Dice
Sr Technical Support Engineer
Dice, Evanston, Illinois, us, 60208
Dice is the leading career destination for tech experts at every stage of their careers. Our client, TEKsystems c/o Allegis Group, is seeking the following. Apply via Dice today!
Description:
Supports users ensuring successful installation and ongoing use of workplace endpoint technology within complex environments. Evaluates new technologies within existing environments. Manages medium to large projects, working closely with peers and users to deliver optimum service. Contributes to defining and implementing policies, procedures, and standards and ensures their conformance with information systems goals and procedures. Monitors and troubleshoots complex technical problems utilizing hardware and software testing tools and techniques. Provides leadership as technical resource to users and team.
Specific Responsibilities:
Strategic Planning:
Recommends, plans, and implements workplace endpoint technology initiatives.Administration:
Manages and coordinates projects collaboratively with internal/external clients utilizing the IT unit's systems to meet specific client goals. Creates project plans, testing, implementation, and evaluation of system.Development:
Coordinates projects partnering with users to deliver optimum service in regard to installation and maintenance of workplace endpoint technology. Tests, implements, and evaluates systems and service results. Coordinates and processes application upgrades, security patching, platform software updates as necessary. Leverages endpoint management technology to build shared software packages, images and policy management. Creates endpoint management scripts, packages, and ad hoc reporting.Performance:
Provides an advanced level of troubleshooting support in response to complex problems, questions and inquiries that have been escalated by junior staff.Supervises:
Coaches and mentors staff.
Additional Skills & Qualifications:
Minimum Qualifications:Associate's degree or 1 year equivalent experience.3 years' experience in consulting, project management, training, technical support, or user service, in an information technology environment or similar.Work history demonstrating increasing levels of responsibility and leadership.Experience as both an end-user and administrator in service areas such as user support, desktop support, help desk management, and documentation or similar.Infrastructure (extends across applications):Active directory design, administrationAdobe Creative Cloud SuiteLinux Operating SystemMac OS X Operating SystemMicrosoft TeamsMicrosoft Office (Word, Excel, PowerPoint, Access, Outlook)Microsoft SharePointWindows Operating SystemProgramming Languages and Frameworks:Microsoft PowerShellShell ScriptingJamf ProApple School ManagerMicrosoft Endpoint Configuration Manager (MECM)Microsoft OneDriveCrowdstrike FalconAnalytical:Critical thinkingDebuggingJudgmentProblem solvingTroubleshootingUse-case analysisProjectCode documentationCollaboration and teamworkEvaluate resourcesOrganizational skillsPlanning
Experience Level:
Expert Level
Benefits:
Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan - Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Description:
Supports users ensuring successful installation and ongoing use of workplace endpoint technology within complex environments. Evaluates new technologies within existing environments. Manages medium to large projects, working closely with peers and users to deliver optimum service. Contributes to defining and implementing policies, procedures, and standards and ensures their conformance with information systems goals and procedures. Monitors and troubleshoots complex technical problems utilizing hardware and software testing tools and techniques. Provides leadership as technical resource to users and team.
Specific Responsibilities:
Strategic Planning:
Recommends, plans, and implements workplace endpoint technology initiatives.Administration:
Manages and coordinates projects collaboratively with internal/external clients utilizing the IT unit's systems to meet specific client goals. Creates project plans, testing, implementation, and evaluation of system.Development:
Coordinates projects partnering with users to deliver optimum service in regard to installation and maintenance of workplace endpoint technology. Tests, implements, and evaluates systems and service results. Coordinates and processes application upgrades, security patching, platform software updates as necessary. Leverages endpoint management technology to build shared software packages, images and policy management. Creates endpoint management scripts, packages, and ad hoc reporting.Performance:
Provides an advanced level of troubleshooting support in response to complex problems, questions and inquiries that have been escalated by junior staff.Supervises:
Coaches and mentors staff.
Additional Skills & Qualifications:
Minimum Qualifications:Associate's degree or 1 year equivalent experience.3 years' experience in consulting, project management, training, technical support, or user service, in an information technology environment or similar.Work history demonstrating increasing levels of responsibility and leadership.Experience as both an end-user and administrator in service areas such as user support, desktop support, help desk management, and documentation or similar.Infrastructure (extends across applications):Active directory design, administrationAdobe Creative Cloud SuiteLinux Operating SystemMac OS X Operating SystemMicrosoft TeamsMicrosoft Office (Word, Excel, PowerPoint, Access, Outlook)Microsoft SharePointWindows Operating SystemProgramming Languages and Frameworks:Microsoft PowerShellShell ScriptingJamf ProApple School ManagerMicrosoft Endpoint Configuration Manager (MECM)Microsoft OneDriveCrowdstrike FalconAnalytical:Critical thinkingDebuggingJudgmentProblem solvingTroubleshootingUse-case analysisProjectCode documentationCollaboration and teamworkEvaluate resourcesOrganizational skillsPlanning
Experience Level:
Expert Level
Benefits:
Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan - Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr