Sugarloaf Mountain Corporation
Tune and Repair - Assistant Store Manager
Sugarloaf Mountain Corporation, Billings Metropolitan Area, Montana, United States,
OverviewThe Assistant Store Manager at our Tune & Repair location is a well-organized individual with extensive knowledge of our products and services, as well as a complete understanding of a ski and snowboard tune and repair operation. They possess excellent customer service skills and are self-motivated, goal-oriented individuals who will support the Manager and lead a team of technicians while creating a positive work environment.
ResponsibilitiesGain extensive knowledge of Big Sky Resort property, activities, and the surrounding area.Acquire ski binding certifications for mounting and adjusting all brands Big Sky Resort carries; training will be provided.Comfortable working with hand tools and tuning machines.Provide accurate information about merchandise for all brands we carry.Clean, organize, and stock daily to maintain a sharp tune/repair area.Work independently and multi-task while greeting all guests promptly and hosting a warm atmosphere.Report to work on time or notify in advance if absent or late.Use the register without error and maintain accuracy in all transactions.Practice safety awareness at all times.Maintain a positive and cheerful attitude.Apply the above standards to all phone calls and questions.Manage daily operations and assigned tasks, coordinating employee breaks effectively.Participate in training of the tune/repair techs by being a role model who administers company policies and guidelines.Responsible for opening and closing the store.
Training and Employee GrowthParticipate in all required Big Sky Resort Retail employee training.Be proactive in ongoing education regarding the company, weekly reports, products, and the outdoor retail business.Utilize tools and training provided by Big Sky Resort and management to develop long-term customer relationships and increase sales.Take advantage of additional in-store and outside training opportunities offered.
QualificationsBasic knowledge of ski and snowboard maintenance and repair to make suggestions based on guests’ wants and needs.Effective communicator with the ability to delegate tasks and follow up.Customer service and sales skills.Ability to work independently and with a team.Attention to detail and accuracy when leading the tune/repair team.Proficient in Microsoft Office applications and managing a Big Sky Resort company email.Self-motivated and a self-starter.
Physical RequirementsAbility to stand/walk for extended periods, walk up and down staircases, climb ladders, and carry boxes during 8-10 hr. shifts.Reach overhead, bend, squat, kneel, and carry products necessary for customer service, inventory re-stock, and store merchandising.Maintain a clean store by sweeping, vacuuming, emptying trash, and other general cleaning tasks.Safely lift boxes from 30 lbs. to 50 lbs. with assistance.
BenefitsFREE All Mountain Ski Pass and eligibility for Free or Discounted Tickets to other Montana Mountains and Boyne Resort properties.Discounted vouchers for skiing at Big Sky Resort for friends and family.Discounted ski/snowboard rentals with a free employee lesson.25%-50% off F&B and Retail at all Boyne outlets.Eligibility for affordable Team Member Housing.Eligible for seasonal loyalty bonus.Lodging discounts for friends and family.Discounted Lone Mountain Ranch Cross Country Ski Trail Pass.Wellness Day and eligibility for PTO.Monthly employee events.
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ResponsibilitiesGain extensive knowledge of Big Sky Resort property, activities, and the surrounding area.Acquire ski binding certifications for mounting and adjusting all brands Big Sky Resort carries; training will be provided.Comfortable working with hand tools and tuning machines.Provide accurate information about merchandise for all brands we carry.Clean, organize, and stock daily to maintain a sharp tune/repair area.Work independently and multi-task while greeting all guests promptly and hosting a warm atmosphere.Report to work on time or notify in advance if absent or late.Use the register without error and maintain accuracy in all transactions.Practice safety awareness at all times.Maintain a positive and cheerful attitude.Apply the above standards to all phone calls and questions.Manage daily operations and assigned tasks, coordinating employee breaks effectively.Participate in training of the tune/repair techs by being a role model who administers company policies and guidelines.Responsible for opening and closing the store.
Training and Employee GrowthParticipate in all required Big Sky Resort Retail employee training.Be proactive in ongoing education regarding the company, weekly reports, products, and the outdoor retail business.Utilize tools and training provided by Big Sky Resort and management to develop long-term customer relationships and increase sales.Take advantage of additional in-store and outside training opportunities offered.
QualificationsBasic knowledge of ski and snowboard maintenance and repair to make suggestions based on guests’ wants and needs.Effective communicator with the ability to delegate tasks and follow up.Customer service and sales skills.Ability to work independently and with a team.Attention to detail and accuracy when leading the tune/repair team.Proficient in Microsoft Office applications and managing a Big Sky Resort company email.Self-motivated and a self-starter.
Physical RequirementsAbility to stand/walk for extended periods, walk up and down staircases, climb ladders, and carry boxes during 8-10 hr. shifts.Reach overhead, bend, squat, kneel, and carry products necessary for customer service, inventory re-stock, and store merchandising.Maintain a clean store by sweeping, vacuuming, emptying trash, and other general cleaning tasks.Safely lift boxes from 30 lbs. to 50 lbs. with assistance.
BenefitsFREE All Mountain Ski Pass and eligibility for Free or Discounted Tickets to other Montana Mountains and Boyne Resort properties.Discounted vouchers for skiing at Big Sky Resort for friends and family.Discounted ski/snowboard rentals with a free employee lesson.25%-50% off F&B and Retail at all Boyne outlets.Eligibility for affordable Team Member Housing.Eligible for seasonal loyalty bonus.Lodging discounts for friends and family.Discounted Lone Mountain Ranch Cross Country Ski Trail Pass.Wellness Day and eligibility for PTO.Monthly employee events.
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