BioFire Diagnostics
Microsoft 365 Administrator
BioFire Diagnostics, Salt Lake City, Utah, United States, 84193
Position Summary:
The IS department at bioMerieux is looking for a highly collaborative individual who values working for a company that cares about its team members and our overall goal of improving world health. This position supports a full-time hybrid work model with every other Friday off. We are looking for energized team members who pride themselves in a job well done while positively impacting those around them. As a company, we pride ourselves on transparency and open two-way communication.
You will be part of a worldwide team that leads all aspects of the Microsoft 365 administration. This team provides follow-the-sun support to users worldwide, requiring excellent collaboration skills. This position focuses on day-to-day activities to maintain and support the platform's overall performance and participation in global projects that impact Microsoft 365.
Primary Responsibilities:
Perform all work in compliance with company policy and within the guidelines of the company's Quality System.
Ensure the day-to-day administration of the Microsoft 365 platform's infrastructure and maintain it in operational conditions.
Participate in weekly meetings with the global platform team to synchronize on-run operations.
Define and evolve strategy and Standard Operating Procedures (SOP) for M365 in accordance with group standards.
Assist local, regional, and global teams in configuring and supporting Microsoft Endpoint Configuration Management (Intune) and Microsoft Defender for Endpoint.
Support developing and documenting an Operations Manual for run support of the 365 platform.
Incident and Problem Management: provide expertise for complex incidents and problems, serve as an escalation point for L1 and L2, interface with Microsoft Support and various partners.
Participate in projects to evolve or implement new features of the Microsoft 365 platform.
Fulfill day-to-day operation issues, service requests, and project tasks related to the Microsoft 365 platform.
Respond to and resolve escalated system incidents, problems, or outages and accurately report and document solutions.
Perform problem root cause analysis.
Coordinate and manage changes following the change management process.
Produce detailed, accurate technical documentation.
Education, Skills, & Experience:
High school diploma/GED with 10 years of IT technical experience, including 3 years of experience administrating Office 365.
Microsoft 365 Certified Enterprise Administrator expert certification preferred.
Network+, Security+; ITIL V3 or ITIL V4 certifications; other relevant certifications preferred.
ServiceNow experience is a plus, or experience with another ticketing system.
Extensive knowledge and experience managing and supporting Office and Microsoft 365 applications:
Teams
OneDrive for Business
Office 365 Licensing
Yammer/Viva Engage
SharePoint
Office Online
Excel, Word, Outlook, and PowerPoint
Experience managing Microsoft Endpoint Configuration Management (Intune).
Familiarity with configuring Microsoft Teams audio-visual devices.
Experience with configuring and managing on-prem Active Directory, Azure Active Directory, and Azure AD connect.
Advanced knowledge of PowerShell cmdlet and scripting (development and optimization).
Knowledge and understanding of Group Policy.
Experience configuring and managing Microsoft Defender for O365 and Microsoft Defender for Endpoint.
Familiar with role management using IAM platform.
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The IS department at bioMerieux is looking for a highly collaborative individual who values working for a company that cares about its team members and our overall goal of improving world health. This position supports a full-time hybrid work model with every other Friday off. We are looking for energized team members who pride themselves in a job well done while positively impacting those around them. As a company, we pride ourselves on transparency and open two-way communication.
You will be part of a worldwide team that leads all aspects of the Microsoft 365 administration. This team provides follow-the-sun support to users worldwide, requiring excellent collaboration skills. This position focuses on day-to-day activities to maintain and support the platform's overall performance and participation in global projects that impact Microsoft 365.
Primary Responsibilities:
Perform all work in compliance with company policy and within the guidelines of the company's Quality System.
Ensure the day-to-day administration of the Microsoft 365 platform's infrastructure and maintain it in operational conditions.
Participate in weekly meetings with the global platform team to synchronize on-run operations.
Define and evolve strategy and Standard Operating Procedures (SOP) for M365 in accordance with group standards.
Assist local, regional, and global teams in configuring and supporting Microsoft Endpoint Configuration Management (Intune) and Microsoft Defender for Endpoint.
Support developing and documenting an Operations Manual for run support of the 365 platform.
Incident and Problem Management: provide expertise for complex incidents and problems, serve as an escalation point for L1 and L2, interface with Microsoft Support and various partners.
Participate in projects to evolve or implement new features of the Microsoft 365 platform.
Fulfill day-to-day operation issues, service requests, and project tasks related to the Microsoft 365 platform.
Respond to and resolve escalated system incidents, problems, or outages and accurately report and document solutions.
Perform problem root cause analysis.
Coordinate and manage changes following the change management process.
Produce detailed, accurate technical documentation.
Education, Skills, & Experience:
High school diploma/GED with 10 years of IT technical experience, including 3 years of experience administrating Office 365.
Microsoft 365 Certified Enterprise Administrator expert certification preferred.
Network+, Security+; ITIL V3 or ITIL V4 certifications; other relevant certifications preferred.
ServiceNow experience is a plus, or experience with another ticketing system.
Extensive knowledge and experience managing and supporting Office and Microsoft 365 applications:
Teams
OneDrive for Business
Office 365 Licensing
Yammer/Viva Engage
SharePoint
Office Online
Excel, Word, Outlook, and PowerPoint
Experience managing Microsoft Endpoint Configuration Management (Intune).
Familiarity with configuring Microsoft Teams audio-visual devices.
Experience with configuring and managing on-prem Active Directory, Azure Active Directory, and Azure AD connect.
Advanced knowledge of PowerShell cmdlet and scripting (development and optimization).
Knowledge and understanding of Group Policy.
Experience configuring and managing Microsoft Defender for O365 and Microsoft Defender for Endpoint.
Familiar with role management using IAM platform.
#LI-US
#J-18808-Ljbffr