Kardex
Software Training Specialist
Kardex, Cincinnati, Ohio, United States, 45208
The software training specialist is a critical part of the software team who is responsible for the on-going support of active customer sites utilizing the Kardex FulfillX software product. He/she will be in a customer facing position and will need strong communication, customer service, organizational and troubleshooting skills. The candidate must be able to create training plans and train users on the usage of the FulfillX platform and prepare for edge case questions the users may have. He/She will also track feedback on customer satisfaction and quality of the FulfillX product and incorporate ways to make sure their needs are met. The candidate will be responsible for plan, create, and train users around the FulfillX Platform.
The Training Specialist will be focused on the FulfillX software product and will need a strong knowledge of Warehouse Management/Supply Chain practices in order to navigate and train users on best practices.
Your tasks
About Kardex FulfillX
An automated warehouse revolves around the effective orchestration of hardware and software systems. Kardex provides highly reliable and precise mechanical solutions but also an intelligent and configurable execution system. The benefit to you is optimized overall performance and a single point of contact with a high degree of competence.
FulfillX for AutoStore is a proven modular software platform, leveraging over 30 years of research and development to seamlessly interface with any host system. Our software development team, centrally located in Cincinnati, OH, focuses exclusively on AutoStore integration and processes which provides the most reliable and comprehensive AutoStore software solution on the market.
Job Purpose
Create training plans and materials for regions, customers, and internal new usersExecute training plans with different users and be able to answer questions around FulfillX productAnswer questions around ways during the implementation phase on ways users may be able to do custom activitiesTravel up to 30% globally across both Domestic and International travelSupport the startup of the new company.
Job Requirements
Training/Education:
Technical degree in engineering or a similar field is preferred
Professional Experience:
Experience with the below technologies preferred:
SQLExperience in using and communicating (verbally and written) in the following technologies:
Microsoft Office 365Azure DevOps or comparable agile software management toolLearning Management SystemsOther Experiences:
Experience supporting and troubleshooting warehouse management systems is preferred
Experience training different level of users is preferred
Detailed understanding of logistics and IT processes
Customer facing experience
Ability to work under pressure for short periods of time and remain calm, professional, and focused on priorities and tasks
Key Role Characteristics
Motivation to be a key member in setting up a new business (startup environment)Entrepreneurial thinkingExcellent communication and interpersonal skillsAbility to establish effective working relationships across teams and culturesSelf-driven, result oriented with positive outlook to successAdvanced troubleshooting abilityClear focus on high quality and ensuring all the customers' needs are metWilling to question and ask "why" to software topics to drive continuous improvement
Your profile
The Training Specialist will be focused on the FulfillX software product and will need a strong knowledge of Warehouse Management/Supply Chain practices in order to navigate and train users on best practices.
Your tasks
About Kardex FulfillX
An automated warehouse revolves around the effective orchestration of hardware and software systems. Kardex provides highly reliable and precise mechanical solutions but also an intelligent and configurable execution system. The benefit to you is optimized overall performance and a single point of contact with a high degree of competence.
FulfillX for AutoStore is a proven modular software platform, leveraging over 30 years of research and development to seamlessly interface with any host system. Our software development team, centrally located in Cincinnati, OH, focuses exclusively on AutoStore integration and processes which provides the most reliable and comprehensive AutoStore software solution on the market.
Job Purpose
Create training plans and materials for regions, customers, and internal new usersExecute training plans with different users and be able to answer questions around FulfillX productAnswer questions around ways during the implementation phase on ways users may be able to do custom activitiesTravel up to 30% globally across both Domestic and International travelSupport the startup of the new company.
Job Requirements
Training/Education:
Technical degree in engineering or a similar field is preferred
Professional Experience:
Experience with the below technologies preferred:
SQLExperience in using and communicating (verbally and written) in the following technologies:
Microsoft Office 365Azure DevOps or comparable agile software management toolLearning Management SystemsOther Experiences:
Experience supporting and troubleshooting warehouse management systems is preferred
Experience training different level of users is preferred
Detailed understanding of logistics and IT processes
Customer facing experience
Ability to work under pressure for short periods of time and remain calm, professional, and focused on priorities and tasks
Key Role Characteristics
Motivation to be a key member in setting up a new business (startup environment)Entrepreneurial thinkingExcellent communication and interpersonal skillsAbility to establish effective working relationships across teams and culturesSelf-driven, result oriented with positive outlook to successAdvanced troubleshooting abilityClear focus on high quality and ensuring all the customers' needs are metWilling to question and ask "why" to software topics to drive continuous improvement
Your profile