City of Jacksonville Beach, FL
Technical Support Specialist II
City of Jacksonville Beach, FL, Jacksonville Beach, Florida, United States, 32250
Salary :
$66,830.40 - $86,049.60 Annually
Location :
Jacksonville Beach, FL
Job Type:
Full-time regular
Job Number:
00588
Department:
Information Systems
Division:
Administration
Opening Date:
09/16/2024
JOB SUMMARY AND PHYSICAL DEMANDS
JOB SUMMARY
This position performs difficult technical and skilled work in providing support, training, and acquisition of office automation products and software for end-user systems; does related work as required. Work is performed independently under the general supervision of the Technology/Security Services Manager.
PHYSICAL DEMANDS
The work is medium work requiring the exertion of 50 pounds of force or more occasionally, up to 20 pounds of force frequently, and up to 10 pounds of force constantly to move objects; and a negligible amount of force frequently or constantly to move objects. Additionally, the following physical abilities are required:
Crouching: Bending the body downward and forward by bending leg and spine.Feeling: Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.Kneeling: Bending legs at knee to come to a rest on knee or knees.Reaching: Extending hand(s) and arm(s) in any direction.Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers.Stooping: Bending body downward and forward by bending spine at the waist. Occurs to a considerable degree and requires full motion of the lower extremities and back muscles.Manual Dexterity: Picking, pinching, or otherwise working, primarily with fingers rather than with the whole hand as in handling.Grasping: Applying pressure to an object with the fingers and palm.Vocal Communication: Required for expressing or exchanging ideas by means of the spoken word.Hearing: Required to perceive information at normal spoken word levels, and to receive detailed information through oral communications and/or to make fine distinctions in sound.Visual Acuity: Required for depth perception, color perception, preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, operation of machines, determining the accuracy and thoroughness of work, and observing general surroundings and activities.WORK ENVIRONMENT
The worker is typically not subject to adverse environmental conditions.
ESSENTIAL JOB FUNCTIONS
Provides Tier 2 support for end users; installs, configures, and maintains end-user systems.Provides support for network maintenance and desktop security.Assesses departmental technology needs; develops and carries out action plans for hardware and software solutions; installs end-user software.Provides information for the planning and budgeting of new computer equipment and software.Analyzes office automation products for purchase and sets specifications.Performs advanced troubleshooting for hardware and software problems with personal computers, printers, and other peripherals.Performs advanced systems administration; manages vendor support issues.Provides network integration support and troubleshoots system failures and problems.Works with the Systems Engineer to resolve network issues and plan for expansions.Assists with installing, repairing, upgrading, and troubleshooting network servers, switches, routers, and fiber transceivers.Performs training and advanced-level support for technical support specialists.Completes Information Services daily systems checklists.Ensures all critical systems are scheduled for backup; validates that critical system backups are completed every business day.Reviews and analyzes information security logs and systems for critical events.Provides assistance and support to other IS staff on various operations and projects.Performs related tasks as required.OTHER INFORMATION
Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were written out in this job description.
The job description does not constitute an employment agreement between the City of Jacksonville Beach and the employee and is subject to change as the City's needs and job requirements change.
QUALIFICATIONS
Education and Experience:
A high school diploma or equivalent, supplemented by courses in computer science, information systems, or related field, and seven years of experience in systems/network management. A college degree and/or formal industry certification are preferred and may substitute for three years of experience.
Special Qualifications:
A driver's license valid in the State of Florida. Must obtain City-approved computer certification within one year of employment.
