Region Operations Consultant & Chief of Staff

Pay PhilosophyThe typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.DescriptionActs as chief operating leader to the Northeast Independent Agent & Broker Distribution organization & Field Executive. Works across both small commercial and personal lines, organizes and operationalizes distribution and agency initiatives within region and states. Develops and deploys region tactics to achieve critical operational objectives. Analyzes key performance indicators to analyze business flow, identify opportunities and inform region strategies. Serves as a primary liaison for national field operations groups to drive countrywide consistency in agency management practices.ResponsibilitiesOverall, the Field Operations Consultant manages projects to include those considered complex in nature with function-wide impact (e.g., strategically important, technical in nature, large budget, 12-month timeframe, etc.).Works with various national and regional groups to ensure field alignment with national distribution organization and with cross-functional areas such as underwriting and finance.Supports the regional Field Executive in the development of region and state strategies, including opportunity identification, tactical planning, deployment and results monitoring.Manages region agency compensation strategy, including agency profit sharing, promotions and commissions, managing results vs. plan, process execution exceptions.Owns report development for reports/dashboards of high complexity (e.g. many different data sources, varying date ranges, one-to-many relationships, high data manipulation, varying data displays, etc.). Reports involve a more advanced level of logic. May use queries, macros & basic SQL.Leads development of regional advisory councils. Works with local leadership to establish agendas, secure meeting space and speakers, and assure appropriate travel and accommodations for all attendees.Leads development for internal meetings. Assures organized and standardized agency reviews aligned with business lines / personal lines expectations on agency selection, key discussion points, and action plans. Attends agency reviews, summarizes next steps and monitors execution.Supports region leadership in premium and budget planning and monitoring.Leads the region agency advisory council process and internal team meetings for both the Regional Field Executive and the Region Directors and Regional Operations Manager within the region.QualificationsUndergraduate degree or equivalent experience required; Masters preferredA minimum of 7 years of experience in the insurance industry, including regular interaction with agents and brokersStrong knowledge of agency management strategies and project management principles and concepts, with proven ability to apply to complex, function-wide project and implement business process changesDisplays strong research, problem solving, analytical, and critical thinking skillsAdvanced business operations knowledge to include understanding the function’s value chain and market conditionsAdvanced influencing, relationship management & presentation skillsHighly skilled at supporting change and imparting value within an organizationAdvanced knowledge of available data sources, strengths and shortcomingsAdvanced knowledge of Excel and strong knowledge of database softwareSolid knowledge of Salesforce or customer relationship management systems and business intelligence toolsProven experience analyzing and presenting results of analysis to executive audiences and frontline users of data

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