Capri Communities
Director of Assisted Living
Capri Communities, Mequon, Wisconsin, United States, 53097
SUMMARY
The Director of Assisted Living community has overall responsibility in ensuring that the RCAC/CBRF program runs smoothly and efficiently, and that the residents receive the highest level of quality care in compliance with the State of WI Chapter DHS 83 and/or 89 regulations.ESSENTIAL RESPONSIBILITIES
Include the following. Percentages are to be assigned to all major functions of the position, indicating priority. Other duties may be assigned.Occupancy
Supervise and participate in leasing RCAC/CBRF apartments. Strive to maintain 100% occupancy for all Assisted Living units. Assure that other company properties (especially when on the same campus) are promoted to potential residents as appropriate. Recommend, coordinate, and implement competitive rental standards, new rent-effective dates, and monthly rents in order to maximize occupancy. Maintain all standards relating to credit, collections, and equal housing opportunity. Assist in admission/acceptance assessment process and necessary documentation in compliance with state regulations with Chapter DHS 83 and/or 89.Marketing
Develop and manage a marketing program for the RCAC/CBRF community. Promote and market through advertising campaigns and regular and effective sales calls to medical facilities and providers as well as existing and potential customers, area businesses, relocation firms, Chamber of Commerce, and other applicable organizations. Regularly review market conditions and competition within the area for trends, standards, activities, and practices; and recommend and take action as appropriate.Staff Management
Provide leadership, set goals and expectations, manage performance of key department managers and create and maintain a productive environment for all building employees. Participate in the recruiting, interviewing, hiring, training, and development of staff. Ensure that all employee documents are maintained in accordance with HR compliance. Assure proper staffing coverage for caregivers, maintenance, culinary and housekeeping needs. Oversee the RN Manager, LPN, and Healthcare staff to ensure they develop, implement, evaluate, and revise the service plan to meet the care and service needs of the residents.Government Compliance
Demonstrate knowledge of and enforce all WI State Chapter DHS 83 and/or 89 guidelines, building regulations, lease agreements, and governmental requirements which govern the operation of the assigned property. Ensure appropriate medical documentation and administration of medications and treatment according to MD orders. Ensure that all Chapter DHS 83 and/or 89 and Fair Housing Standards are met at all times. Comply with OSHA, Workers’ Compensation, and any other reporting requirements.Resident Satisfaction
Provide, promote, and require high-quality resident relations. Review and/or resolve complaints or any unusual activities or problems. Problem-solve with residents and families to ensure the health care needs of residents are met.Quality, Safety, and Physical Condition
Supervise maintenance and housekeeping operations to ensure the internal and external property areas meet company safety and physical condition standards. Conduct regular inspections. Maintain safety and security of residents and employees. Ensure that residents are informed about safety issues, regulations, and requirements for the community. Enforce compliance with community rules and leases regarding safety and health issues.SUPERVISORY RESPONSIBILITIES
This position has supervisory responsibilities for all employees located within the RCAC/CBRF units.QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCE
Bachelors Degree in Healthcare Administration or Nursing. 5+ years’ experience in a progressive career within the healthcare industry. Equivalent education/experience combination will be considered.Previous Assisted Living (RCAC or CBRF) experience preferred, as is familiarity with State of WI Chapter DHS 83 and/or 89 guidelines.Previous supervisory experience is required.LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.MATHEMATICAL SKILLS
Basic math ability.REASONING ABILITY
Ability to apply common-sense understanding to carry out instructions furnished in written or oral form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to maintain a courteous businesslike manner when interacting with outside contacts and other employees. Ability to use good judgment. Ability to organize, solve problems, work as part of a team, handle multiple tasks, and meet deadlines.CERTIFICATES, LICENSES, REGISTRATIONS
Healthcare Administration certification or RN licensure as appropriate.OTHER SKILLS AND ABILITIES
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds.WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually quiet to moderate.Equal Opportunity Employer Statement
Capri Communities is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
