Plymouth Housing Group
Lead Housing Case Manager
Plymouth Housing Group, Seattle, Washington, us, 98127
Plymouth Housing Group Lead Housing Case Manager Seattle, Washington
This is a unionized position represented by Local 8 of the Office and Professional Employees International Union (OPEIU). Starting wage is $36.18 to $36.18 an hour.JOB SUMMARYThe Lead Housing Case Manager (Lead HCM) supports Plymouth residents by working as part of an onsite permanent supportive housing (PSH) team that is committed to supporting the well-being of residents. This role supports the delivery of high-quality service based on the values inherent in Plymouth's mission, the principles of cultural proficiency, the tenets of harm reduction and trauma-informed care, and the 'housing first' philosophy.Specific tasks related to this position include:Providing mentorship, support, and guidance to the Housing Case Managers & building team, serving as their first point of contact for questions and support.Working in partnership with the Residential Services Manager (RSM) and Lead Residential Specialist.Playing a key role in sustaining continuity of care across all tenant-facing positions in Plymouth buildings.Carrying a caseload responsible for supporting residents in their housing stability, identifying barriers, and partnering with residents to create Housing Service Plans.Providing care coordination and supportive services to residents to meet their plan's goals.Ensuring a staff presence while fostering a sense of community.This position generally is assigned to an individual Plymouth building but may be reassigned based on business/service needs.Work Schedule:This position works a 40-hour work week, including one weekend day, with the willingness to work select holiday mornings and modified day shifts as needed. The Lead HCM carries a caseload and may work periodic swing and weekend shifts.ESSENTIAL JOB FUNCTIONS(Responsibilities, accountabilities, and competencies; may not include all duties of this job)Lead Responsibilities:Provides mentorship, coaching, support, and guidance to the HCMs by assisting with onboarding, training, and guidance on case management techniques, access to resources, and establishing positive resident relationships.Assists the Residential Services Manager (RSM) in coordinating the daily operations of the site to ensure continuity of services.Leads regular 1:1 or team peer learning sessions of HCMs to support quality service delivery, program compliance, and ongoing learning.Supports RSM in ensuring policies and procedures are implemented consistently.Communicates and coordinates with RSM to support on and off-site partner relationships.Supports the RSM in aligning tenant service strategies with Residential Specialists, Community Specialists, and others providing tenant services in the building; actively participates in Resident Support meetings to strategize on cohesive tenant support strategies.Works with the Property Management team to support tenant recertification as needed.Ensures continuity of function and service in the event of an HCM absence.Rotates with Lead RS to serve as back-up to the RSM during their absence.Supportive Services:In collaboration with each resident, develops and maintains a Housing Service Plan, which outlines goals that address transition needs and long-term housing stability needs of the resident in their new residence. Maintains extensive working knowledge of resources available to residents within Plymouth as well as public benefits and community organizations, ensuring that tenants access resources to the greatest extent possible.
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This is a unionized position represented by Local 8 of the Office and Professional Employees International Union (OPEIU). Starting wage is $36.18 to $36.18 an hour.JOB SUMMARYThe Lead Housing Case Manager (Lead HCM) supports Plymouth residents by working as part of an onsite permanent supportive housing (PSH) team that is committed to supporting the well-being of residents. This role supports the delivery of high-quality service based on the values inherent in Plymouth's mission, the principles of cultural proficiency, the tenets of harm reduction and trauma-informed care, and the 'housing first' philosophy.Specific tasks related to this position include:Providing mentorship, support, and guidance to the Housing Case Managers & building team, serving as their first point of contact for questions and support.Working in partnership with the Residential Services Manager (RSM) and Lead Residential Specialist.Playing a key role in sustaining continuity of care across all tenant-facing positions in Plymouth buildings.Carrying a caseload responsible for supporting residents in their housing stability, identifying barriers, and partnering with residents to create Housing Service Plans.Providing care coordination and supportive services to residents to meet their plan's goals.Ensuring a staff presence while fostering a sense of community.This position generally is assigned to an individual Plymouth building but may be reassigned based on business/service needs.Work Schedule:This position works a 40-hour work week, including one weekend day, with the willingness to work select holiday mornings and modified day shifts as needed. The Lead HCM carries a caseload and may work periodic swing and weekend shifts.ESSENTIAL JOB FUNCTIONS(Responsibilities, accountabilities, and competencies; may not include all duties of this job)Lead Responsibilities:Provides mentorship, coaching, support, and guidance to the HCMs by assisting with onboarding, training, and guidance on case management techniques, access to resources, and establishing positive resident relationships.Assists the Residential Services Manager (RSM) in coordinating the daily operations of the site to ensure continuity of services.Leads regular 1:1 or team peer learning sessions of HCMs to support quality service delivery, program compliance, and ongoing learning.Supports RSM in ensuring policies and procedures are implemented consistently.Communicates and coordinates with RSM to support on and off-site partner relationships.Supports the RSM in aligning tenant service strategies with Residential Specialists, Community Specialists, and others providing tenant services in the building; actively participates in Resident Support meetings to strategize on cohesive tenant support strategies.Works with the Property Management team to support tenant recertification as needed.Ensures continuity of function and service in the event of an HCM absence.Rotates with Lead RS to serve as back-up to the RSM during their absence.Supportive Services:In collaboration with each resident, develops and maintains a Housing Service Plan, which outlines goals that address transition needs and long-term housing stability needs of the resident in their new residence. Maintains extensive working knowledge of resources available to residents within Plymouth as well as public benefits and community organizations, ensuring that tenants access resources to the greatest extent possible.
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