week can include but not limited to some evenings, early mornings, possible weekend scheduling, willingness to work select holiday mornings, and may be on call at times.
This is a regular full-time benefitted position.
ESSENTIAL JOB FUNCTIONS
(Responsibilities, accountabilities, and competencies; may not include all duties of this job)
Leadership and Teamwork
Fosters a collaborative work culture of cohesive teamwork, cooperation, and learning that focuses on residents’ well-being and quality of life.
Ensures a building culture and practice grounded in effective practices, including relationship-based care, harm reduction and trauma informed care.
Engages with stakeholders, including building staff and/or Property Management, to maintain high levels of communication and to identify creative solutions that prioritize the safety of the community while supporting housing stability for residents.
Identifies and organizes staff training that meets team needs.
Act as the point of contact for Property Management on lease, janitorial and maintenance issues; work in close collaboration on aligned strategies with peers on the Property Management team.
Serves as back up to the RSM during their absence.
Tenant Relations
Maintains a safe, supportive, and inclusive living environment where residents can thrive.
Builds and maintains effective, ethical, and professional relationships with residents.
Provides direction and support to staff in creating and sustaining a welcoming, engaging environment for residents.
Supports the RSM to ensure aligned, coordinated services that support tenant housing stability across all building roles and shifts.
Investigates and resolves resident concerns and complaints.
Leads crisis intervention and conflict mediation among residents to positive results.
Schedules care conferences with tenants to address their housing stability challenges such as guest issues, rent, behavioral health, housekeeping, and independent living challenges.
Discerns the severity of resident behavioral issues, triages solutions, works closely with Property Management on decisions about tenants, including potential eviction, and debriefs results with site team.
Attends resident and community meetings as needed.
Building Management, Operations and Safety
Ensures that all building staff are providing a safe, sanitary environment in the buildings for tenants and staff, and that building security is maintained 24 hours a day, collaborating with Maintenance Supervisor and Facilities Manager to identify maintenance issues; monitors and communicates janitorial performance and needs.
Works closely with RSM to manage the daily operations of the site, including ensuring adequate staff coverage.
Ensures systems, policies and procedures are in place and utilized effectively by all staff.
Enforces lease and policy compliance, coordinating with Property Management; ensures residents have support plans that respond to lease violations.
Intervenes in crises, responds to emergencies, and initiates action; ensures timely communication with building team, including debriefing incidents.
Provides after hours support to building staff as needed.
Supervisory
Supervises and supports assigned staff to include but not limited to hiring, orientation, mentorship, provides coaching for professional growth.
Establishes clear expectations for direct reports’ individual performance and outcomes consistent with strategic organizational goals; holds staff accountable for meeting expectations; completes performance reviews.
Empowers direct reports to lead their teams with confidence.
Ensures continuity of the PSH function and service in times of staff absence.
Communicates emerging issues in a timely manner to Senior Supportive Housing Director.
Aligns practice with Plymouth HR policies and relevant employment.
Collaboration and Partnership
Seeks out resources needed to support tenants and staff, in collaboration with the Senior Director of PSH.
Maintains strong external relationships, including attending meetings, coordinating response services to emerging issues and negotiating agreements for on-site services.
Integrates external partners into day-to-day operations to ensure seamless and effective delivery of services to residents and coordination with Plymouth on-site staff.
Coordinates with Plymouth’s behavioral health team to ensure cohesive tenant services.
Participates in Plymouth committees and workgroups as appropriate.
Administrative
Monitors daily log entries to stay updated on issues, trends, and matters needing immediate attention.
Provides information to support funder requirements or grant applications, as needed.
Ensures accountability for responsiveness and follow-through on information requests that comply with lease and funder requirements.
Drafts and manages the annual building budget, including tenant support funds, and ensures fiscal responsibility by monitoring expenditures.
Reviews and approves expense reports and timesheets for direct reports to ensure accuracy and compliance.
Performs other duties as assigned.
ESSENTIAL JOB QUALIFICATIONS
(Any equivalent combination of knowledge, skills, abilities, education and experience)
Education
:
Bachelor’s degree in a Human Services, public administration or related field or an equal combination of education or relevant work experience.
Experience
:
Minimum of seven (7) years of work experience in advocacy, housing, or homeless services, or similar work in a client service setting.
Minimum three (3) years supervisory experience.
