CBRE
Global Workplace Experience Director (EST Preferred)
CBRE, Juneau, Alaska, us, 99812
CBRE Global Workplace Experience Director (EST Preferred)
Job ID: 184244Posted: 11-Sep-2024Service line: Full-timeAreas of Interest: Customer Service, Facilities ManagementLocation(s): Boston - Massachusetts - United States of America, Remote - USAbout the roleThe Global Workplace Experience Lead serves as the primary client contact for the delivery of CBRE’s Experience Services and Hospitality Program that seeks to increase individual well-being, personal productivity, and organizational effectiveness for our Client, with an emphasis on five-star service delivery across all aspects of the Workplace.This role is part of the Account Leadership team and is focused on managing our strategy for delivery of Experience Services across the globe, delivering tangible concepts to a diverse customer base and managing long-term value across the Experience platform.The successful candidate is likely to be based in France within commutable distance of the Client’s offices in Paris, and it is essential that the candidate be bilingual in French and English.What you’ll doLeads by example to deliver the ultimate five-star Experience service within the corporate environment.Directs the Experience Services team globally to deliver service levels within the prescribed scope and budget.Reviews and contributes to client's strategic plans and determines appropriate staffing levels to meet expectations; provides direction on Experience Services management, including recruitment of talent, training, performance management, employee engagement, employee development and financials.Establishes savings goals and creates action plans to improve financial position(s).Sets goals and direction to meet and exceed client expectations.Manages development, production, quality and retention of Experience Services team across the globe.Provides vision, strategy and implementation guidance for full scope of Experience Services.Supports the global food services provision being delivered to the client from an operational excellence and training standpoint.Remains informed about developments within the Experience Services industry, and networks with in-company subject matter experts to bring world-class solutions to bear for the client.Monitors key service delivery metrics. Takes corrective action as needed.Ensures safety standards are met by those delivering Experience Services.Ensures necessary tools and technology are available for Experience Services teams and clients.Delivers strategic plan for utilization of vendor partnerships.Maintains relationships with vendors who provide services and goods.Ensures orientation is best in class throughout the cross-regional disparate portfolio.Ensures quality and regular audits of the Service Business Continuity plan.Performs other duties as assigned.What you’ll needTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.High School Diploma / A Levels (or country equivalent) required.Bachelor’s degree (BA/BSc) or other relevant vocational training preferred.Minimum of 10+ years related experience, with 5 of those in senior management role within a luxury environment.Proficient French is preferred.Management ResponsibilitiesProvides formal supervision and management of Regional Workplace Experience leads. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies.CompensationThe minimum salary for this position is $90,000.00 annually and the maximum salary for this position is $120,000.00 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program. This role will provide benefits including 401(K), Dental Insurance, Health Insurance, Life Insurance, and Vision Insurance.The application window is anticipated to close on October 11, 2024 and may be extended as needed.Equal Employment Opportunity:
CBRE is an equal opportunity employer that values diversity.Candidate Accommodations:
CBRE provides reasonable accommodations in job application procedures for individuals with disabilities.NOTE:
Some positions may have an additional requirement to comply with COVID-19 health and safety protocols.CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer.
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Job ID: 184244Posted: 11-Sep-2024Service line: Full-timeAreas of Interest: Customer Service, Facilities ManagementLocation(s): Boston - Massachusetts - United States of America, Remote - USAbout the roleThe Global Workplace Experience Lead serves as the primary client contact for the delivery of CBRE’s Experience Services and Hospitality Program that seeks to increase individual well-being, personal productivity, and organizational effectiveness for our Client, with an emphasis on five-star service delivery across all aspects of the Workplace.This role is part of the Account Leadership team and is focused on managing our strategy for delivery of Experience Services across the globe, delivering tangible concepts to a diverse customer base and managing long-term value across the Experience platform.The successful candidate is likely to be based in France within commutable distance of the Client’s offices in Paris, and it is essential that the candidate be bilingual in French and English.What you’ll doLeads by example to deliver the ultimate five-star Experience service within the corporate environment.Directs the Experience Services team globally to deliver service levels within the prescribed scope and budget.Reviews and contributes to client's strategic plans and determines appropriate staffing levels to meet expectations; provides direction on Experience Services management, including recruitment of talent, training, performance management, employee engagement, employee development and financials.Establishes savings goals and creates action plans to improve financial position(s).Sets goals and direction to meet and exceed client expectations.Manages development, production, quality and retention of Experience Services team across the globe.Provides vision, strategy and implementation guidance for full scope of Experience Services.Supports the global food services provision being delivered to the client from an operational excellence and training standpoint.Remains informed about developments within the Experience Services industry, and networks with in-company subject matter experts to bring world-class solutions to bear for the client.Monitors key service delivery metrics. Takes corrective action as needed.Ensures safety standards are met by those delivering Experience Services.Ensures necessary tools and technology are available for Experience Services teams and clients.Delivers strategic plan for utilization of vendor partnerships.Maintains relationships with vendors who provide services and goods.Ensures orientation is best in class throughout the cross-regional disparate portfolio.Ensures quality and regular audits of the Service Business Continuity plan.Performs other duties as assigned.What you’ll needTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.High School Diploma / A Levels (or country equivalent) required.Bachelor’s degree (BA/BSc) or other relevant vocational training preferred.Minimum of 10+ years related experience, with 5 of those in senior management role within a luxury environment.Proficient French is preferred.Management ResponsibilitiesProvides formal supervision and management of Regional Workplace Experience leads. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies.CompensationThe minimum salary for this position is $90,000.00 annually and the maximum salary for this position is $120,000.00 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program. This role will provide benefits including 401(K), Dental Insurance, Health Insurance, Life Insurance, and Vision Insurance.The application window is anticipated to close on October 11, 2024 and may be extended as needed.Equal Employment Opportunity:
CBRE is an equal opportunity employer that values diversity.Candidate Accommodations:
CBRE provides reasonable accommodations in job application procedures for individuals with disabilities.NOTE:
Some positions may have an additional requirement to comply with COVID-19 health and safety protocols.CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer.
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