Infosys Limited
ServiceNow TSM Architect
Infosys Limited, Hartford, Connecticut, us, 06112
Infosys is seeking a ServiceNow (TSM) Architect. In this role, you should have hands-on experience with ServiceNow TSM and its interaction with BSS/OSS systems, including ServiceNow modules like TSOM (Telecom Service Operations Management) and FSM (Field Service Management) in the Enterprise/Consumer/Federal segment. You will significantly contribute to identifying best-fit architectural solutions for one or more projects, develop application designs, and provide regular support/guidance to project teams on complex coding, issue resolution, and execution. You will collaborate with some of the best talent in the industry to create and implement innovative high-quality solutions and participate in Sales and various pursuits focused on our clients' business needs. You will be part of a learning culture where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
Candidate can work out of any one of these locations: Richardson, TX; Raleigh, NC; Tempe, AZ; Hartford, CT; or Indianapolis, IN. This position may require relocation and/or travel to project locations.
Required Qualifications
Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.At least 7 years of experience in Information Technology.2+ years’ experience as Architect in Telecom Service Management.Experience with ServiceNow TSM module and its interaction with BSS/OSS systems including ServiceNow modules TSOM/ FSM in Enterprise/Consumer/Federal segments.Understanding of Agile way of working.
Preferred QualificationsOSS/BSS experience with extensive technical design expertise of Service Assurance, Network Assurance, ITSM, Monitoring (application, performance, network resource, etc.), CSM (Customer Service Management), and Customer Service Portal capabilities.Experience in driving the technical product definition scope through the development lifecycle to provide early realization of the value of products and product features.Lead a multi-disciplinary team to design, develop, test, release, and potentially operate a technical product that underpins a broad portfolio of Propositions.Experience of working in large programs and owning a product which is part of a wider portfolio.Good communication and client interfacing skills.
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face. Travel may be required as per the job requirements.
About UsInfosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.
Equal Employment OpportunityInfosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability.
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Candidate can work out of any one of these locations: Richardson, TX; Raleigh, NC; Tempe, AZ; Hartford, CT; or Indianapolis, IN. This position may require relocation and/or travel to project locations.
Required Qualifications
Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.At least 7 years of experience in Information Technology.2+ years’ experience as Architect in Telecom Service Management.Experience with ServiceNow TSM module and its interaction with BSS/OSS systems including ServiceNow modules TSOM/ FSM in Enterprise/Consumer/Federal segments.Understanding of Agile way of working.
Preferred QualificationsOSS/BSS experience with extensive technical design expertise of Service Assurance, Network Assurance, ITSM, Monitoring (application, performance, network resource, etc.), CSM (Customer Service Management), and Customer Service Portal capabilities.Experience in driving the technical product definition scope through the development lifecycle to provide early realization of the value of products and product features.Lead a multi-disciplinary team to design, develop, test, release, and potentially operate a technical product that underpins a broad portfolio of Propositions.Experience of working in large programs and owning a product which is part of a wider portfolio.Good communication and client interfacing skills.
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face. Travel may be required as per the job requirements.
About UsInfosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.
Equal Employment OpportunityInfosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability.
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