Professional Finance Company Inc
Recovery Specialist
Professional Finance Company Inc, Greeley, Colorado, United States, 80634
Description: Position Summary: Responsible for outbound and inbound calls in pooled account environment for the purposes of collecting amounts due to PFC customers. Recovery Specialists are expected to always follow the mission statement: Giving peace of mind to clients and consumers by providing reliable and effective recovery solutions, with compassion.
Position ResponsibilitiesReceive inbound calls and make outbound calls through designated dialer campaigns/poolsRefer all incoming calls on Late Stage accounts to the proper team's phone extensionAbide by the 8 step collection outlineThoroughly update file information when talking to Right Party Contacts (RPCs) by obtaining Full & Complete (F&C) information to include: living arrangements, employment to include occupation, phone numbers, address information and bank informationNegotiate urgency/voluntary payments utilizing the proscribed Payment MatrixActively listen to problems offered by consumers. Diagnose and offer reasonable solutions to resolve the accounts.Overcome stalls by providing thorough and accurate information pertaining to the debt, credit reporting, and intent for fast resolution to the problemFollow FDCPA, ACA, FTC, and State compliance guidelinesEscalate calls as required (threats of suit, complaints with quality of service, etc)Disposition accounts appropriately once the file has been workedFollow and adhere to the collection floor clicker scheduleBe logged into the dialer and ready for calls at your shift start timeRespect your fellow coworkers, management, clients and consumersAdhere to PFC Core Values, Mission and Vision StatementsAdhere to the ACA Code of EthicsOther duties and responsibilities as may be assigned periodically by management
Requirements: Essential Skills and AbilitiesAbility to work independentlyMaintain a professional appearance and positive attitude and imageStrong interpersonal and communication skillsStrong computer and phone etiquette skillsStrong analytical, organizational, time management and multi-tasking skillsAbility to work in a fast paced environment and maintain workflow standards
Required Education and ExperienceMinimum High School Diploma or GED is preferredMinimum of one year of working experience in a professional office environment
Reporting to this position: No direct reports
Physical demands and working environmentThe physical demands and working environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical demands: While performing duties of the job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employees must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, and the ability to adjust focus.Working environment: The noise level in the work environment is usually minimal and moderate.
General sign-off: The employee is expected to adhere to all company policies.
Compensation details:
16-18 Hourly Wage
PI5893d5e8b8bf-35216-35592616
Position ResponsibilitiesReceive inbound calls and make outbound calls through designated dialer campaigns/poolsRefer all incoming calls on Late Stage accounts to the proper team's phone extensionAbide by the 8 step collection outlineThoroughly update file information when talking to Right Party Contacts (RPCs) by obtaining Full & Complete (F&C) information to include: living arrangements, employment to include occupation, phone numbers, address information and bank informationNegotiate urgency/voluntary payments utilizing the proscribed Payment MatrixActively listen to problems offered by consumers. Diagnose and offer reasonable solutions to resolve the accounts.Overcome stalls by providing thorough and accurate information pertaining to the debt, credit reporting, and intent for fast resolution to the problemFollow FDCPA, ACA, FTC, and State compliance guidelinesEscalate calls as required (threats of suit, complaints with quality of service, etc)Disposition accounts appropriately once the file has been workedFollow and adhere to the collection floor clicker scheduleBe logged into the dialer and ready for calls at your shift start timeRespect your fellow coworkers, management, clients and consumersAdhere to PFC Core Values, Mission and Vision StatementsAdhere to the ACA Code of EthicsOther duties and responsibilities as may be assigned periodically by management
Requirements: Essential Skills and AbilitiesAbility to work independentlyMaintain a professional appearance and positive attitude and imageStrong interpersonal and communication skillsStrong computer and phone etiquette skillsStrong analytical, organizational, time management and multi-tasking skillsAbility to work in a fast paced environment and maintain workflow standards
Required Education and ExperienceMinimum High School Diploma or GED is preferredMinimum of one year of working experience in a professional office environment
Reporting to this position: No direct reports
Physical demands and working environmentThe physical demands and working environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical demands: While performing duties of the job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employees must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, and the ability to adjust focus.Working environment: The noise level in the work environment is usually minimal and moderate.
General sign-off: The employee is expected to adhere to all company policies.
Compensation details:
16-18 Hourly Wage
PI5893d5e8b8bf-35216-35592616