SageSure
Senior Manager - Litigation/Liability Property Claims
SageSure, Houston, Texas, United States, 77246
Overview:If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we’re hiring. SageSure, a leader in catastrophe-exposed property insurance, is seeking a
Senior Manager, Property Claims - Complex . A qualified candidate must possess extensive experience in navigating challenging litigation and complex claim situations, leading high-performing teams, and driving strategic initiatives to achieve business goals. The ideal candidate will have a proven track record of creating, developing, and leading highly successful teams through significant periods of change and growth. As SageSure’s Claims team continues to expand, you’ll play a pivotal role in ensuring the Complex Claims Unit scales with excellence, builds a sustainable business model for the future, and maintains the highest standards of quality and operational integrity.What you’d be doing:Provide leadership and strategic oversight of the Complex Claims Unit handling an inventory of high-severity liability losses and files with potential or active litigation.Promote customer service excellence by building empathy and passion for the customer experience that meets or exceeds customer expectations at an organizational level.Responsible for performance management, administration, training, development, and coaching of multiple teams within the unit, ensuring alignment with broader company goals.Analyze complex trends and take strategic action to avoid recurrence, appropriately escalating significant issues to executive leadership when needed.Promote a culture committed to identifying process efficiencies to continuously improve how work is completed across the claims unit.Ensure claims within the unit meet or exceed quality and regulatory requirements while maintaining the highest standards of integrity and operational excellence.Effectively participate with senior management in employee recruitment and staffing decisions to ensure the claims unit is adequately resourced.We’re looking for someone who has:Bachelor’s degree in a relevant field.12+ years of property claims experience.7+ years of large loss property claims experience.7+ years of property liability claims experience.5+ years of litigation claims handling experience.5+ years of property claims leadership experience.Experience fostering and managing key vendor partnerships at a strategic level.Proven ability to effectively communicate complex technical and business items clearly and succinctly, both written and verbally.Proven ability to work effectively across technical and business-oriented stakeholders.Proven ability to lead department-wide initiatives with limited oversight.Highly preferred candidates also have:Master’s degree in a related field.15+ years of property claims experience.10+ years of large loss property claims experience.10+ years of property liability claims experience.7+ years of litigation claims handling experience.7+ years of property claims leadership experience.Insurance-related designations/certifications.Experience as a claims process designer or owner at a strategic level.About the Claims team at SageSure:On SageSure’s Claims team, you’ll be doing more than investigating and resolving losses. From the ground up, you’ll be pioneering a best-in-class claims handling approach that leverages transformative technology to support our customers, agents, and employees. As a part of this customer-focused, process-oriented team you will be the face of SageSure, helping our policyholders through some of their most trying times. Whether you hold a formal leadership role or are a key team player, you’ll coach, mentor and engage with those around you in ways that bring out the best in people and effect change.You can easily distill complex processes in ways those outside the industry can understand and know the importance of aligning communication tools to customer preferences. You thrive on setting and exceeding expectations, and know building relationships, not completing transactions, is the heart of the insurance business.About SageSure:As a Best Places to Work in Insurance Recipient for four years in a row (2020-2023), SageSure, one of the largest residential property insurance managing general underwriter (MGU) in the United States, is pioneering ways people protect their American Dream. A leader in catastrophe-exposed property insurance, SageSure was founded in 2009 to deliver reliable products, exceptional customer experiences, and strong underwriting results in challenging insurance markets. SageSure currently operates in 14 states and provides home, flood, and commercial coverage on behalf of its highly rated carrier partners.We have more than 600 employees working remotely or hybrid in one of our eight offices—Jersey City, NJ; Mountain View, CA; Chicago, IL; Tallahassee, FL; Cincinnati, OH; Houston, TX; Mt. Laurel, NJ; and Cheshire, CT—who are tackling the industry’s toughest challenges.We provide generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more.SageSure is a proud Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We recognize that our differences make us strong, and we actively seek out diverse candidates through partnerships with organizations, institutions and communities that represent various backgrounds. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin, striving to create a culture where all individuals feel valued, respected, and empowered to bring their authentic selves to work.Our nimble, highly responsive culture nurtures critical thinkers who run toward problems and engineer solutions. We relentlessly pursue better outcomes by investing in the technology, talent, and tools that position us to succeed in demanding markets. Come join our team! Visit
sagesure.com/careers
to find a position for you.
#J-18808-Ljbffr
Senior Manager, Property Claims - Complex . A qualified candidate must possess extensive experience in navigating challenging litigation and complex claim situations, leading high-performing teams, and driving strategic initiatives to achieve business goals. The ideal candidate will have a proven track record of creating, developing, and leading highly successful teams through significant periods of change and growth. As SageSure’s Claims team continues to expand, you’ll play a pivotal role in ensuring the Complex Claims Unit scales with excellence, builds a sustainable business model for the future, and maintains the highest standards of quality and operational integrity.What you’d be doing:Provide leadership and strategic oversight of the Complex Claims Unit handling an inventory of high-severity liability losses and files with potential or active litigation.Promote customer service excellence by building empathy and passion for the customer experience that meets or exceeds customer expectations at an organizational level.Responsible for performance management, administration, training, development, and coaching of multiple teams within the unit, ensuring alignment with broader company goals.Analyze complex trends and take strategic action to avoid recurrence, appropriately escalating significant issues to executive leadership when needed.Promote a culture committed to identifying process efficiencies to continuously improve how work is completed across the claims unit.Ensure claims within the unit meet or exceed quality and regulatory requirements while maintaining the highest standards of integrity and operational excellence.Effectively participate with senior management in employee recruitment and staffing decisions to ensure the claims unit is adequately resourced.We’re looking for someone who has:Bachelor’s degree in a relevant field.12+ years of property claims experience.7+ years of large loss property claims experience.7+ years of property liability claims experience.5+ years of litigation claims handling experience.5+ years of property claims leadership experience.Experience fostering and managing key vendor partnerships at a strategic level.Proven ability to effectively communicate complex technical and business items clearly and succinctly, both written and verbally.Proven ability to work effectively across technical and business-oriented stakeholders.Proven ability to lead department-wide initiatives with limited oversight.Highly preferred candidates also have:Master’s degree in a related field.15+ years of property claims experience.10+ years of large loss property claims experience.10+ years of property liability claims experience.7+ years of litigation claims handling experience.7+ years of property claims leadership experience.Insurance-related designations/certifications.Experience as a claims process designer or owner at a strategic level.About the Claims team at SageSure:On SageSure’s Claims team, you’ll be doing more than investigating and resolving losses. From the ground up, you’ll be pioneering a best-in-class claims handling approach that leverages transformative technology to support our customers, agents, and employees. As a part of this customer-focused, process-oriented team you will be the face of SageSure, helping our policyholders through some of their most trying times. Whether you hold a formal leadership role or are a key team player, you’ll coach, mentor and engage with those around you in ways that bring out the best in people and effect change.You can easily distill complex processes in ways those outside the industry can understand and know the importance of aligning communication tools to customer preferences. You thrive on setting and exceeding expectations, and know building relationships, not completing transactions, is the heart of the insurance business.About SageSure:As a Best Places to Work in Insurance Recipient for four years in a row (2020-2023), SageSure, one of the largest residential property insurance managing general underwriter (MGU) in the United States, is pioneering ways people protect their American Dream. A leader in catastrophe-exposed property insurance, SageSure was founded in 2009 to deliver reliable products, exceptional customer experiences, and strong underwriting results in challenging insurance markets. SageSure currently operates in 14 states and provides home, flood, and commercial coverage on behalf of its highly rated carrier partners.We have more than 600 employees working remotely or hybrid in one of our eight offices—Jersey City, NJ; Mountain View, CA; Chicago, IL; Tallahassee, FL; Cincinnati, OH; Houston, TX; Mt. Laurel, NJ; and Cheshire, CT—who are tackling the industry’s toughest challenges.We provide generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more.SageSure is a proud Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We recognize that our differences make us strong, and we actively seek out diverse candidates through partnerships with organizations, institutions and communities that represent various backgrounds. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin, striving to create a culture where all individuals feel valued, respected, and empowered to bring their authentic selves to work.Our nimble, highly responsive culture nurtures critical thinkers who run toward problems and engineer solutions. We relentlessly pursue better outcomes by investing in the technology, talent, and tools that position us to succeed in demanding markets. Come join our team! Visit
sagesure.com/careers
to find a position for you.
#J-18808-Ljbffr