Knowledge, Skills, and Abilities:
Thorough knowledge of the operation, uses, and capabilities of electronic data processing peripheral equipment.Thorough knowledge of personal computer repair and diagnosis.Thorough knowledge of mobile software configuration and troubleshooting.Advanced knowledge of desktop security standards and technology.Knowledge of Windows server/Active Directory administration.Knowledge of Microsoft Office 365 administration.Knowledge of database administration and support.Knowledge of networks and network management software, including Microsoft Windows Server, Active Directory, Virtualization technology, and Exchange Server.Knowledge of Windows and SQL-based databases.Knowledge of the TCP/IP network protocol.Skill in working with outside vendors on wireless networks and wireless camera systems.Ability to understand and carry out complex written and oral instructions.Ability to analyze software programs and program adjustments.Ability to install and configure networking hardware and software.Ability to determine user needs for software applications and oversee project development and implementation to completion.Ability to establish and maintain effective working relationships with city officials, executive management, software/hardware users, and other personnel.Ability to write clear and concise reports and communicate effectively orally and in writing.CORE PURPOSE AND VALUES
Our employees uphold and promote the mission, vision, and core values of the City of Jacksonville Beach. To be successful, an individual must be able to perform the essential functions of the job and demonstrate a strong desire to be a part of our
EPIC Team:
E mpowerment - Enabling employees to achieve work-life balance & professional growth and successP ride - A small coastal city dedicated to displaying a big heart through our commitment to the communityI ntegrity - We hold ourselves, individually and collectively, accountable to our community and our organizationC ommunication - Open & honest dialogue with our community and throughout our organizationT eamwork- Working together with our community to achieve common organizational goals
The City of Jacksonville Beach provides a wide array of benefits to meet the diverse needs of our employees. Our comprehensive benefit programs include medical, dental and vision plans; life insurance coverage for you and your dependents; flexible spending plans for medical reimbursement and dependent care; an employee assistance program for you and your dependents. We also provide an extensive wellness program that includes activities, lunch and learns, and health fairs.
Click to see more details on benefits.
01
Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Copying and pasting your resume or stating "see resume" does NOT fulfill the requirements of the question. Incomplete responses, false statements, omissions, or partial information may may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and certify that your responses can be verified from information included within the application?
YesNo
02
This positon requires working as member of a team that values empowerment, pride, integrity, communication and teamwork. Are you willing to commit to these values?
YesNo
03
Candidates selected for this position will undergo a thorough background investigation that requires passing a comprehensive Criminal Justice Information System (CJIS) background check. In addition, the candidate must complete the required CJIS certifications within 60 days of taking the position. The background check may also include employment references, education verification, credit, and driving records.
I have read and understand the above statement.
04
If you are a current employee with the City of Jacksonville Beach, in the event that you qualify for this position, you are required to notify your supervisor of the scheduled interview.
I have read and understand the above statement.
05
The starting salary for this position is between $32.13 and $41.37 per hour, depending on qualifications. is this pay range acceptable?
YesNo
06
What is the highest level of education you have completed?
Less than High SchoolHigh School or EquivalentSome CollegeBachelor's DegreeMaster's Degree +
07
Have you taken courses in computer science, information systems, or a related field?
YesNo
08
Please indicate which driver's license you possess.
A valid Class A Commercial Driver License (CDL)A valid Class B Commercial Driver License (CDL)A valid Class C Commercial Driver License (CDL)A valid Class E Driver licenseMy license is currently invalidI do not possess any type of driving license
09
Is your license under any pending or current citations/court proceedings?
YesNo
10
Has your license been suspended, revoked, or restricted in the last 1 year?
YesNo
11
This position is based at the police department, where you will work directly within the department's facilities and collaborate closely with law enforcement personnel.
I have read and understand the above statement.
12
Do you have any IT experience supporting a police department?
YesNo
13
This position requires being the Local Security Officer (LSO). Are you familiar with these duties? If so, please describe your experience below.
14
Are you willing to complete the training and execute the duties of being the Local Security Officer (LSO)?
YesNo
15
This position requires obtaining a City-approved computer certification within one year of employment. Do you understand that failure to follow this requirement would result in termination of employment if hired?
Yes, I have read and understand the above statement.
16
Do you have a thorough knowledge of the operation, uses, and capabilities of electronic data processing peripheral equipment?
YesNo
17
How many years of experience do you have in systems/network management?
No experience1 year to less than 2 years2 years to less than 3 years3 years to less than 4 years4 years to less than 5 years5 years to less than 6 years6 years to less than 7 years7 years or more
18
Do you have a thorough knowledge of personal computers?
YesNo
19
Do you have a thorough knowledge of computer repair and diagnosis?
YesNo
20
Do you have a thorough knowledge of mobile software configuration and trouble shooting?
YesNo
21
Do you have experience with patch management?
YesNo
22
Do you have advanced knowledge of desktop security standards and technology?
