A Place For Mom
Manager Collections
A Place For Mom, Overland Park, Kansas, United States, 66213
Job Description
Based in Overland Park, the Collections Team directly contributes to revenue collection and growth goals for the company by ensuring timely collection of B2B invoices. Credit & Collections Specialists manage and observe accounts and proactively contact B2B customers to inquire about payment, identify over payments, address client inquiries, and develop repayment plans.
As a manager you will develop objectives for the day and ensure efficient resource planning to maximize the productivity of the team, motivate the team to complete the objectives, monitor key metrics, and coach and mentor direct reports holding them accountable for performance.
This role requires a combination of analytical and strategic skills, commitment to delivering a seamless customer experience, and the ability to work cross functionally with other managers to maximize outcomes and drive success.
Who you are:
A proactive leader that thrives in a fast past environment. You are both process and data driven; you love to jump into the numbers, at the same time however, you are a people person and excellent communicator – both verbal and written – with strong follow up and organizational skills.
What you will do:
Manage, lead, and coach the team of Credit & Collection Specialists
Motivate the team and ensure goals and KPIs are met including financial forecasts & DSO.
Hire, train, and ramp up new hires and provide continuing education training.
Develop relationships with C-level executives at customer organizations.
Develop and maintain a positive work environment and culture.
Move quickly between tasks or carry out multiple duties and responsibilities at the same time.
Handle new and sometimes urgent tasks with brief notice.
Analyze pipeline reports to identify where performance levels are not met and provide direct coaching where needed to ensure KPIs are met.
Analyze processes to identify opportunities for efficiency improvements.
Manage the customer experience as it relates to relaying proper information to customers.
Work directly with other managers on the finance team to ensure expeditious payment.
Keep in excellent communication with Senior Director, Customer Billing & Payments, and prepare reports of weekly accomplishments and achievement of goals.
Qualifications:Qualifications
3-5 years of people management experience in customer service, call center, or collections role.
Strong interpersonal communication skills including the demonstrated ability to provide great customer service, train, lead, and grow a dedicated team of employees.
Ability to analyze processes to improve efficiencies and streamline processes.
Strong organizational and prioritization skills with the ability to set priorities, meet deadlines, and manage multiple priorities or projects at once in a fast-paced environment.
Detailed and meticulous record keeping skills.
Self-motivated, requiring minimal direct supervision.
Ability to research and resolve issues with strong attention to detail including utilization of creative problem-solving skills.
Ability to exercise sound discretion and make sound independent decisions, within general policy, procedural and legal guidelines.
Strong computer skills required, including Microsoft Excel and Google suites.
Bachelor’s degree required.
\ #LI-AR1
Compensation
Base Salary - $80,000
Bonus - $25,000 Variable Bonus
Benefits:
401(k) plus match
Dental insurance
Health insurance
Vision Insurance
Paid Time Off
Additional Information
A Place for Mom
uses E-Verify
to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit
www.dhs.gov/E-Verify
.
Qualifications
* 3-5 years of people management experience in customer service, call center, or collections role.* Strong interpersonal communication skills including the demonstrated ability to provide great customer service, train, lead, and grow a dedicated team of employees.* Ability to analyze processes to improve efficiencies and streamline processes.* Strong organizational and prioritization skills with the ability to set priorities, meet deadlines, and manage multiple priorities or projects at once in a fast-paced environment.* Detailed and meticulous record keeping skills.* Self-motivated, requiring minimal direct supervision.* Ability to research and resolve issues with strong attention to detail including utilization of creative problem-solving skills.* Ability to exercise sound discretion and make sound independent decisions, within general policy, procedural and legal guidelines.* Strong computer skills required, including Microsoft Excel and Google suites.* Bachelor’s degree required.
**\ #LI-AR1**
**Compensation**
* Base Salary - $80,000* Bonus - $25,000 Variable Bonus* Benefits:* 401(k) plus match* Dental insurance* Health insurance* Vision Insurance* Paid Time Off
Additional Information
A Place for Mom **uses E-Verify** to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit [**www.dhs.gov/E-Verify**](http://www.dhs.gov/E-Verify) **.**#J-18808-Ljbffr
Based in Overland Park, the Collections Team directly contributes to revenue collection and growth goals for the company by ensuring timely collection of B2B invoices. Credit & Collections Specialists manage and observe accounts and proactively contact B2B customers to inquire about payment, identify over payments, address client inquiries, and develop repayment plans.
