Northwestern University
Technical Support Spec Sr - FSMIT
Northwestern University, Chicago, Illinois, United States, 60290
Department:
MED-Central ITSalary/Grade:
ITS/77
Job Summary:This specific role is within the Feinberg IT centralized IT team. The central IT team provides resources and support to the Feinberg School of Medicine.Specific Responsibilities:Strategic Planning:Recommends, plans, and implements workplace endpoint technology initiatives.Analyzes user's infrastructures and recommends or coordinates remedial changes as necessary.Administration:Authors Scopes of Work for medium to large sized projects.Manages and coordinates projects collaboratively with internal/external clients utilizing the IT unit's systems to meet specific client goals.Creates project plans, testing, implementation, and evaluation of system.Mentors, trains and develops junior staff.Coordinates training of users.Development:Coordinates projects partnering with users to deliver optimum service in regard to installation and maintenance of workplace endpoint technology.Performance:Provides an advanced level of troubleshooting support in response to complex problems, questions and inquiries that have been escalated by junior staff.Supervises:Provides work direction and/or supervises staff such as team members, subordinates, contractors, vendors, students, etc.Recommends staff hires/terminations.Coaches and mentors staff.Manages projects ensuring timelines and deliverables are met and meet expectations.Miscellaneous:Performs other duties as assigned.Minimum Qualifications:Successful completion of a full 2-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience.3 years' experience in consulting, project management, training, technical support, or user service, in an information technology environment or other relevant experience required.Work history demonstrating increasing levels of responsibility and leadership.Experience as both an end-user and administrator in service areas such as user support, desktop support, help desk management, and documentation or other relevant experience required.Infrastructure (extends across applications):Adobe Creative Cloud SuiteBox Collaborative Storageidentity management/provisioninginformation securityLinux Operating SystemMac OS X Operating SystemMicrosoft ExchangeMicrosoft LyncMicrosoft Office (Word, Excel, Powerpoint, Access, Outlook)Microsoft SharePointServer hardwareStorage hardwareWindows Operating SystemCompliance:FERPAFISMAHIPAAHITECHAnalytical:critical thinkingDebuggingdecision makingjudgmentproblem solvingread & interpret technical drawingsTroubleshootinguse-case analysisProject:collaboration and teamworkfacilitate collaborationfunctional documentationorganizational skillsplanningMinimum Competencies: (Skills, knowledge, and abilities.)Strong technical aptitude, experience working with computersAbility to troubleshoot desktop/laptop computer hardware/softwareAbility to work independently and with a team, demonstrate initiative, prioritize assignments, meet deadlines and problem solve on an ongoing basisMust be able to provide a high-level of customer service/supportPreferred Qualifications:Bachelor's degreeKnowledge of Apple Mac and Windows operating systemsTarget hiring range for this position will be between $65,124-$91,581 per year. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data.Benefits:At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more!Work-Life and Wellness:Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles.Professional Growth & Development:Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home.
#J-18808-Ljbffr
MED-Central ITSalary/Grade:
ITS/77
Job Summary:This specific role is within the Feinberg IT centralized IT team. The central IT team provides resources and support to the Feinberg School of Medicine.Specific Responsibilities:Strategic Planning:Recommends, plans, and implements workplace endpoint technology initiatives.Analyzes user's infrastructures and recommends or coordinates remedial changes as necessary.Administration:Authors Scopes of Work for medium to large sized projects.Manages and coordinates projects collaboratively with internal/external clients utilizing the IT unit's systems to meet specific client goals.Creates project plans, testing, implementation, and evaluation of system.Mentors, trains and develops junior staff.Coordinates training of users.Development:Coordinates projects partnering with users to deliver optimum service in regard to installation and maintenance of workplace endpoint technology.Performance:Provides an advanced level of troubleshooting support in response to complex problems, questions and inquiries that have been escalated by junior staff.Supervises:Provides work direction and/or supervises staff such as team members, subordinates, contractors, vendors, students, etc.Recommends staff hires/terminations.Coaches and mentors staff.Manages projects ensuring timelines and deliverables are met and meet expectations.Miscellaneous:Performs other duties as assigned.Minimum Qualifications:Successful completion of a full 2-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience.3 years' experience in consulting, project management, training, technical support, or user service, in an information technology environment or other relevant experience required.Work history demonstrating increasing levels of responsibility and leadership.Experience as both an end-user and administrator in service areas such as user support, desktop support, help desk management, and documentation or other relevant experience required.Infrastructure (extends across applications):Adobe Creative Cloud SuiteBox Collaborative Storageidentity management/provisioninginformation securityLinux Operating SystemMac OS X Operating SystemMicrosoft ExchangeMicrosoft LyncMicrosoft Office (Word, Excel, Powerpoint, Access, Outlook)Microsoft SharePointServer hardwareStorage hardwareWindows Operating SystemCompliance:FERPAFISMAHIPAAHITECHAnalytical:critical thinkingDebuggingdecision makingjudgmentproblem solvingread & interpret technical drawingsTroubleshootinguse-case analysisProject:collaboration and teamworkfacilitate collaborationfunctional documentationorganizational skillsplanningMinimum Competencies: (Skills, knowledge, and abilities.)Strong technical aptitude, experience working with computersAbility to troubleshoot desktop/laptop computer hardware/softwareAbility to work independently and with a team, demonstrate initiative, prioritize assignments, meet deadlines and problem solve on an ongoing basisMust be able to provide a high-level of customer service/supportPreferred Qualifications:Bachelor's degreeKnowledge of Apple Mac and Windows operating systemsTarget hiring range for this position will be between $65,124-$91,581 per year. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data.Benefits:At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more!Work-Life and Wellness:Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles.Professional Growth & Development:Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home.
#J-18808-Ljbffr