Ubeo, Llc
Laserfiche/DocuWare – ECM Engineer
Ubeo, Llc, Charlotte, North Carolina, United States, 28245
UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Document Management Engineer to join our team in Charlotte, North Carolina.UBEO specializes in electronic document management software and integrations.The primary responsibilities of this position are as follows:Department:
Pro ITReports To:
IT Operations ManagerFLSA Status:
Full Time / SalaryLocation:
RemotePurposeThe ECM Engineer is responsible for the implementation, troubleshooting, and other post support of our ECM solutions. The ECM Support Engineer will remotely work with our customers, their IT staff, as well as decision makers.ResponsibilitiesLaserfiche and DocuWare Software installation, configuration, and troubleshooting; including workflows and formsAssisted engineers troubleshooting ECM issuesScanning and advanced capture configurationProvide Uncommonly GREAT customer serviceProvide Customer End User Training on Software SuiteUnderstanding and addressing the business requirements for prospective and current customer opportunities in supporting the solution selling sales cycleArchitect solutions with ECM software to digitize business processesScope of Work development and documentationAbility to work in a team and communicate effectivelyEscalate service or project issues that cannot be completed within agreed service levelsUtilize remote access solutions: VPN, RDPEnter all work as service or project tickets into our system – ConnectWise ManageIIS SupportSupervisionSupervisedContactsInternal: Exempt, Non-ExemptExternal: Current Customers, VendorsJob Related DimensionsInterpersonal skills: such as telephony skills, communication skills, active listening and customer-careExcellent communication skills, both Written and VerbalDiagnosis skills of technical issuesAbility to multi-task and adapt to changes quicklyService awareness of all organization’s key IT services for which support is being providedUnderstanding of support tools, techniques, and how technology is used to provide IT servicesTyping skills to ensure quick and accurate entry of service request detailsSelf-motivated with the ability to work in a fast-moving environmentAny Software Support/ImplementationConnectWise ManageQualifications5+ years’ ECM ExperienceProfessional IT Certifications, such as: Microsoft MCITP, MCSA, or MCSE, Net+Understanding of network protocols and traffic DHCP, DNS, SMTP, SNMP, TCP, UDP, HTTP, SSL, TLSUnderstanding of business processes such as: AP, AR, HR, Purchasing, etcKnowledge of CSS, Javascript, jquery, or C#Microsoft SQL Query/MaintenancePhysical Demands & Work EnvironmentAbility to sit at desk for prolonged periods of time.Ability to talk on the phone and work with various computer tools and applications.Ability to type and compose written communication in various forms.Must have a reliable form of transportation.Regular, reliable and predictable attendance is required.UBEO offers a competitive compensation package. UBEO also offers an excellent benefits package which is a significant part of our employee's total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. Our comprehensive benefits package includes:Choice of medical, dental and vision plans that provide our employees and their families with high-quality healthcare, including orthodontia for both adults and child(ren)Generous Company Paid Health Reimbursement Account Options to defray deductible expensesCompany paid life and accidental death and dismemberment insurance for you, your spouse and child(ren)Flexible Spending and Health Savings Account Options - Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent careVoluntary coverages at low group rates including Aflac Insurance - In the event of death or disability, you can help protect your family against the loss of income with various types of insurancePet Insurance, breathe easy knowing Nationwide has your pets coveredPre-paid legal coverage, access to experienced attorneys that can help you with any legal issue 24/7A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w/ Match upon eligibility and Free Financial CounselingGenerous vacation, holiday, and sick leave programs - as we believe that taking advantage of time away from work is essential for a well-balanced lifeUBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.
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Pro ITReports To:
IT Operations ManagerFLSA Status:
Full Time / SalaryLocation:
RemotePurposeThe ECM Engineer is responsible for the implementation, troubleshooting, and other post support of our ECM solutions. The ECM Support Engineer will remotely work with our customers, their IT staff, as well as decision makers.ResponsibilitiesLaserfiche and DocuWare Software installation, configuration, and troubleshooting; including workflows and formsAssisted engineers troubleshooting ECM issuesScanning and advanced capture configurationProvide Uncommonly GREAT customer serviceProvide Customer End User Training on Software SuiteUnderstanding and addressing the business requirements for prospective and current customer opportunities in supporting the solution selling sales cycleArchitect solutions with ECM software to digitize business processesScope of Work development and documentationAbility to work in a team and communicate effectivelyEscalate service or project issues that cannot be completed within agreed service levelsUtilize remote access solutions: VPN, RDPEnter all work as service or project tickets into our system – ConnectWise ManageIIS SupportSupervisionSupervisedContactsInternal: Exempt, Non-ExemptExternal: Current Customers, VendorsJob Related DimensionsInterpersonal skills: such as telephony skills, communication skills, active listening and customer-careExcellent communication skills, both Written and VerbalDiagnosis skills of technical issuesAbility to multi-task and adapt to changes quicklyService awareness of all organization’s key IT services for which support is being providedUnderstanding of support tools, techniques, and how technology is used to provide IT servicesTyping skills to ensure quick and accurate entry of service request detailsSelf-motivated with the ability to work in a fast-moving environmentAny Software Support/ImplementationConnectWise ManageQualifications5+ years’ ECM ExperienceProfessional IT Certifications, such as: Microsoft MCITP, MCSA, or MCSE, Net+Understanding of network protocols and traffic DHCP, DNS, SMTP, SNMP, TCP, UDP, HTTP, SSL, TLSUnderstanding of business processes such as: AP, AR, HR, Purchasing, etcKnowledge of CSS, Javascript, jquery, or C#Microsoft SQL Query/MaintenancePhysical Demands & Work EnvironmentAbility to sit at desk for prolonged periods of time.Ability to talk on the phone and work with various computer tools and applications.Ability to type and compose written communication in various forms.Must have a reliable form of transportation.Regular, reliable and predictable attendance is required.UBEO offers a competitive compensation package. UBEO also offers an excellent benefits package which is a significant part of our employee's total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. Our comprehensive benefits package includes:Choice of medical, dental and vision plans that provide our employees and their families with high-quality healthcare, including orthodontia for both adults and child(ren)Generous Company Paid Health Reimbursement Account Options to defray deductible expensesCompany paid life and accidental death and dismemberment insurance for you, your spouse and child(ren)Flexible Spending and Health Savings Account Options - Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent careVoluntary coverages at low group rates including Aflac Insurance - In the event of death or disability, you can help protect your family against the loss of income with various types of insurancePet Insurance, breathe easy knowing Nationwide has your pets coveredPre-paid legal coverage, access to experienced attorneys that can help you with any legal issue 24/7A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w/ Match upon eligibility and Free Financial CounselingGenerous vacation, holiday, and sick leave programs - as we believe that taking advantage of time away from work is essential for a well-balanced lifeUBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.
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