YesNo
23
Do you have a formal industry certification? If so, please list the certification below.
Required Question
$66,830.40 - $86,049.60 Annually
Location :
Jacksonville Beach, FL
Job Type:
Full-time regular
Job Number:
00588
Department:
Information Systems
Division:
Administration
Opening Date:
09/16/2024
JOB SUMMARY AND PHYSICAL DEMANDS
JOB SUMMARY
This position performs difficult technical and skilled work in providing support, training, and acquisition of office automation products and software for end-user systems; does related work as required. Work is performed independently under the general supervision of the Technology/Security Services Manager.
PHYSICAL DEMANDS
The work is medium work requiring the exertion of 50 pounds of force or more occasionally, up to 20 pounds of force frequently, and up to 10 pounds of force constantly to move objects; and a negligible amount of force frequently or constantly to move objects. Additionally, the following physical abilities are required:
Crouching: Bending the body downward and forward by bending leg and spine.Feeling: Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.Kneeling: Bending legs at knee to come to a rest on knee or knees.Reaching: Extending hand(s) and arm(s) in any direction.Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers.Stooping: Bending body downward and forward by bending spine at the waist. Occurs to a considerable degree and requires full motion of the lower extremities and back muscles.Manual Dexterity: Picking, pinching, or otherwise working, primarily with fingers rather than with the whole hand as in handling.Grasping: Applying pressure to an object with the fingers and palm.Vocal Communication: Required for expressing or exchanging ideas by means of the spoken word.Hearing: Required to perceive information at normal spoken word levels, and to receive detailed information through oral communications and/or to make fine distinctions in sound.Visual Acuity: Required for depth perception, color perception, preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, operation of machines, determining the accuracy and thoroughness of work, and observing general surroundings and activities.WORK ENVIRONMENT
The worker is typically not subject to adverse environmental conditions.
ESSENTIAL JOB FUNCTIONS
Provides Tier 2 support for end users; installs, configures, and maintains end-user systems.Provides support for network maintenance and desktop security.Assesses departmental technology needs; develops and carries out action plans for hardware and software solutions; installs end-user software.Provides information for the planning and budgeting of new computer equipment and software.Analyzes office automation products for purchase and sets specifications.Performs advanced troubleshooting for hardware and software problems with personal computers, printers, and other peripherals.Performs advanced systems administration; manages vendor support issues.Provides network integration support and troubleshoots system failures and problems.Works with the Systems Engineer to resolve network issues and plan for expansions.Assists with installing, repairing, upgrading, and troubleshooting network servers, switches, routers, and fiber transceivers.Performs training and advanced-level support for technical support specialists.Completes Information Services daily systems checklists.Ensures all critical systems are scheduled for backup; validates that critical system backups are completed every business day.Reviews and analyzes information security logs and systems for critical events.Provides assistance and support to other IS staff on various operations and projects.Performs related tasks as required.OTHER INFORMATION
Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were written out in this job description.
The job description does not constitute an employment agreement between the City of Jacksonville Beach and the employee and is subject to change as the City's needs and job requirements change.
QUALIFICATIONS
Education and Experience:
A high school diploma or equivalent, supplemented by courses in computer science, information systems, or related field, and seven years of experience in systems/network management. A college degree and/or formal industry certification are preferred and may substitute for three years of experience.
Special Qualifications:
A driver's license valid in the State of Florida. Must obtain City-approved computer certification within one year of employment.
