UAT Analyst

Position Overview:The UAT Analyst will be responsible for ensuring claim opportunities are maximized in the Out of Network Department through monitoring of inventory, routing of claims and ensuring quality measures are applied for best outcomes. The responsibilities are inclusive of monitoring claim volume and turnaround time, reviewing claim routing decisions made by associates, and identifying claim savings opportunities. All responsibilities encompassed include execution within both the Zelis Claim Management System and/or the Zelis Compass system. This role will also be part of the Out of Network ART Scrum Team and will be responsible for the end-to-end user acceptance testing of the new and enhanced features/services envisioned for planned releases.Location and Workplace Flexibility:We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture and all of our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.Key Responsibilities:Perform end to end testing to ensure appropriate functionality, product integrity, accuracy, and quality of all changes and enhancements related to the OON product.Analyze operational and technical requirements and define the scope of UAT testing. Setup, develop and maintain detailed test scenarios, test suites, data, checklist and/or other documents as specified, ensuring scenarios are directly aligned to requirements.Analyze and troubleshoot erroneous results, determine root cause, and suggest solutions.Ensure test scenario documentation is detailed, accurate and in a consistent format, demonstrating strong analytical and documentation skills.Continuous improvement and refinement on tests based on pre-production validation, post-production results and feedback from other groups (Configuration Department, Content Department and Operations teams) as needed.Support multiple projects, initiatives, tasks, and maintenance releases while adhering to deadlines.Identify and discuss with management, claims that may have routing or processing concerns in comparison to expectations in production environment.Maintain awareness of and ensure adherence to Zelis standards regarding privacy.Assist with the creation and/or updates of standard operating procedures by collaborating with others including but not limited to OON Services.Participate and assist in user-story development during Scrum grooming and planning sessions.Maintain postproduction reporting to ensure quality of deployment meets expectations.Collaborate with the scrum team to define user stories and acceptance criteria for end-to-end user acceptance testing.Identify and assist in investigative items to potentially resolve production defects and furthermore create future enhancements.Participate in the Sprint Retrospective, where the teams gather to improve their existing processes while actively engaged in planning the next releases.Act as SME between Business and Scrum Team to communicate upcoming deployments, demo, production defects etc.Explain operating procedures or policies to fellow team members.Prioritize projects based on business need.Assess risks and develop strategies to lower probability of errors and/or quality of out of network products.Effectively communicate substantial analysis that identify meaningful trends and opportunities across the business.Professional Experience:3 years of healthcare insurance experience is preferred.Exceptional verbal, written and visual communication skills.SQL Experience preferred but not mandatory.Education:High School Diploma or equivalent required.Bachelor's Degree preferred, not required.Work Environment:Travel requirements to (primarily) domestic destinations should not exceed 10%.A standard work week exists but with the understanding that additional time/effort outside of the usual parameters can/will occur based upon the overall needs of the integration, where deadlines exist and when necessary due to the needs of the integration team.A standard business environment exists with moderate noise levels.Ability to sit for extended periods of time.

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