CNO Financial Group
Dir, ITSM & Availability Management
CNO Financial Group, Carmel, Indiana, United States, 46033
REMOTE
Salary Range : $136,600 - $204,800 AnnualJob DetailsThe stated pay range is based on a national average location. Actual salary is determined by factors including relevant work experience, skills, and location. This position is bonus-eligible.CNO Financial Group’s
IT Team
is hiring a
Dir, ITSM & Availability Management
who will have overall accountability for the availability of technology systems, with a primary focus on incident management and driving technical teams to recover services during periods of service disruption to key applications and technology platforms. This role requires exceptional communication skills, a strong ability to influence outside their direct span of control across the technology organization, and an in-depth understanding of how capabilities and technology interrelate across the enterprise. This position is a strategic thinker role with strong leadership skills and a deep understanding of ITIL best practices.As
a
Dir, ITSM & Availability Management ,
your responsibilities will include:Overall accountability for the availability of technology systems, leading problem, event, and incident management for the enterpriseOverall accountability for technology systems disaster recovery planning, testing, and continuous improvement, ensuring the organization is prepared for successful recovery of a significant eventOverall accountability for the change management process and associated activities, ensuring proper testing and risk managementServing as the Product Owner for the IT Service Management and Operations platform (ServiceNow), IT observability framework, and associated processes; creating roadmaps and prioritizing the backlog reflecting enterprise-wide priorities; providing execution leadership to ensure successful delivery of roadmapInfluencing technology currency roadmaps to reduce risk and drive increased systems availability; leveraging data-driven decision-making and trend analysisIndirect leadership of management, technicians, and contractors during events, incidents, root cause analysis & corrective action plan creation and disaster recovery/business continuity activities across the enterprise, including applications, infrastructure, data, and cyber security organizations.Direct leadership of 5-10 onshore/offshore contractors under a managed services agreementThe Dir, ITSM & Availability Management position
is well-suited for you if you:Have strong knowledge of ITSM, ITIL, and related tooling; ServiceNow preferredAre able to influence and lead cross-functional teams in high-pressure situations with a sense of urgencyAre a strong communicator with the ability to communicate with a diverse audience ranging from developers to technology executives in a fast-paced environmentPossess expert technical acumen and analytical skills with the ability to aid teams with troubleshooting issues, challenge decisions, and identify trends driving proactive measuresHave strong analytical, data-processing, and problem-solving skills.Are proficient in process formulation and improvement.What you’ll need:A Bachelor’s degree in Computer Science, Computer Information Technology, or related computing major10 years of relevant work experience, with at least 5 years in a leadership role (contractors or FTE’s).ITIL CertificationWhat will set you apart:A Master’s degree in Computer Science, Computer Information Technology, or related computing majorExperience working in an environment leveraging global outsourcing preferredKnowledge of insurance practices a plusThe Company offers the following benefits for this position, subject to applicable eligibility requirements:Medical insuranceDental insuranceVision insurance401(k) retirement plan with company matchShort-term & long-term disability insurancePaid time off and corporate holidaysPaid parental leaveCompany-paid life insuranceCNO embraces flexibility and encourages you to work where you’re most productive. Associates who live within a 60-mile radius of a corporate office (Birmingham, Carmel, Chicago, Orlando, and Milwaukee) have access to come into that office.Associates who live outside of a 60-mile radius of a corporate office (Birmingham, Carmel, Chicago, Orlando, and Milwaukee) may perform this role full-time work from home (WFH) from any US-based location, as long as you are willing to work central or eastern time zone hours.All associates may be asked to travel to varying corporate offices periodically. Work cannot be performed from outside of the United States.CNO provides life and health insurance, annuities, financial services, and workforce benefits solutions through our family of brands and supported by our associates and agents. Our customers work hard to save for the future, and we help protect their health, income, and retirement needs with 3.2 million policies and more than $35 billion in total assets. Our 3,400 associates, 8,600 exclusive agents, and independent partner agents guide individuals, families, and businesses through a lifetime of financial decisions.We are financially strong and well-positioned for continued growth, and we are grounded in our core values of Diversity, Equity & Inclusion (DE&I); Integrity, Customer Focus, Excellence, and Teamwork. We have offices in more than 260 communities in the U.S., including our headquarters in Carmel, Indiana, and corporate offices in Birmingham, Chicago, Orlando, and Milwaukee.At CNO Financial Group, we’re always looking forward—to the security and stability we help create for our insurance brands’ customers, and the growth we create within our own company. We're looking for ambitious people who want to do more. We'll provide you with opportunities to grow your skills through challenging professional experiences.If you're looking for a culture that encourages development, helps you reach your potential, and rewards you for your contribution, then CNO Financial Group is right for you. For more information, visit CNOinc.com.We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.CompensationPay Range: $136,600.00 - $204,800.00 AnnualReqID : JR168618Job Type : Full time