Knowledge, Skills, and Abilities:
Thorough knowledge of the operation, uses, and capabilities of electronic data processing peripheral equipment.Thorough knowledge of personal computer repair and diagnosis.Thorough knowledge of mobile software configuration and troubleshooting.Advanced knowledge of desktop security standards and technology.Knowledge of Windows server/Active Directory administration.Knowledge of Microsoft Office 365 administration.Knowledge of database administration and support.Knowledge of networks and network management software, including Microsoft Windows Server, Active Directory, Virtualization technology, and Exchange Server.Knowledge of Windows and SQL-based databases.Knowledge of the TCP/IP network protocol.Skill in working with outside vendors on wireless networks and wireless camera systems.Ability to understand and carry out complex written and oral instructions.Ability to analyze software programs and program adjustments.Ability to install and configure networking hardware and software.Ability to determine user needs for software applications and oversee project development and implementation to completion.Ability to establish and maintain effective working relationships with city officials, executive management, software/hardware users, and other personnel.Ability to write clear and concise reports and communicate effectively orally and in writing.CORE PURPOSE AND VALUES
Our employees uphold and promote the mission, vision, and core values of the City of Jacksonville Beach. To be successful, an individual must be able to perform the essential functions of the job and demonstrate a strong desire to be a part of our
EPIC Team:
E mpowerment - Enabling employees to achieve work-life balance & professional growth and successP ride - A small coastal city dedicated to displaying a big heart through our commitment to the communityI ntegrity - We hold ourselves, individually and collectively, accountable to our community and our organizationC ommunication - Open & honest dialogue with our community and throughout our organizationT eamwork- Working together with our community to achieve common organizational goals
The City of Jacksonville Beach provides a wide array of benefits to meet the diverse needs of our employees. Our comprehensive benefit programs include medical, dental and vision plans; life insurance coverage for you and your dependents; flexible spending plans for medical reimbursement and dependent care; an employee assistance program for you and your dependents. We also provide an extensive wellness program that includes activities, lunch and learns, and health fairs.
Click to see more details on benefits.
01
Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Copying and pasting your resume or stating "see resume" does NOT fulfill the requirements of the question. Incomplete responses, false statements, omissions, or partial information may may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and certify that your responses can be verified from information included within the application?
YesNo
02
This positon requires working as member of a team that values empowerment, pride, integrity, communication and teamwork. Are you willing to commit to these values?
YesNo
03
Candidates selected for this position will undergo a thorough background investigation that requires passing a comprehensive Criminal Justice Information System (CJIS) background check. In addition, the candidate must complete the required CJIS certifications within 60 days of taking the position. The background check may also include employment references, education verification, credit, and driving records.
I have read and understand the above statement.
04
If you are a current employee with the City of Jacksonville Beach, in the event that you qualify for this position, you are required to notify your supervisor of the scheduled interview.
I have read and understand the above statement.
05
The starting salary for this position is between $32.13 and $41.37 per hour, depending on qualifications. is this pay range acceptable?
YesNo
06
What is the highest level of education you have completed?
Less than High SchoolHigh School or EquivalentSome CollegeBachelor's DegreeMaster's Degree +
07
Have you taken courses in computer science, information systems, or a related field?
YesNo
08
Please indicate which driver's license you possess.
A valid Class A Commercial Driver License (CDL)A valid Class B Commercial Driver License (CDL)A valid Class C Commercial Driver License (CDL)A valid Class E Driver licenseMy license is currently invalidI do not possess any type of driving license
09
Is your license under any pending or current citations/court proceedings?
YesNo
10
Has your license been suspended, revoked, or restricted in the last 1 year?
YesNo
11
This position is based at the police department, where you will work directly within the department's facilities and collaborate closely with law enforcement personnel.
I have read and understand the above statement.
12
Do you have any IT experience supporting a police department?
YesNo
13
This position requires being the Local Security Officer (LSO). Are you familiar with these duties? If so, please describe your experience below.
14
Are you willing to complete the training and execute the duties of being the Local Security Officer (LSO)?
YesNo
15
This position requires obtaining a City-approved computer certification within one year of employment. Do you understand that failure to follow this requirement would result in termination of employment if hired?
Yes, I have read and understand the above statement.
16
Do you have a thorough knowledge of the operation, uses, and capabilities of electronic data processing peripheral equipment?
YesNo
17
How many years of experience do you have in systems/network management?
No experience1 year to less than 2 years2 years to less than 3 years3 years to less than 4 years4 years to less than 5 years5 years to less than 6 years6 years to less than 7 years7 years or more
18
Do you have a thorough knowledge of personal computers?
YesNo
19
Do you have a thorough knowledge of computer repair and diagnosis?
YesNo
20
Do you have a thorough knowledge of mobile software configuration and trouble shooting?
YesNo
21
Do you have experience with patch management?
YesNo
22
Do you have advanced knowledge of desktop security standards and technology?
YesNo
23
Do you have a formal industry certification? If so, please list the certification below.
Required Question