Licensure/Certification
:
Valid Washington State Driver License and fully insurable driving record.
Knowledge, Skills and Abilities
:
Demonstrated commitment to diversity, equity, and inclusion in providing services to tenants and working with Plymouth staff. Able to communicate and work effectively with a diverse group of voices in support of Plymouth’s goal of being an anti-racist organization.
Ability to communicate and work effectively under stressful conditions with people who are economically disadvantaged, mentally ill or chemically affected, including people who have experienced significant trauma, are economically disadvantaged, and impacted by multiple morbidities, including behavioral health challenges.
Excellent written and verbal communication skills.
Good organizational skills with ability to prioritize effectively and meet deadlines in a professional manner. Meticulous attention to detail and ability to juggle multiple priorities in a dynamic environment.
Strong customer service skills.
Ability to develop and sustain successful relationships with community agencies.
Familiarity with local community of service providers and various income, medical and other services available to homeless and formerly homeless individuals.
Experience in building strong teams and promoting positive work cultures.
Proven conflict mediation skills.
Familiarity with quality assurance practices and reporting to public and private funders.
Proven group training and facilitation experience.
A competent working knowledge and comfort with Microsoft Office applications, particularly (Word, Excel, Outlook, TEAMs and Zoom) and the ability to work efficiently and effectively with customized databases and technology, and conduct Internet research.
Desired Qualifications:
Understanding and experience in the principles of project management is desired.
Knowledge of DEI Core Principles is desired.
Experience using a client information database for quality assurance, program planning, grant compliance and management reporting is desired.
Experience supervising a unionized workforce is desired.
Experience working in Permanent Supportive Housing is desired.
Knowledge of Tenant Landlord Laws and other regulatory compliance is desired.
Familiarities working with Social Services Programs and Resources is desired.
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The Site Director (SD) provides overall leadership and vision to the onsite Permanent Supportive Housing (PSH) team emphasizing a commitment to supporting the safety and well-being of residents and staff. The SD directly supervises the Resident Services Manager (RSM) and Community Specialist (CS) and intentionally builds a strong, cohesive building team, and is responsible for ensuring day-to-day operations and responding to challenges. This position ensures continuity of services fostering community, promoting housing stability, compliance with lease and funder requirements, and exercises sound financial management. The SD is responsible for cultivating a safe, inclusive environment that includes a high-quality service delivery of programs based on the values inherent in Plymouth’s mission and values, the principles of cultural proficiency, the tenets of harm reduction and trauma informed care, and the ‘housing first’ philosophy. This person must be available to work swing, overnight or weekends, as needed. This position shares weekend shift rotation for after-hours emergency response duties.
Schedule:
Work week can include but not limited to some evenings, early mornings, possible weekend scheduling, willingness to work select holiday mornings, and may be on call at times.
This is a regular full-time benefitted position.
ESSENTIAL JOB FUNCTIONS
(Responsibilities, accountabilities, and competencies; may not include all duties of this job)
Leadership and Teamwork
Fosters a collaborative work culture of cohesive teamwork, cooperation, and learning that focuses on residents’ well-being and quality of life.
Ensures a building culture and practice grounded in effective practices, including relationship-based care, harm reduction and trauma informed care.
Engages with stakeholders, including building staff and/or Property Management, to maintain high levels of communication and to identify creative solutions that prioritize the safety of the community while supporting housing stability for residents.
Identifies and organizes staff training that meets team needs.
Act as the point of contact for Property Management on lease, janitorial and maintenance issues; work in close collaboration on aligned strategies with peers on the Property Management team.
Serves as back up to the RSM during their absence.
Tenant Relations
Maintains a safe, supportive, and inclusive living environment where residents can thrive.
Builds and maintains effective, ethical, and professional relationships with residents.
Provides direction and support to staff in creating and sustaining a welcoming, engaging environment for residents.
Supports the RSM to ensure aligned, coordinated services that support tenant housing stability across all building roles and shifts.
Investigates and resolves resident concerns and complaints.
Leads crisis intervention and conflict mediation among residents to positive results.
Schedules care conferences with tenants to address their housing stability challenges such as guest issues, rent, behavioral health, housekeeping, and independent living challenges.
Discerns the severity of resident behavioral issues, triages solutions, works closely with Property Management on decisions about tenants, including potential eviction, and debriefs results with site team.
Attends resident and community meetings as needed.
