Zayo Group
Technical Solutions Analyst
Zayo Group, Denver, Colorado, United States, 80285
Company DescriptionZayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.As a member of Zayo's Solution Architecture Organization, the role of Technical Solution Analyst is a dynamic opportunity for individuals looking to begin a technical career in the Telecom Industry. By partnering with the Solution Architecture Organization, each Technical Solution Analyst will be encouraged to develop their technical skillset through org-wide mentorship and hands-on learning. This includes supporting KMZ requests, basic custom opportunity tasks, existing service visualization requests, and basic network design tasks that visually represent solutions for direct and indirect customers.This individual will be responsible for assisting in preparing and delivering technical diagrams and sales presentations and driving the transactional and primary custom solution sales cycles to closure. Key areas of focus will include: technical documentation capturing physical and logical solutions, proposal response assistance, providing guidance and counsel throughout the transactional and basic custom solution sales processes, and ensuring complete and accurate documentation for all supported opportunities.Responsibilities:
Sales Support
Assist the Solution Architecture Org driving sales through operational supportUtilize GIS-based systems, previous solution designs, Zayo product knowledge, and specific requirements to qualify and support unique customer requestsAssist in the preparation of proposal responses and cost-effective solution designs
Solution Design
Analyze customer requirements to understand how Zayo products and services can be applied to meet their needs and solve their problems.Assist Solution Engineering org with gathering, organizing, analyzing, and presenting applicable technical and financial information for internal and external stakeholdersIn addition to learning all required network engineering material, the Technical Solutions Analyst will be expected to stay up-to-date with general industry and technological developments.
Planning and Logistics
Adhere to and communicate timeline expectations for project completionProvide regular project updates to internal customers (sales, engineering, technical operations)
General
Adhere to all company standards and overall business professionalism.Demonstrate regular, consistent, and punctual attendance.Perform other duties as assigned.
Qualifications
Recommended to have at least two years of experience in technical sales engineering/support role(s) within the telecommunications industry (ideally ISP, CLEC, ILEC, VAR, or MSO)Excellent project management skillsExcellent verbal and written communication skills, including the ability to explain technical concepts to laypersons in simple, understandable termsConsistent focus on results and goal achievementProficiency in Microsoft Word and ExcelStrong teamwork skillsAbility to handle ambiguity, and anticipate and quickly react to changes in a fast-paced environmentPreferred Additional Experience:
Bachelor's degree in Telecommunications, Engineering, Economics, General Business, and or related field of studySalesforce, Google Earth, ESRI, MyWorld/GE SmallworldNetwork design (emphasis on fiber, Layer 1, 2, and 3)MAN technologies and structures (including DS-x, OC-x, WDM, and Ethernet)Internet technologies, functionality, and servicesNetworking protocols (emphasis on Layers 1, 2, and 3)Data networking technologies, functionality, and services (LAN, MAN, WAN, VPN)High-level understanding of Fiber Optic network design and implementationBase Pay Range:
$25.00 - $26.00 an hour, commensurate with experienceBenefits, Rewards & Wellness
Excellent Health, Dental & Vision InsuranceRetirement 401(k) Savings PlanFitness membership discountsGenerous paid time off policy including paid parental leaveZayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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Sales Support
Assist the Solution Architecture Org driving sales through operational supportUtilize GIS-based systems, previous solution designs, Zayo product knowledge, and specific requirements to qualify and support unique customer requestsAssist in the preparation of proposal responses and cost-effective solution designs
Solution Design
Analyze customer requirements to understand how Zayo products and services can be applied to meet their needs and solve their problems.Assist Solution Engineering org with gathering, organizing, analyzing, and presenting applicable technical and financial information for internal and external stakeholdersIn addition to learning all required network engineering material, the Technical Solutions Analyst will be expected to stay up-to-date with general industry and technological developments.
Planning and Logistics
Adhere to and communicate timeline expectations for project completionProvide regular project updates to internal customers (sales, engineering, technical operations)
General
Adhere to all company standards and overall business professionalism.Demonstrate regular, consistent, and punctual attendance.Perform other duties as assigned.
Qualifications
Recommended to have at least two years of experience in technical sales engineering/support role(s) within the telecommunications industry (ideally ISP, CLEC, ILEC, VAR, or MSO)Excellent project management skillsExcellent verbal and written communication skills, including the ability to explain technical concepts to laypersons in simple, understandable termsConsistent focus on results and goal achievementProficiency in Microsoft Word and ExcelStrong teamwork skillsAbility to handle ambiguity, and anticipate and quickly react to changes in a fast-paced environmentPreferred Additional Experience:
Bachelor's degree in Telecommunications, Engineering, Economics, General Business, and or related field of studySalesforce, Google Earth, ESRI, MyWorld/GE SmallworldNetwork design (emphasis on fiber, Layer 1, 2, and 3)MAN technologies and structures (including DS-x, OC-x, WDM, and Ethernet)Internet technologies, functionality, and servicesNetworking protocols (emphasis on Layers 1, 2, and 3)Data networking technologies, functionality, and services (LAN, MAN, WAN, VPN)High-level understanding of Fiber Optic network design and implementationBase Pay Range:
$25.00 - $26.00 an hour, commensurate with experienceBenefits, Rewards & Wellness
Excellent Health, Dental & Vision InsuranceRetirement 401(k) Savings PlanFitness membership discountsGenerous paid time off policy including paid parental leaveZayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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