City of Sunnyvale
Information Technology Manager - PMO
City of Sunnyvale, Sunnyvale, California, United States, 94087
INFORMATION TECHNOLOGY MANAGER
Project Management Office DivisionRegular Full-Time Employment Opportunity
The final filing date is Monday, October 7, 2024, at 5:00 pm or after receiving 100 qualified and completed applications, whichever is first.The City of Sunnyvale is seeking a driven, tech-savvy, service-oriented, visionary leader to elevate and manage the Information Technology Department’s Project Management Office (PMO) Division while being hands-on in driving successful execution of projects. This Division focuses on project delivery, portfolio and project management, strategic alignment, business process redesign, Request for Proposals (RFPs), requirements definition, and analysis. The ideal candidate will have a proven track record of program management, implementing effective governance to improve internal efficiencies and resource management. They have a strong passion for customer service, process improvement, execution of strategic initiatives and operational enhancements. As an Information Technology Manager, you will be joining a highly service-oriented team of technical professionals and leadership team who are passionate about our customers, community, and technical solutions.
Benefits:
City contributes 4% of the 7% employee contribution to California Public Employees' Retirement System (CalPERS) for classic membersCity contributes 2% of an employee's gross pay to a deferred compensation planCity provides fully employer-paid medical, dental, and vision benefits.California Public Employees' Retirement System (CalPERS) Pension11 paid Holidays, plus 30 hours* of Floating Holidays and 60 hours* of Management Leave (*Prorated based on date of hire)Paid Time Off (PTO) accrualsRetiree medical benefitThe City does not participate in Social SecurityPotential hybrid schedule after probationary periodOnsite gymThe ideal candidate will have:
Experience implementing or establishing a Project Management Office (PMO) or set of project management standards across an organization.Experience with PMI-based Project Management, Portfolio Management and Program Management Methodologies; PMP, PgMP and/or PfMP certified a plus.The ability to build consensus and help other departments uphold the standards and priorities of the PMO.Work experience with implementing major, complex systems or business process changes.Work experience coaching and mentoring staff and establishing staff performance goals and improvement plans.Work with various levels of customers to provide guidance on defining requirements and establishing project scope.Experience utilizing Project Portfolio Management (PPM) tools to provide oversight and management of all IT projects across an organization.Knowledge and experience with change management and how to help clients and support teams transition from projects to operations.Knowledge of LEAN Business Process Re-Engineering, Kaizen or SixSigma principlesExperience with establishing performance-based metrics and KPIs.
DEFINITION:Under administrative direction of the Chief Information Officer (CIO) / Director of Information Technology, plans, organizes, directs, and coordinates the activities of a major operational division or function of the Information Technology (IT) Department, and performs related work as required.
ESSENTIAL JOB FUNCTIONS:(May include but are not limited to the following):
Manages one or more of the functions of the Information Technology Department...Evaluates divisional work programs and activities...Serves as a resource to City staff regarding informational technology policies...Participates in assessment of hardware and software needs and acquisition...Develops and prepares reports and correspondence for technical and departmental staff...Assists with department budget preparation...Participates in the development, implementation and maintenance of division goals...Plans, assigns, coordinates, directs and evaluates the work of assigned division staff...Maintains expertise in City standard hardware and software products...Represents the Information Technology Department in interdepartmental, interagency and public meetings...Actively participates in and continuously focuses on the reassessment and improvement of current City business and information technology needs and processes...Directs technology projects using industry best practices and Project Management principles...Establish and maintain relationships with third parties/vendors...Adhere to change management standards and operations...Successfully manage the relationship with the client and all stakeholders...Manages performance measures and key performance indicators (KPIs) applicable to their division...May act as the Chief Information Officer / Director of Information Technology in his/her absence, as assigned.
WORKING CONDITIONSPosition requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard. Additionally, the position requires near and far vision in reading written reports and work related documents. Acute hearing is required when providing phone and personal customer service. The need to lift, drag and push files, paper and documents weighing up to 25 pounds also is required.
Education and ExperienceThe minimum qualifications for education and experience can be met in the following ways:
A Bachelor’s degree or four years of full-time post-secondary education...An Associate’s degree or have completed 60 semester or 90 quarter units...A Technology Certificate from an accredited college or trade school...At least ONE of Project Management Professional (PMP), Program Management Professional (PgMP), etc...