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The Director of Assisted Living community has overall responsibility in ensuring that the RCAC/CBRF program runs smoothly and efficiently, and that the residents receive the highest level of quality care in compliance with the State of WI Chapter DHS 83 and/or 89 regulations.ESSENTIAL RESPONSIBILITIES
Include the following. Percentages are to be assigned to all major functions of the position, indicating priority. Other duties may be assigned.Occupancy
Supervise and participate in leasing RCAC/CBRF apartments. Strive to maintain 100% occupancy for all Assisted Living units. Assure that other company properties (especially when on the same campus) are promoted to potential residents as appropriate. Recommend, coordinate, and implement competitive rental standards, new rent-effective dates, and monthly rents in order to maximize occupancy. Maintain all standards relating to credit, collections, and equal housing opportunity. Assist in admission/acceptance assessment process and necessary documentation in compliance with state regulations with Chapter DHS 83 and/or 89.Marketing
Develop and manage a marketing program for the RCAC/CBRF community. Promote and market through advertising campaigns and regular and effective sales calls to medical facilities and providers as well as existing and potential customers, area businesses, relocation firms, Chamber of Commerce, and other applicable organizations. Regularly review market conditions and competition within the area for trends, standards, activities, and practices; and recommend and take action as appropriate.Staff Management
Provide leadership, set goals and expectations, manage performance of key department managers and create and maintain a productive environment for all building employees. Participate in the recruiting, interviewing, hiring, training, and development of staff. Ensure that all employee documents are maintained in accordance with HR compliance. Assure proper staffing coverage for caregivers, maintenance, culinary and housekeeping needs. Oversee the RN Manager, LPN, and Healthcare staff to ensure they develop, implement, evaluate, and revise the service plan to meet the care and service needs of the residents.Government Compliance
Demonstrate knowledge of and enforce all WI State Chapter DHS 83 and/or 89 guidelines, building regulations, lease agreements, and governmental requirements which govern the operation of the assigned property. Ensure appropriate medical documentation and administration of medications and treatment according to MD orders. Ensure that all Chapter DHS 83 and/or 89 and Fair Housing Standards are met at all times. Comply with OSHA, Workers’ Compensation, and any other reporting requirements.Resident Satisfaction
Provide, promote, and require high-quality resident relations. Review and/or resolve complaints or any unusual activities or problems. Problem-solve with residents and families to ensure the health care needs of residents are met.Quality, Safety, and Physical Condition
Supervise maintenance and housekeeping operations to ensure the internal and external property areas meet company safety and physical condition standards. Conduct regular inspections. Maintain safety and security of residents and employees. Ensure that residents are informed about safety issues, regulations, and requirements for the community. Enforce compliance with community rules and leases regarding safety and health issues.SUPERVISORY RESPONSIBILITIES
This position has supervisory responsibilities for all employees located within the RCAC/CBRF units.QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCE
Bachelors Degree in Healthcare Administration or Nursing. 5+ years’ experience in a progressive career within the healthcare industry. Equivalent education/experience combination will be considered.Previous Assisted Living (RCAC or CBRF) experience preferred, as is familiarity with State of WI Chapter DHS 83 and/or 89 guidelines.Previous supervisory experience is required.LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.MATHEMATICAL SKILLS
Basic math ability.REASONING ABILITY
Ability to apply common-sense understanding to carry out instructions furnished in written or oral form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to maintain a courteous businesslike manner when interacting with outside contacts and other employees. Ability to use good judgment. Ability to organize, solve problems, work as part of a team, handle multiple tasks, and meet deadlines.CERTIFICATES, LICENSES, REGISTRATIONS
Healthcare Administration certification or RN licensure as appropriate.OTHER SKILLS AND ABILITIES
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds.WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually quiet to moderate.Equal Opportunity Employer Statement
Capri Communities is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
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