IQVIA
Program Manager, Access & Affordability – Patient Support Services – Remote
IQVIA, Northborough, Massachusetts, us, 01532
Employer Industry:
Life Sciences and HealthcareWhy consider this job opportunity:Salary up to $96,000 annuallyPotential for incentive plans and bonusesComprehensive health and welfare benefits offeredOpportunity for career advancement and professional growth within the organizationSupportive work environment with a focus on team buildingChance to make a significant impact in the healthcare industryWhat to Expect (Job Responsibilities):Manage relationships with clients and oversee daily workflow within the specific manufacturer programSchedule staff and optimize workflow to minimize overtime and reduce expensesMonitor call center staff interactions with patients, providers, and payers for quality assuranceUpdate standard operating procedures (SOPs) as per client requests and maintain version controlCompile research and data into reports and presentations for client updates and quarterly business reviewsWhat is Required (Qualifications):Bachelor’s Degree or equivalent combination of education and experienceMinimum of five years of relevant work experience, including call center management or supervisory experienceStrong analytical skills with a problem-solving aptitudeExceptional verbal and written communication skillsMinimum 5-7 years of experience in pharmacy, healthcare, or related fieldsHow to Stand Out (Preferred Qualifications):Experience using IQVIA data and products (1-2 years preferred)Knowledge of insurance and adjudication processesProficiency in cross-training across various departmentsUnderstanding of pharmacy and medical co-pay claims processingAbility to manage difficult, multi-discipline projects with strong project management skills
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Life Sciences and HealthcareWhy consider this job opportunity:Salary up to $96,000 annuallyPotential for incentive plans and bonusesComprehensive health and welfare benefits offeredOpportunity for career advancement and professional growth within the organizationSupportive work environment with a focus on team buildingChance to make a significant impact in the healthcare industryWhat to Expect (Job Responsibilities):Manage relationships with clients and oversee daily workflow within the specific manufacturer programSchedule staff and optimize workflow to minimize overtime and reduce expensesMonitor call center staff interactions with patients, providers, and payers for quality assuranceUpdate standard operating procedures (SOPs) as per client requests and maintain version controlCompile research and data into reports and presentations for client updates and quarterly business reviewsWhat is Required (Qualifications):Bachelor’s Degree or equivalent combination of education and experienceMinimum of five years of relevant work experience, including call center management or supervisory experienceStrong analytical skills with a problem-solving aptitudeExceptional verbal and written communication skillsMinimum 5-7 years of experience in pharmacy, healthcare, or related fieldsHow to Stand Out (Preferred Qualifications):Experience using IQVIA data and products (1-2 years preferred)Knowledge of insurance and adjudication processesProficiency in cross-training across various departmentsUnderstanding of pharmacy and medical co-pay claims processingAbility to manage difficult, multi-discipline projects with strong project management skills
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