Knowledge, Skills and AbilitiesWorking knowledge of:
Principles and practices of current information technology...Principles of Information Technology security...Principles and practices of current business systems...Principles, practices and techniques of program and systems analysis...Principles, practices and techniques of leadership and supervision...Principles, practices and techniques of customer support management...Portfolio management, project planning, and management techniques...Change management principles and practices...Management principles and practices...Research methods and statistical analysis...Methods and techniques of record keeping...Applicable federal, state and local laws...Advanced working knowledge of the job functions related to the assigned division.
Ability to:
Coordinate and effectively manage all aspects of a multifunctional division...Exercise initiative, ingenuity and sound judgment...Understand and interpret concepts, goals, principles...Research and analyze complex information technology issues...Advise City departments and divisions...Learn more complex principles, practices...Develop and implement revisions to standard operating procedures...Read, interpret, analyze and record data accurately...Prepare clear and concise administrative and technical reports...Explain and implement applicable policies...Plan, coordinate, schedule, direct and evaluate the work...Manage contracts and third party / vendor relationships...Establish and maintain cooperative working relationships...Communicate clearly and concisely...Ensure that the City's philosophy of customer service...Simplify complex computer systems and business processes...Observe safety principles and work in a safe manner...Perform related duties, as required.
License/CertificatePossession and continued maintenance of a valid Class C California driver's license and a safe driving record, or the ability to provide alternate transportation which is approved by the appointing authority.
DESIRABLE QUALIFICATIONSWork experience in the private and public sector.Work experience in the development and administration of enterprise architectures.Work experience with the support of Cloud-based and vendor-hosted software applications...Knowledge of major IT systems such as Enterprise Resource Planning (ERP)...Work experience in IT security, data storage...Master’s in Public Administration (MPA).Project Management Institute Project Management Professional (PMP) certification.Information Technology Infrastructure Library (ITIL) certification.APPLICATION PROCESSIf you are interested in this opportunity, please submit a City of Sunnyvale employment application and responses to the supplemental questions to the Department of Human Resources no later than
5:00 pm on Monday, October 7, 2024, or after receiving 100 qualified and completed applications, whichever is first.EXAM PROCESS
Applications will be competitively screened based on the minimum qualifications of this position.
Based upon a review of the application materials, the most qualified candidates will be invited to participate in the oral examination process...SELECTION PROCESSThose candidates that receive a passing score on the examination...The City of Sunnyvale is an Equal Opportunity Employer...#J-18808-Ljbffr
Project Management Office DivisionRegular Full-Time Employment Opportunity
The final filing date is Monday, October 7, 2024, at 5:00 pm or after receiving 100 qualified and completed applications, whichever is first.The City of Sunnyvale is seeking a driven, tech-savvy, service-oriented, visionary leader to elevate and manage the Information Technology Department’s Project Management Office (PMO) Division while being hands-on in driving successful execution of projects. This Division focuses on project delivery, portfolio and project management, strategic alignment, business process redesign, Request for Proposals (RFPs), requirements definition, and analysis. The ideal candidate will have a proven track record of program management, implementing effective governance to improve internal efficiencies and resource management. They have a strong passion for customer service, process improvement, execution of strategic initiatives and operational enhancements. As an Information Technology Manager, you will be joining a highly service-oriented team of technical professionals and leadership team who are passionate about our customers, community, and technical solutions.
Benefits:
City contributes 4% of the 7% employee contribution to California Public Employees' Retirement System (CalPERS) for classic membersCity contributes 2% of an employee's gross pay to a deferred compensation planCity provides fully employer-paid medical, dental, and vision benefits.California Public Employees' Retirement System (CalPERS) Pension11 paid Holidays, plus 30 hours* of Floating Holidays and 60 hours* of Management Leave (*Prorated based on date of hire)Paid Time Off (PTO) accrualsRetiree medical benefitThe City does not participate in Social SecurityPotential hybrid schedule after probationary periodOnsite gymThe ideal candidate will have:
Experience implementing or establishing a Project Management Office (PMO) or set of project management standards across an organization.Experience with PMI-based Project Management, Portfolio Management and Program Management Methodologies; PMP, PgMP and/or PfMP certified a plus.The ability to build consensus and help other departments uphold the standards and priorities of the PMO.Work experience with implementing major, complex systems or business process changes.Work experience coaching and mentoring staff and establishing staff performance goals and improvement plans.Work with various levels of customers to provide guidance on defining requirements and establishing project scope.Experience utilizing Project Portfolio Management (PPM) tools to provide oversight and management of all IT projects across an organization.Knowledge and experience with change management and how to help clients and support teams transition from projects to operations.Knowledge of LEAN Business Process Re-Engineering, Kaizen or SixSigma principlesExperience with establishing performance-based metrics and KPIs.
DEFINITION:Under administrative direction of the Chief Information Officer (CIO) / Director of Information Technology, plans, organizes, directs, and coordinates the activities of a major operational division or function of the Information Technology (IT) Department, and performs related work as required.
ESSENTIAL JOB FUNCTIONS:(May include but are not limited to the following):
Manages one or more of the functions of the Information Technology Department...Evaluates divisional work programs and activities...Serves as a resource to City staff regarding informational technology policies...Participates in assessment of hardware and software needs and acquisition...Develops and prepares reports and correspondence for technical and departmental staff...Assists with department budget preparation...Participates in the development, implementation and maintenance of division goals...Plans, assigns, coordinates, directs and evaluates the work of assigned division staff...Maintains expertise in City standard hardware and software products...Represents the Information Technology Department in interdepartmental, interagency and public meetings...Actively participates in and continuously focuses on the reassessment and improvement of current City business and information technology needs and processes...Directs technology projects using industry best practices and Project Management principles...Establish and maintain relationships with third parties/vendors...Adhere to change management standards and operations...Successfully manage the relationship with the client and all stakeholders...Manages performance measures and key performance indicators (KPIs) applicable to their division...May act as the Chief Information Officer / Director of Information Technology in his/her absence, as assigned.
WORKING CONDITIONSPosition requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard. Additionally, the position requires near and far vision in reading written reports and work related documents. Acute hearing is required when providing phone and personal customer service. The need to lift, drag and push files, paper and documents weighing up to 25 pounds also is required.
Education and ExperienceThe minimum qualifications for education and experience can be met in the following ways:
A Bachelor’s degree or four years of full-time post-secondary education...An Associate’s degree or have completed 60 semester or 90 quarter units...A Technology Certificate from an accredited college or trade school...At least ONE of Project Management Professional (PMP), Program Management Professional (PgMP), etc...
Knowledge, Skills and AbilitiesWorking knowledge of:
Principles and practices of current information technology...Principles of Information Technology security...Principles and practices of current business systems...Principles, practices and techniques of program and systems analysis...Principles, practices and techniques of leadership and supervision...Principles, practices and techniques of customer support management...Portfolio management, project planning, and management techniques...Change management principles and practices...Management principles and practices...Research methods and statistical analysis...Methods and techniques of record keeping...Applicable federal, state and local laws...Advanced working knowledge of the job functions related to the assigned division.
Ability to:
Coordinate and effectively manage all aspects of a multifunctional division...Exercise initiative, ingenuity and sound judgment...Understand and interpret concepts, goals, principles...Research and analyze complex information technology issues...Advise City departments and divisions...Learn more complex principles, practices...Develop and implement revisions to standard operating procedures...Read, interpret, analyze and record data accurately...Prepare clear and concise administrative and technical reports...Explain and implement applicable policies...Plan, coordinate, schedule, direct and evaluate the work...Manage contracts and third party / vendor relationships...Establish and maintain cooperative working relationships...Communicate clearly and concisely...Ensure that the City's philosophy of customer service...Simplify complex computer systems and business processes...Observe safety principles and work in a safe manner...Perform related duties, as required.
License/CertificatePossession and continued maintenance of a valid Class C California driver's license and a safe driving record, or the ability to provide alternate transportation which is approved by the appointing authority.
DESIRABLE QUALIFICATIONSWork experience in the private and public sector.Work experience in the development and administration of enterprise architectures.Work experience with the support of Cloud-based and vendor-hosted software applications...Knowledge of major IT systems such as Enterprise Resource Planning (ERP)...Work experience in IT security, data storage...Master’s in Public Administration (MPA).Project Management Institute Project Management Professional (PMP) certification.Information Technology Infrastructure Library (ITIL) certification.APPLICATION PROCESSIf you are interested in this opportunity, please submit a City of Sunnyvale employment application and responses to the supplemental questions to the Department of Human Resources no later than
5:00 pm on Monday, October 7, 2024, or after receiving 100 qualified and completed applications, whichever is first.EXAM PROCESS
Applications will be competitively screened based on the minimum qualifications of this position.
Based upon a review of the application materials, the most qualified candidates will be invited to participate in the oral examination process...SELECTION PROCESSThose candidates that receive a passing score on the examination...The City of Sunnyvale is an Equal Opportunity Employer...#J-18808-Ljbffr