Building Management, Operations and Safety
Ensures that all building staff are providing a safe, sanitary environment in the buildings for tenants and staff, and that building security is maintained 24 hours a day, collaborating with Maintenance Supervisor and Facilities Manager to identify maintenance issues; monitors and communicates janitorial performance and needs.
Works closely with RSM to manage the daily operations of the site, including ensuring adequate staff coverage.
Ensures systems, policies and procedures are in place and utilized effectively by all staff.
Enforces lease and policy compliance, coordinating with Property Management; ensures residents have support plans that respond to lease violations.
Intervenes in crises, responds to emergencies, and initiates action; ensures timely communication with building team, including debriefing incidents.
Provides after hours support to building staff as needed.
Supervisory
Supervises and supports assigned staff to include but not limited to hiring, orientation, mentorship, provides coaching for professional growth.
Establishes clear expectations for direct reports’ individual performance and outcomes consistent with strategic organizational goals; holds staff accountable for meeting expectations; completes performance reviews.
Empowers direct reports to lead their teams with confidence.
Ensures continuity of the PSH function and service in times of staff absence.
Communicates emerging issues in a timely manner to Senior Supportive Housing Director.
Aligns practice with Plymouth HR policies and relevant employment.
Collaboration and Partnership
Seeks out resources needed to support tenants and staff, in collaboration with the Senior Director of PSH.
Maintains strong external relationships, including attending meetings, coordinating response services to emerging issues and negotiating agreements for on-site services.
Integrates external partners into day-to-day operations to ensure seamless and effective delivery of services to residents and coordination with Plymouth on-site staff.
Coordinates with Plymouth’s behavioral health team to ensure cohesive tenant services.
Participates in Plymouth committees and workgroups as appropriate.
Administrative
Monitors daily log entries to stay updated on issues, trends, and matters needing immediate attention.
Provides information to support funder requirements or grant applications, as needed.
Ensures accountability for responsiveness and follow-through on information requests that comply with lease and funder requirements.
Drafts and manages the annual building budget, including tenant support funds, and ensures fiscal responsibility by monitoring expenditures.
Reviews and approves expense reports and timesheets for direct reports to ensure accuracy and compliance.
Performs other duties as assigned.
ESSENTIAL JOB QUALIFICATIONS
(Any equivalent combination of knowledge, skills, abilities, education and experience)
Education
:
Bachelor’s degree in a Human Services, public administration or related field or an equal combination of education or relevant work experience.
Experience
:
Minimum of seven (7) years of work experience in advocacy, housing, or homeless services, or similar work in a client service setting.
Minimum three (3) years supervisory experience.
Licensure/Certification
:
Valid Washington State Driver License and fully insurable driving record.
Knowledge, Skills and Abilities
:
Demonstrated commitment to diversity, equity, and inclusion in providing services to tenants and working with Plymouth staff. Able to communicate and work effectively with a diverse group of voices in support of Plymouth’s goal of being an anti-racist organization.
Ability to communicate and work effectively under stressful conditions with people who are economically disadvantaged, mentally ill or chemically affected, including people who have experienced significant trauma, are economically disadvantaged, and impacted by multiple morbidities, including behavioral health challenges.
Excellent written and verbal communication skills.
Good organizational skills with ability to prioritize effectively and meet deadlines in a professional manner. Meticulous attention to detail and ability to juggle multiple priorities in a dynamic environment.
Strong customer service skills.
Ability to develop and sustain successful relationships with community agencies.
Familiarity with local community of service providers and various income, medical and other services available to homeless and formerly homeless individuals.
Experience in building strong teams and promoting positive work cultures.
Proven conflict mediation skills.
Familiarity with quality assurance practices and reporting to public and private funders.
Proven group training and facilitation experience.
A competent working knowledge and comfort with Microsoft Office applications, particularly (Word, Excel, Outlook, TEAMs and Zoom) and the ability to work efficiently and effectively with customized databases and technology, and conduct Internet research.
Desired Qualifications:
Understanding and experience in the principles of project management is desired.
Knowledge of DEI Core Principles is desired.
Experience using a client information database for quality assurance, program planning, grant compliance and management reporting is desired.
Experience supervising a unionized workforce is desired.
Experience working in Permanent Supportive Housing is desired.
Knowledge of Tenant Landlord Laws and other regulatory compliance is desired.
Familiarities working with Social Services Programs and Resources is desired.
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