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Salary Range : $136,600 - $204,800 AnnualJob DetailsThe stated pay range is based on a national average location. Actual salary is determined by factors including relevant work experience, skills, and location. This position is bonus-eligible.CNO Financial Group’s
IT Team
is hiring a
Dir, ITSM & Availability Management
who will have overall accountability for the availability of technology systems, with a primary focus on incident management and driving technical teams to recover services during periods of service disruption to key applications and technology platforms. This role requires exceptional communication skills, a strong ability to influence outside their direct span of control across the technology organization, and an in-depth understanding of how capabilities and technology interrelate across the enterprise. This position is a strategic thinker role with strong leadership skills and a deep understanding of ITIL best practices.As
a
Dir, ITSM & Availability Management ,
your responsibilities will include:Overall accountability for the availability of technology systems, leading problem, event, and incident management for the enterpriseOverall accountability for technology systems disaster recovery planning, testing, and continuous improvement, ensuring the organization is prepared for successful recovery of a significant eventOverall accountability for the change management process and associated activities, ensuring proper testing and risk managementServing as the Product Owner for the IT Service Management and Operations platform (ServiceNow), IT observability framework, and associated processes; creating roadmaps and prioritizing the backlog reflecting enterprise-wide priorities; providing execution leadership to ensure successful delivery of roadmapInfluencing technology currency roadmaps to reduce risk and drive increased systems availability; leveraging data-driven decision-making and trend analysisIndirect leadership of management, technicians, and contractors during events, incidents, root cause analysis & corrective action plan creation and disaster recovery/business continuity activities across the enterprise, including applications, infrastructure, data, and cyber security organizations.Direct leadership of 5-10 onshore/offshore contractors under a managed services agreementThe Dir, ITSM & Availability Management position
is well-suited for you if you:Have strong knowledge of ITSM, ITIL, and related tooling; ServiceNow preferredAre able to influence and lead cross-functional teams in high-pressure situations with a sense of urgencyAre a strong communicator with the ability to communicate with a diverse audience ranging from developers to technology executives in a fast-paced environmentPossess expert technical acumen and analytical skills with the ability to aid teams with troubleshooting issues, challenge decisions, and identify trends driving proactive measuresHave strong analytical, data-processing, and problem-solving skills.Are proficient in process formulation and improvement.What you’ll need:A Bachelor’s degree in Computer Science, Computer Information Technology, or related computing major10 years of relevant work experience, with at least 5 years in a leadership role (contractors or FTE’s).ITIL CertificationWhat will set you apart:A Master’s degree in Computer Science, Computer Information Technology, or related computing majorExperience working in an environment leveraging global outsourcing preferredKnowledge of insurance practices a plusThe Company offers the following benefits for this position, subject to applicable eligibility requirements:Medical insuranceDental insuranceVision insurance401(k) retirement plan with company matchShort-term & long-term disability insurancePaid time off and corporate holidaysPaid parental leaveCompany-paid life insuranceCNO embraces flexibility and encourages you to work where you’re most productive. Associates who live within a 60-mile radius of a corporate office (Birmingham, Carmel, Chicago, Orlando, and Milwaukee) have access to come into that office.Associates who live outside of a 60-mile radius of a corporate office (Birmingham, Carmel, Chicago, Orlando, and Milwaukee) may perform this role full-time work from home (WFH) from any US-based location, as long as you are willing to work central or eastern time zone hours.All associates may be asked to travel to varying corporate offices periodically. Work cannot be performed from outside of the United States.CNO provides life and health insurance, annuities, financial services, and workforce benefits solutions through our family of brands and supported by our associates and agents. Our customers work hard to save for the future, and we help protect their health, income, and retirement needs with 3.2 million policies and more than $35 billion in total assets. Our 3,400 associates, 8,600 exclusive agents, and independent partner agents guide individuals, families, and businesses through a lifetime of financial decisions.We are financially strong and well-positioned for continued growth, and we are grounded in our core values of Diversity, Equity & Inclusion (DE&I); Integrity, Customer Focus, Excellence, and Teamwork. We have offices in more than 260 communities in the U.S., including our headquarters in Carmel, Indiana, and corporate offices in Birmingham, Chicago, Orlando, and Milwaukee.At CNO Financial Group, we’re always looking forward—to the security and stability we help create for our insurance brands’ customers, and the growth we create within our own company. We're looking for ambitious people who want to do more. We'll provide you with opportunities to grow your skills through challenging professional experiences.If you're looking for a culture that encourages development, helps you reach your potential, and rewards you for your contribution, then CNO Financial Group is right for you. For more information, visit CNOinc.com.We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.CompensationPay Range: $136,600.00 - $204,800.00 AnnualReqID : JR168618Job Type : Full time
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