University of Southern California
Scheduling Coordinator - Liver Acquisition - Full Time 8 Hour Days (Non-Exempt)
University of Southern California, Los Angeles, California, United States, 90079
Scheduling Coordinator - Liver Acquisition - Full Time 8 Hour Days (Non-Exempt) (Union)
Keck Medicine of USCHospitalLos Angeles, CaliforniaThe Scheduling Coordinator schedules patient appointments/follow ups and/or surgeries as appropriate in the assigned unit/clinic. He/She closely monitors patients throughout various phases to assure completion of required testing and services, validating financial clearance for services being scheduled, providing stellar customer service when interfacing with patients in person and over the phone to establish appointments, alerting clinicians when patient testing is complete or when patients are non-compliant in completing medical services, coordinating collection of testing results and provider notes, and coordinating care with ancillary departments as needed. Obtains authorizations and pre-authorization for services to be rendered. Schedules ancillary appointments as necessary for patients. Ensures patient charts are prepared prior to appointments/follow up and/or surgery including x-rays and pertinent lab work. Makes arrangements for any special equipment as needed. Reviews and codes charge slips for patient care services and/or surgical services rendered. Maintains files and records, including supporting documentation for insurance claims. Maintains master appointment/surgery calendar for physician(s). Oversees equipment and office supply inventory. Reads all incoming mail, prioritizing and distributing as appropriate. The Scheduling Coordinator acts as a liaison with other departments and physician office staff and arranges for all necessary support services and equipment needed for a case.The scheduling coordinator fulfills a variety of roles to provide continuity of care for patients. The scheduling coordinator is an essential component of the transplant team and works in conjunction with clinical, financial, and data management colleagues to assure patients are scheduled and authorized for services in a timely and efficient manner to minimize scheduling complications and coordinate services with the least amount of visits to Keck Medical Center. Duties include: closely monitoring patients throughout various transplant phases to assure completion of required testing and services, validating financial clearance for services being scheduled, providing stellar customer service when interfacing with patients in person and over the phone to establish appointments, alerting clinicians when patient testing is complete or when patients are non-compliant in completing medical services, coordinating collection of testing results and provider notes, and coordinating care with ancillary departments as needed.The scheduling coordinator is also expected to problem-solve in real time and provide appropriate direction and support to patients and staff as they relate to appointment scheduling and monitoring the completion of requested/required services. The scheduling coordinator will participate in team meetings and discussions related to complex cases, advancing operational throughput and process improvement to benefit patient care. S/he should possess analytic skills and be able to evaluate/analyze information, patient charts, and physician notes to effectively schedule patient care and convey/communicate outcomes as needed to others. S/he should have excellent verbal and written skills and an ability to easily learn hospital and transplant IT systems as they relate to scheduling and record retrieval. The scheduling coordinator acts as the non-clinical patient care coordinator to assure patients are being effectively cared for, and managed, to be compliant with transplant requirements and physician-directed care. Bilingual fluency is strongly preferred.Essential Duties:Follows all HIPAA related compliance by keeping patient clinical/personal information private.Acts as a business professional in interaction and appearance by providing superior customer service when interfacing with patients, peers, physicians, superiors, and hospital personnel/leadership.Demonstrates advanced knowledge of the transplant process and the role of the scheduling coordinator to assist and guide patient care through the various phases of transplant.Maintains advanced proficiency of the electronic scheduling systems and ancillary scheduling duties.Provides follow-up appointment call to patients three days prior to appointment.Establishes a sense of comradery among peers and with supervisor/lead schedulers to facilitate teamwork.Maintains intermediate knowledge of OPTN/UNOS policies and timetables, and the role of CMS, in transplant.Performs other duties as assigned.Required Qualifications:High school or equivalentDemonstrate excellent customer service behavior.Ability to become proficient in EMR and various IT systems required.Demonstrated ability to problem-solve and provide effective resolution.Preferred Qualifications:Associate's degree or Bachelor's Degree in a related field.Graduate from an accredited Medical Assistant Program.Experience in the medical field, including scheduling and transplant.Bilingual strongly preferred; if bilingual certified department translator strongly preferred.Content knowledge of medical terminology and transplant process preferred.Required Licenses/Certifications:Fire Life Safety Training (LA City) - If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date.The hourly rate range for this position is $20.80 - $35.36. When extending an offer of employment, the University of Southern California considers factors such as the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.REQ20154271
