Safety Ambassador

JOB SUMMARYThe Safety Ambassador supports the Permanent Supportive Housing team and is responsible for promoting and ensuring a safe environment by maintaining a physical presence across Plymouth Housing properties. Location focus will be on buildings where incidents have been higher and where staffing ratios are low as determined by the Crisis Manager, Safety Management, Deputy Director of Permanent Supportive Housing or Chief of Supportive Housing Officer.This position will support staff who are providing support and trauma informed care to residents who, as a result of trauma, do at times act out frequent verbal and physical aggression. Many of these incidents can be mitigated by rapport with residents and de-escalation skills.The Safety Ambassador will monitor cameras, receive phone calls/radio from the buildings for backup support, rove the properties (using Plymouth funded means of transportation), and walk with staff through the hallways conducting floor checks. In certain situations, the Safety Ambassador may be positioned at a building for a portion of their shift. If there is an active eviction of a resident, the Safety Ambassador may be positioned at that building during their shift.Safety Ambassadors will document interactions with residents and notify their supervisor of any safety concerns or risks noticed.The Safety Ambassador will maintain a high-quality safety service delivery based on the values inherent in Plymouth's mission, the principles of cultural proficiency, the tenets of harm reduction, trauma-informed care, the 'housing first' philosophy, and work towards maintaining a stable environment all while fostering a sense of community.This is a regular, full-time benefited position.ESSENTIAL JOB FUNCTIONS(Responsibilities, accountabilities, and competencies; may not include all duties of this job)Resident & Staff ServicesLiase with various buildings as directed and this can include driving across the portfolio from one location to the other during the same shift.Work to build professional relationships with residents to increase rapport.Mediates conflict using de-escalation, conflict mediation and other techniques as needed.Provides support, guidance and oversight as directed by Building staff, Crisis Manager, Director of Safety, Deputy Director of Permanent Supportive Housing or Chief of Supportive Housing.Building Security & SafetyPromotes security & safety of Plymouth's premises in accordance with Plymouth safety and emergency policies & procedures.Ensures all entry doors to the building are secure and notify designated individuals if repairs, adjustments are needed.Operate and respond to radio calls as needed via the organization's provided equipment.Supports building staff in maintaining safety and security as directed.Assist PSH staff in conducting safety checks of the floors, stairwells, and building perimeter.Reduces risk(s) to operations and building community by providing skilled de-escalation and physical intervention support in elevated risk events.Interfaces with outside support agencies in higher risk situations.Accurately analyzes reports and records incidents across the Plymouth portfolio.Works with local authorities and first responders under the guidance of the building staff.AdministrativeChecks all radios at the start and end of all shifts.Shares information for Crisis Manager either in person or via email during shift.Communicates safety & security needs or potential improvements needed at Plymouth buildings.Maintain confidentiality and privacy with respect to resident information.Attends and participates in regular staff and team meetings.Practices a cooperative work approach and promotes teamwork among co-workers.Performs additional duties as assigned.ESSENTIAL JOB QUALIFICATIONS(Any equivalent combination of knowledge, skills, abilities, education, and experience)Education:

High school diploma, GED certificate or an equivalent combination of education, and relevant work experience.Experience:

1+ years' experience in Security Operations.Plymouth funded Certifications:Certification or/and training in Self Defense is required or to be completed within a reasonable period of time.Certification or/and training in De-Escalation is required or to be completed within a reasonable period of time.WA State Security Guard Certification or/and training is required or to be completed within a reasonable period of time.Current WA State Driver's License.Knowledge, Skills and Abilities:Committed to working toward diversity, equity, and inclusion.Ability to communicate effectively with residents and the public.Think and act quickly and effectively in emergencies.Ability to work independently and with confidence in various environments.Excellent written and verbal communication skills.Demonstrated experience with Microsoft Office applications.Desired Qualifications:Experience with diverse, low-income, homeless, or special needs population.Previous employment in social services, supportive housing, or mental health.Salary:

$29.56 to $32.61 hourlyThis is a full-time position with Plymouth Housing. Join us and be a catalyst for positive change!Plymouth Housing is an equal opportunity employer. We recruit, hire, train and promote employees based on merit and business needs.

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