As a manager you will develop objectives for the day and ensure efficient resource planning to maximize the productivity of the team, motivate the team to complete the objectives, monitor key metrics, and coach and mentor direct reports holding them accountable for performance.
This role requires a combination of analytical and strategic skills, commitment to delivering a seamless customer experience, and the ability to work cross functionally with other managers to maximize outcomes and drive success.
Who you are:
A proactive leader that thrives in a fast past environment. You are both process and data driven; you love to jump into the numbers, at the same time however, you are a people person and excellent communicator – both verbal and written – with strong follow up and organizational skills.
What you will do:
Manage, lead, and coach the team of Credit & Collection Specialists
Motivate the team and ensure goals and KPIs are met including financial forecasts & DSO.
Hire, train, and ramp up new hires and provide continuing education training.
Develop relationships with C-level executives at customer organizations.
Develop and maintain a positive work environment and culture.
Move quickly between tasks or carry out multiple duties and responsibilities at the same time.
Handle new and sometimes urgent tasks with brief notice.
Analyze pipeline reports to identify where performance levels are not met and provide direct coaching where needed to ensure KPIs are met.
Analyze processes to identify opportunities for efficiency improvements.
Manage the customer experience as it relates to relaying proper information to customers.
Work directly with other managers on the finance team to ensure expeditious payment.
Keep in excellent communication with Senior Director, Customer Billing & Payments, and prepare reports of weekly accomplishments and achievement of goals.
Qualifications:Qualifications
3-5 years of people management experience in customer service, call center, or collections role.
Strong interpersonal communication skills including the demonstrated ability to provide great customer service, train, lead, and grow a dedicated team of employees.
Ability to analyze processes to improve efficiencies and streamline processes.
Strong organizational and prioritization skills with the ability to set priorities, meet deadlines, and manage multiple priorities or projects at once in a fast-paced environment.
Detailed and meticulous record keeping skills.
Self-motivated, requiring minimal direct supervision.
Ability to research and resolve issues with strong attention to detail including utilization of creative problem-solving skills.
Ability to exercise sound discretion and make sound independent decisions, within general policy, procedural and legal guidelines.
Strong computer skills required, including Microsoft Excel and Google suites.
Bachelor’s degree required.
\ #LI-AR1
Compensation
Base Salary - $80,000
Bonus - $25,000 Variable Bonus
Benefits:
401(k) plus match
Dental insurance
Health insurance
Vision Insurance
Paid Time Off
Additional Information
A Place for Mom
uses E-Verify
to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit
www.dhs.gov/E-Verify
.
Qualifications
* 3-5 years of people management experience in customer service, call center, or collections role.* Strong interpersonal communication skills including the demonstrated ability to provide great customer service, train, lead, and grow a dedicated team of employees.* Ability to analyze processes to improve efficiencies and streamline processes.* Strong organizational and prioritization skills with the ability to set priorities, meet deadlines, and manage multiple priorities or projects at once in a fast-paced environment.* Detailed and meticulous record keeping skills.* Self-motivated, requiring minimal direct supervision.* Ability to research and resolve issues with strong attention to detail including utilization of creative problem-solving skills.* Ability to exercise sound discretion and make sound independent decisions, within general policy, procedural and legal guidelines.* Strong computer skills required, including Microsoft Excel and Google suites.* Bachelor’s degree required.
**\ #LI-AR1**
**Compensation**
* Base Salary - $80,000* Bonus - $25,000 Variable Bonus* Benefits:* 401(k) plus match* Dental insurance* Health insurance* Vision Insurance* Paid Time Off
Additional Information
A Place for Mom **uses E-Verify** to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit [**www.dhs.gov/E-Verify**](http://www.dhs.gov/E-Verify) **.**#J-18808-Ljbffr