Sugarloaf Mountain Corporation
Hotel Manager - Whitewater Inn
Sugarloaf Mountain Corporation, Billings Metropolitan Area, Montana, United States,
Overview
The Whitewater Inn Hotel Manager is your opportunity to join a great hospitality team. The Whitewater Inn operates as a hotel in the summer months and as team member housing in the winter months. Thus, this position is responsible for managing daily hotel operations, hiring and training a front desk and housekeeping team, and managing inventory for hotel operating supplies. In addition, this position will maintain employee schedules, manage labor hours and piecework, and directs guest interaction/problem resolution. It will continue to foster a service and team-oriented culture of respect, dedication, safety, and hard work. This includes supporting the Lodging Management Team and working with all Resort departments to ensure a consistent and positive experience for all guests and team members.Candidate must be detail oriented, professional, and maintain a drive for excellence and consistently strong performance. Knowledge of Microsoft Office, Outlook and Excel required. Previous knowledge of Springer Miller Systems (SMS) is helpful. Successful candidates will meet all these requirements. Available to work when needed, including weekends and holidays.Responsibilities
Responsible for overseeing daily hotel operations and operational planning.Lead recruiting, interviewing, hiring and training front line staff through pre-season and ongoing training sessions.Responsible for monitoring housekeepers and support personnel performance, progress, and quality of daily assignments.Manage labor hours and hotel expenses.Create Front Desk Schedules weekly and ensure all entries are accurate in our payroll system.Communicate all policies, procedures and service standards to staff and ensure compliance.Continue to foster a culture for the Whitewater Inn which highlights positivity, productivity, and professionalism.Create strong communication lines between team members, guests, and the management team.Communicate frequently with lodging managers to set, assess, and discuss resort and lodging goals.Listen to and manage guest complaints and oversee service recovery and resolution.Walk and inspect hotel public areas and guest rooms to ensure high standards are met.Oversee the transition of the property from a hotel to team member housing in the Fall shoulder season.Monitor the personal appearance of team members and enforce the Big Sky Employee Handbook policies and guidelines.Ensure that the work environment is safe for team members by providing access to safety materials and required personal protective equipment.Discipline, praise and counsel team members as needed.Manage ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.Ensure all decisions are made in the best interest of the hotel and management.Deliver hotel budget goals and set other short and long term strategic goals for the property.Responsible for following Occupational Health & Safety Act, fire regulations and other legal requirements.Encourage and support all Lodging Department team members.Work shifts within Lodging Department as needed.Abide by and uphold Big Sky Resort and Boyne Resorts policies.Qualifications
Relevant degree and/or experience required.Previous leadership role/management and hospitality experience preferred.Knowledge of Microsoft Office, Outlook and Excel required.Previous knowledge of Springer Miller Systems (SMS) is helpful.Ability to learn various systems and programs including Springer Miller Systems and Alice.Must have valid driver’s license and be able to drive a company vehicle.Excellent leadership and interpersonal skills are required.Possess strong written and verbal communication skills, organization, detail oriented, a sense of urgency, critical thinking and problem-solving skills.Must be an effective planner, decision maker, and communicator.Candidate must maintain a drive for excellence and consistent strong performance.Must have the ability to handle multiple tasks at once and adapt to changing situations and environments.Seasonal interviewing, hiring and terminations required in a seasonal resort environment.Be a part of our full-time year-round team and enjoy these great benefits!FREE Golf Pass for you, your spouse and dependents.FREE Bike Hull/Scenic Lift Pass for you, your spouse and dependents.FREE Ski Pass for you, your spouse and dependents.FREE Basecamp activities including zip line courses and discounted passes for spouse and dependents.Steep Lodging discounts for accommodation for friends and family (blackout dates apply).25% - 50% off Food discount at all outlets with charging privileges.20%-30% off Retail discount at all outlets with charging privileges, gear and sponsor discounts.Eligibility for affordable employee housing, a short walk or free bus ride away from work.401k and Health benefits for you and your family.
