Business System Analyst

Job PurposeManage and support websites and digital assets, serving as digital showrooms and information sources for online customers researching product lines. The MarTech Business Systems Analyst role bridges the gap between business requirements and technical implementation, ensuring that the technical design aligns with business objectives. This position requires a blend of technical expertise, business acumen, and strong communication skills to translate business requirements into technical specifications and to support the development and implementation of solutions.Qualifications, Experience, and Skills5+ years of experience working in the MarTech IT landscape;Strong analytical and logical thinking ability, with advanced skills in Excel, pivot tables, charting, and databases.Ability to produce technical documents like system requirements specifications (SRS) and system design specifications.Advanced ability to develop and update technical design specifications, diagrams, flowcharts, architecture documents, and deployment plans.Experience integrating MarTech systems with other software applications, databases, and APIs.Working knowledge of software engineering, software development, solution architecture and implementation of medium to large scale systems across multiple platforms.Experience with customer data management platforms, data governance, and knowledge of data privacy regulations (e.g., GDPR, CCPA).Ability to communicate findings to technical and non-technical stakeholders, support decision-making processes, and present complex technical information clearly.Experience with Agile delivery processes and methodologies.Excellent analytical and creative problem-solving skills.Strong organizational skills, time management, portfolio prioritization, and accountability.Excellent listening, interpersonal, written, and oral communication skills.Other desirable job-specific skills:Prior experience with data visualization, data modeling or BI tools.Skilled in evaluating the competitive landscape, identifying compelling solutions, analyzing technologies, and assessing the importance of emerging platforms and tools.Familiarity with SQL, system diagrams, Jira/Confluence, and data modeling.Understanding technical and system integration aspects across various platforms:CRM systems (such as Salesforce, HubSpot, Zoho, etc.)Personalization Engines (e.g., Dynamic Yield, Evergage, Adobe Target, etc.)CDPs (Treasure Data, Segment, Tealium, Optimove, etc.)VoC platforms (e.g., Medallia, Qualtrics, SurveyMonkey, etc.)Chatbots and Virtual AssistantsAnalytical and attribution tools (such as Google Analytics, Adobe Analytics, Mixpanel, etc.)Loyalty systems, rewards, and recognition programs (such as Epsilon, Annex Cloud, etc.)Zero-party data management and loyalty program integration.By leveraging your technical expertise and business acumen, you will play a critical role in ensuring the successful implementation of technical solutions that align with business objectives and drive customer growth.

#J-18808-Ljbffr