Texas Department of Insurance
TDI-Insurance Specialist III
Texas Department of Insurance, Austin, Texas, us, 78716
Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00045122 You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section
Do you have a passion for public service and enjoy making a difference? Dont miss out on this opportunity. The Texas Department of Insurance (TDI) is hiring! Apply now if youre looking for a rewarding career in public service. We regulate the insurance industry, administer the Texas workers compensation system, and educate and protect consumers. Youll love the benefits of working at TDI: Flexible work schedules. Hybrid work schedule, if applicable. Work-life-balance. 96 hours of accrued vacation a year. 96 hours of accrued sick leave a year. 20+ holidays every year. Career advancement opportunities. Free parking. Free comprehensive medical insurance for full-time employees and 50% off premium costs for dependents (state pays other 50%). Before you apply: Learn about our selection process, our military employment preference, and licensing and credential requirements. Insurance Specialist III (Complaint Specialist) Responsible for handling written inquiries and processing Property and Casualty consumer complaint files. Work involves analyzing complaints against insurance entities to assure that all possible violations of the Texas Insurance Code, and/or Texas Administrative Code are addressed; that complaint processing procedures are consistently followed; and that all performance measure requirements are completed appropriately. Works under general supervision with moderate latitude for the use of initiative and independent judgment. This position: Analyzes and resolves insurance complaints Performs workflow duties such as indexing, composing, processing, classifying, and routing documents Provides coverage for other TDI helplines Performs other duties as assigned. Qualifications: This position requires: Sixty (60) college hours Eighteen (18) months experience in insurance or a field relative to assignment Note: Education and experience relevant to position requirements may be substituted for one another on a year-for-year basis. Additional job details: This position may be eligible for hybrid telecommuting. Employees must have a secure, dedicated workspace with Internet service, ability to maintain a reliable consistent work schedule, and be available for weekly meetings and group collaboration via Microsoft Teams and other applications during regular business hours. This position requires demonstrated knowledge of: Insurance Rules and statutes pertaining to insurance Computers, including experience with Microsoft Word, Outlook, and Excel software applications This position requires demonstrated skill in: Communicating and working effectively with all levels of employees and the public Problem solving, decision making, and meeting deadlines Composing and providing technical correspondence to consumers, insurance company representatives, agents, and others Handling escalated customer calls Reviewing complex insurance documents This position requires the demonstrated ability to: work independently and as a team player communicate effectively be flexible and able to handle multiple tasks; and meet daily deadlines. Veterans Get help translating your military work experience and training courses into civilian job terms, qualifications/requirements, and skill sets. Redact personal or sensitive information from all attachments. To receive a veterans preference, you must submit the following documents, as applicable, with your application. Copy of the DD-214; member #4. Statement of compensation from the Veterans Administration or Copy of the DD1300. Applicable Military Occupational Specialty (MOS) codes are included, but not limited to one of the following: No dire t military equivalent Click or copy and paste the following link into your browser to access Military Crosswalk information: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_Insurance.pdf How to apply: All applications must contain complete job histories, including job title, dates of employment, name of employer, managers name and phone number, and a description of duties performed. We may reject applications that do not include all the required information. Resumes do not substitute for this required information. Submitted through Work in Texas: Work in Texas (WIT) applicants must complete supplemental questions to be considered for the position. To complete supplemental questions, go to CAPPS Career Center to register or log in and access your profile.
Do you have a passion for public service and enjoy making a difference? Dont miss out on this opportunity. The Texas Department of Insurance (TDI) is hiring! Apply now if youre looking for a rewarding career in public service. We regulate the insurance industry, administer the Texas workers compensation system, and educate and protect consumers. Youll love the benefits of working at TDI: Flexible work schedules. Hybrid work schedule, if applicable. Work-life-balance. 96 hours of accrued vacation a year. 96 hours of accrued sick leave a year. 20+ holidays every year. Career advancement opportunities. Free parking. Free comprehensive medical insurance for full-time employees and 50% off premium costs for dependents (state pays other 50%). Before you apply: Learn about our selection process, our military employment preference, and licensing and credential requirements. Insurance Specialist III (Complaint Specialist) Responsible for handling written inquiries and processing Property and Casualty consumer complaint files. Work involves analyzing complaints against insurance entities to assure that all possible violations of the Texas Insurance Code, and/or Texas Administrative Code are addressed; that complaint processing procedures are consistently followed; and that all performance measure requirements are completed appropriately. Works under general supervision with moderate latitude for the use of initiative and independent judgment. This position: Analyzes and resolves insurance complaints Performs workflow duties such as indexing, composing, processing, classifying, and routing documents Provides coverage for other TDI helplines Performs other duties as assigned. Qualifications: This position requires: Sixty (60) college hours Eighteen (18) months experience in insurance or a field relative to assignment Note: Education and experience relevant to position requirements may be substituted for one another on a year-for-year basis. Additional job details: This position may be eligible for hybrid telecommuting. Employees must have a secure, dedicated workspace with Internet service, ability to maintain a reliable consistent work schedule, and be available for weekly meetings and group collaboration via Microsoft Teams and other applications during regular business hours. This position requires demonstrated knowledge of: Insurance Rules and statutes pertaining to insurance Computers, including experience with Microsoft Word, Outlook, and Excel software applications This position requires demonstrated skill in: Communicating and working effectively with all levels of employees and the public Problem solving, decision making, and meeting deadlines Composing and providing technical correspondence to consumers, insurance company representatives, agents, and others Handling escalated customer calls Reviewing complex insurance documents This position requires the demonstrated ability to: work independently and as a team player communicate effectively be flexible and able to handle multiple tasks; and meet daily deadlines. Veterans Get help translating your military work experience and training courses into civilian job terms, qualifications/requirements, and skill sets. Redact personal or sensitive information from all attachments. To receive a veterans preference, you must submit the following documents, as applicable, with your application. Copy of the DD-214; member #4. Statement of compensation from the Veterans Administration or Copy of the DD1300. Applicable Military Occupational Specialty (MOS) codes are included, but not limited to one of the following: No dire t military equivalent Click or copy and paste the following link into your browser to access Military Crosswalk information: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_Insurance.pdf How to apply: All applications must contain complete job histories, including job title, dates of employment, name of employer, managers name and phone number, and a description of duties performed. We may reject applications that do not include all the required information. Resumes do not substitute for this required information. Submitted through Work in Texas: Work in Texas (WIT) applicants must complete supplemental questions to be considered for the position. To complete supplemental questions, go to CAPPS Career Center to register or log in and access your profile.