Posted Date: 09/08/2024
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Keck Medicine of USCHospitalLos Angeles, CaliforniaThe Scheduling Coordinator schedules patient appointments/follow ups and/or surgeries as appropriate in the assigned unit/clinic. He/She closely monitors patients throughout various phases to assure completion of required testing and services, validating financial clearance for services being scheduled, providing stellar customer service when interfacing with patients in person and over the phone to establish appointments, alerting clinicians when patient testing is complete or when patients are non-compliant in completing medical services, coordinating collection of testing results and provider notes, and coordinating care with ancillary departments as needed. Obtains authorizations and pre-authorization for services to be rendered. Schedules ancillary appointments as necessary for patients. Ensures patient charts are prepared prior to appointments/follow up and/or surgery including x-rays and pertinent lab work. Makes arrangements for any special equipment as needed. Reviews and codes charge slips for patient care services and/or surgical services rendered. Maintains files and records, including supporting documentation for insurance claims. Maintains master appointment/surgery calendar for physician(s). Oversees equipment and office supply inventory. Reads all incoming mail, prioritizing and distributing as appropriate. The Scheduling Coordinator acts as a liaison with other departments and physician office staff and arranges for all necessary support services and equipment needed for a case.The scheduling coordinator fulfills a variety of roles to provide continuity of care for patients. The scheduling coordinator is an essential component of the transplant team and works in conjunction with clinical, financial, and data management colleagues to assure patients are scheduled and authorized for services in a timely and efficient manner to minimize scheduling complications and coordinate services with the least amount of visits to Keck Medical Center. Duties include: closely monitoring patients throughout various transplant phases to assure completion of required testing and services, validating financial clearance for services being scheduled, providing stellar customer service when interfacing with patients in person and over the phone to establish appointments, alerting clinicians when patient testing is complete or when patients are non-compliant in completing medical services, coordinating collection of testing results and provider notes, and coordinating care with ancillary departments as needed.The scheduling coordinator is also expected to problem-solve in real time and provide appropriate direction and support to patients and staff as they relate to appointment scheduling and monitoring the completion of requested/required services. The scheduling coordinator will participate in team meetings and discussions related to complex cases, advancing operational throughput and process improvement to benefit patient care. S/he should possess analytic skills and be able to evaluate/analyze information, patient charts, and physician notes to effectively schedule patient care and convey/communicate outcomes as needed to others. S/he should have excellent verbal and written skills and an ability to easily learn hospital and transplant IT systems as they relate to scheduling and record retrieval. The scheduling coordinator acts as the non-clinical patient care coordinator to assure patients are being effectively cared for, and managed, to be compliant with transplant requirements and physician-directed care. Bilingual fluency is strongly preferred.Essential Duties:Follows all HIPAA related compliance by keeping patient clinical/personal information private.Acts as a business professional in interaction and appearance by providing superior customer service when interfacing with patients, peers, physicians, superiors, and hospital personnel/leadership.Demonstrates advanced knowledge of the transplant process and the role of the scheduling coordinator to assist and guide patient care through the various phases of transplant.Maintains advanced proficiency of the electronic scheduling systems and ancillary scheduling duties.Provides follow-up appointment call to patients three days prior to appointment.Establishes a sense of comradery among peers and with supervisor/lead schedulers to facilitate teamwork.Maintains intermediate knowledge of OPTN/UNOS policies and timetables, and the role of CMS, in transplant.Performs other duties as assigned.Required Qualifications:High school or equivalentDemonstrate excellent customer service behavior.Ability to become proficient in EMR and various IT systems required.Demonstrated ability to problem-solve and provide effective resolution.Preferred Qualifications:Associate's degree or Bachelor's Degree in a related field.Graduate from an accredited Medical Assistant Program.Experience in the medical field, including scheduling and transplant.Bilingual strongly preferred; if bilingual certified department translator strongly preferred.Content knowledge of medical terminology and transplant process preferred.Required Licenses/Certifications:Fire Life Safety Training (LA City) - If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date.The hourly rate range for this position is $20.80 - $35.36. When extending an offer of employment, the University of Southern California considers factors such as the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.REQ20154271
Posted Date: 09/08/2024
#J-18808-Ljbffr