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The Whitewater Inn Hotel Manager is your opportunity to join a great hospitality team. The Whitewater Inn operates as a hotel in the summer months and as team member housing in the winter months. Thus, this position is responsible for managing daily hotel operations, hiring and training a front desk and housekeeping team, and managing inventory for hotel operating supplies. In addition, this position will maintain employee schedules, manage labor hours and piecework, and directs guest interaction/problem resolution. It will continue to foster a service and team-oriented culture of respect, dedication, safety, and hard work. This includes supporting the Lodging Management Team and working with all Resort departments to ensure a consistent and positive experience for all guests and team members.Candidate must be detail oriented, professional, and maintain a drive for excellence and consistently strong performance. Knowledge of Microsoft Office, Outlook and Excel required. Previous knowledge of Springer Miller Systems (SMS) is helpful. Successful candidates will meet all these requirements. Available to work when needed, including weekends and holidays.Responsibilities
Responsible for overseeing daily hotel operations and operational planning.Lead recruiting, interviewing, hiring and training front line staff through pre-season and ongoing training sessions.Responsible for monitoring housekeepers and support personnel performance, progress, and quality of daily assignments.Manage labor hours and hotel expenses.Create Front Desk Schedules weekly and ensure all entries are accurate in our payroll system.Communicate all policies, procedures and service standards to staff and ensure compliance.Continue to foster a culture for the Whitewater Inn which highlights positivity, productivity, and professionalism.Create strong communication lines between team members, guests, and the management team.Communicate frequently with lodging managers to set, assess, and discuss resort and lodging goals.Listen to and manage guest complaints and oversee service recovery and resolution.Walk and inspect hotel public areas and guest rooms to ensure high standards are met.Oversee the transition of the property from a hotel to team member housing in the Fall shoulder season.Monitor the personal appearance of team members and enforce the Big Sky Employee Handbook policies and guidelines.Ensure that the work environment is safe for team members by providing access to safety materials and required personal protective equipment.Discipline, praise and counsel team members as needed.Manage ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.Ensure all decisions are made in the best interest of the hotel and management.Deliver hotel budget goals and set other short and long term strategic goals for the property.Responsible for following Occupational Health & Safety Act, fire regulations and other legal requirements.Encourage and support all Lodging Department team members.Work shifts within Lodging Department as needed.Abide by and uphold Big Sky Resort and Boyne Resorts policies.Qualifications
Relevant degree and/or experience required.Previous leadership role/management and hospitality experience preferred.Knowledge of Microsoft Office, Outlook and Excel required.Previous knowledge of Springer Miller Systems (SMS) is helpful.Ability to learn various systems and programs including Springer Miller Systems and Alice.Must have valid driver’s license and be able to drive a company vehicle.Excellent leadership and interpersonal skills are required.Possess strong written and verbal communication skills, organization, detail oriented, a sense of urgency, critical thinking and problem-solving skills.Must be an effective planner, decision maker, and communicator.Candidate must maintain a drive for excellence and consistent strong performance.Must have the ability to handle multiple tasks at once and adapt to changing situations and environments.Seasonal interviewing, hiring and terminations required in a seasonal resort environment.Be a part of our full-time year-round team and enjoy these great benefits!FREE Golf Pass for you, your spouse and dependents.FREE Bike Hull/Scenic Lift Pass for you, your spouse and dependents.FREE Ski Pass for you, your spouse and dependents.FREE Basecamp activities including zip line courses and discounted passes for spouse and dependents.Steep Lodging discounts for accommodation for friends and family (blackout dates apply).25% - 50% off Food discount at all outlets with charging privileges.20%-30% off Retail discount at all outlets with charging privileges, gear and sponsor discounts.Eligibility for affordable employee housing, a short walk or free bus ride away from work.401k and Health benefits for you and your family.
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