Beaumont ISD
Technology Support Specialist- Level I
Beaumont ISD, Beaumont, Texas, us, 77726
Beaumont Independent School DistrictJob Description
JOB TITLE:
Technology Support Specialist - Level I
CLASSIFICATION:
Nonexempt
REPORTS TO:
Director of Information Technology
PAY GRADE:
AUX
6
226 days worked
LOCATION:
Admin Bldg - Information Services
DATE REVISED:
4/6/2022
PRIMARY PURPOSE:
Receive Help Desk calls as the first point of contact for BISD employees seeking technical assistance with Information Services resources. Remotely resolve technical issues from district personnel. Keep up-to-date with emerging technologies.
QUALIFICATIONS:
Education/Certification:High-school diploma or equivalency (GED) is requiredAssociate degree or high-level certification in computer related field preferredWork experience in related field acceptedSpecial Knowledge/Skills:
Great Customer Service skillsKnowledge of computer hardware and software applicationsExperience with Windows and Chrome OSAbility to assist employees with varying degrees of technical capabilitiesExperience:
One to three years in computer-related field preferredOne to three years in customer service preferredMAJOR RESPONSIBILITIES AND DUTIES:
Routine ActivitiesReceive calls from the Helpdesk line in a timely manner.Remotely resolve computer related issues.Route Helpdesk calls to the appropriate department as needed.Conduct in-house repairs and install software as needed.Give technical assistance and in-service training as needed.Create support tickets and route to the appropriate Level II Technology Support Specialist.Escalate widespread issues to Level III Support Specialist or Supervisor.Perform duties in a professional, ethical, and responsible manner.Conduct oneself in a professional and ethical manner in accordance with generally accepted community standards.Perform other duties as assigned.Ensure data integrity and confidentiality.Professional Growth and Development
Participate in staff development activities to improve job-related skills.Demonstrate interest and initiative in professional improvement.Supervisory Responsibilities
None
EQUIPMENT USED:
Windows desktops/ laptops, iOS/Android devices, and ChromebooksIP Based telephony equipmentVarious third-party computer and network products and softwareWORKING CONDITIONS:
Mental Demands
Maintain emotional control under stressWork with frequent interruptionsPhysical Demands
Ability to sit or stand for extended periodsReaching above shoulder, use of fingers, repetitive hand motionsProlonged use of computerModerate lifting and carrying; up to 50 poundsEnvironmental Demands
Normal computer room environmentTravel: Minimal in-district
** The State Board for Educator Certification will require all first time applicants for an initial credential to be fingerprinted as part of a national criminal background check. A cost of up to $49. 00 will be charged for fingerprinting.
The above statements describe the general purpose and responsibilities assigned to the job and are not an exhaustive list of all responsibilities, duties, and skills that may be required. This job description is not an employment agreement or contract. The administration has the exclusive right to alter this job description at any time without notice.
Approved by Immediate Supervisor:
Date:
Reviewed by HR Director:
Date:
Received by Employee:
Date:
JOB TITLE:
Technology Support Specialist - Level I
CLASSIFICATION:
Nonexempt
REPORTS TO:
Director of Information Technology
PAY GRADE:
AUX
6
226 days worked
LOCATION:
Admin Bldg - Information Services
DATE REVISED:
4/6/2022
PRIMARY PURPOSE:
Receive Help Desk calls as the first point of contact for BISD employees seeking technical assistance with Information Services resources. Remotely resolve technical issues from district personnel. Keep up-to-date with emerging technologies.
QUALIFICATIONS:
Education/Certification:High-school diploma or equivalency (GED) is requiredAssociate degree or high-level certification in computer related field preferredWork experience in related field acceptedSpecial Knowledge/Skills:
Great Customer Service skillsKnowledge of computer hardware and software applicationsExperience with Windows and Chrome OSAbility to assist employees with varying degrees of technical capabilitiesExperience:
One to three years in computer-related field preferredOne to three years in customer service preferredMAJOR RESPONSIBILITIES AND DUTIES:
Routine ActivitiesReceive calls from the Helpdesk line in a timely manner.Remotely resolve computer related issues.Route Helpdesk calls to the appropriate department as needed.Conduct in-house repairs and install software as needed.Give technical assistance and in-service training as needed.Create support tickets and route to the appropriate Level II Technology Support Specialist.Escalate widespread issues to Level III Support Specialist or Supervisor.Perform duties in a professional, ethical, and responsible manner.Conduct oneself in a professional and ethical manner in accordance with generally accepted community standards.Perform other duties as assigned.Ensure data integrity and confidentiality.Professional Growth and Development
Participate in staff development activities to improve job-related skills.Demonstrate interest and initiative in professional improvement.Supervisory Responsibilities
None
EQUIPMENT USED:
Windows desktops/ laptops, iOS/Android devices, and ChromebooksIP Based telephony equipmentVarious third-party computer and network products and softwareWORKING CONDITIONS:
Mental Demands
Maintain emotional control under stressWork with frequent interruptionsPhysical Demands
Ability to sit or stand for extended periodsReaching above shoulder, use of fingers, repetitive hand motionsProlonged use of computerModerate lifting and carrying; up to 50 poundsEnvironmental Demands
Normal computer room environmentTravel: Minimal in-district
** The State Board for Educator Certification will require all first time applicants for an initial credential to be fingerprinted as part of a national criminal background check. A cost of up to $49. 00 will be charged for fingerprinting.
The above statements describe the general purpose and responsibilities assigned to the job and are not an exhaustive list of all responsibilities, duties, and skills that may be required. This job description is not an employment agreement or contract. The administration has the exclusive right to alter this job description at any time without notice.
Approved by Immediate Supervisor:
Date:
Reviewed by HR Director:
Date:
Received by Employee:
Date: