Senior Endpoint Systems Engineer

Paul Hastings is a leading international law firm that provides innovative legal solutions to many of the world's top financial institutions and Fortune Global 500 companies. With a strong presence throughout Asia, Europe, Latin America, and the U.S., we have the global reach and extensive capabilities to provide personalized service wherever our clients' needs take us. As one of the world's leading law firms, we seek dynamic individuals who share our commitment to service, innovation, and professional growth.We have an opening for a Senior Endpoint Systems Engineer.Under the direction of the Manager, Endpoint Systems Engineering, the Senior Endpoint Systems Engineer will design, support, document, and deploy infrastructure IT systems, solutions, and processes that directly support user-facing endpoint technology, troubleshoot and resolve systems and application issues, and provide production support to users and internal IT teams worldwide.In this capacity, the Senior Endpoint Systems Engineer will:Assist with the design, implementation, and support of enterprise systems and platforms including Microsoft Configuration Manager (SCCM), Citrix Virtual Apps and Desktops, and Ivanti EPMM/MobileIron;Provide leadership and best practices around application packaging and script deployment, optimizing application delivery for installation on global Firm endpoints;Test configurations, applications, and hardware against Firm standard images;Assist with software application deployments;Innovate and support patch and vulnerability management;Develop, document and maintain Firm endpoint images for all Firm standard PC models;Document and maintain a standard software installation library;Research, evaluate and recommend software and hardware products for maintaining stable and consistent end-user environment;Participate in the assessment and review of products or program alternatives to make recommendations to management;Perform as a third-level escalation point for the IT Support Center; as needed, manage end-to-end incident from inception to resolution;Investigate system and application problems to identify the root cause of the problem and determine and implement possible resolutions;Coordinate with IT Support and local IT analysts to resolve technical problems;Analyze root cause problems and execute corrective actions;Serve as a project technical lead to providing tasks and technical leadership;Execute plans and implement technical solution projects to refresh supported systems;Interface directly with vendors and other members of IT to solve complex or unique issues;Stay abreast of new and existing Firm applications functionalities; andWork on-call on occasion.Proficiencies:Expert level of knowledge and experience in MSI and Transforms;Expert level of knowledge and experience in scripting languages with a strong emphasis on Powershell;Expert level of knowledge and experience in SCCM/MECM Current Branch;Expert level of knowledge and experience in App-V;Expert level of knowledge in Microsoft Windows 10 and Server OS;Expert level of knowledge and experience in Microsoft Office Suite;Moderate to Expert level of knowledge and experience with IT Service Management (ie ITIL, ITSM) concepts as they relate to best practices in an enterprise organization;Moderate to Expert level of knowledge and experience with modern security architectures and concerns; moderate understanding of DLP and Information Security frameworks, concepts, and terminology;Minimum level of knowledge and experience in iManage Document Management Systems;Minimum level of knowledge and experience in Litera and legal applications;Minimum level of knowledge and experience in Citrix XenApp/Virtual Apps and Desktops;Expert level knowledge of Active Directory, Windows Group Policy Objects, Windows Registry, network topologies, and other fundamentals of systems administration;Strong written and verbal communication skills.Qualifications:Bachelor's Degree in Information Systems and/or equivalent certification and work experience (preferred);Microsoft Certification (preferred);At least 7 years of technical experience providing technical support for Microsoft Windows OS (preferred);At least 7 years of working in a technical customer service role within a hierarchical IT environment (preferred);At least 7 years of standard software packaging tools and practices (MECM/SCCM) (preferred);At least 7 years of standard imaging OSD tools and practices (MECM/SCCM, MDT, SMS, Altiris) (preferred).Employees will be provided with an excellent career opportunity in a collaborative environment, in addition to a generous total compensation package with the opportunity to earn bonuses based on individual contribution and firm profitability.The salary wage range that we expect to pay for this position is a minimum of $103,300 and a maximum of $134,200 annually. The actual pay wage may vary based on experience or other relevant factors.Eligible employees can participate in the Firm's comprehensive benefits program, which include the following:Medical, Dental, Vision, Life/AD&D, Long Term Care, and Short and Long Term Disability;Flexible Spending Account and Health Savings Account;Healthcare Concierge and Advocacy;Voluntary 401k Plan and Profit Sharing;10 Paid Holidays per year and a generous PTO program;Family Support including Pediatric Mental Health and Parental Support, Paid Parental Leave, Fertility Benefits, and Breast Milk Shipping;Back-up Child Care, Elder Care, and Tutoring;Wellness Programs (Employee Assistance Program, Mental Health, and Well-Being Events);Retirement Plan Consulting;Anniversary Bonus Program;Professional Development Programs;Transportation Allowance and Commuter Benefits;International Travel Insurance;Auto/Home/Legal Insurance;Pet Insurance;Employee discounts;And more!The Firm has a range of diversity initiatives including our Paul Hastings Affinity Networks (PHANs), Women's Initiative, and PH Balanced. These initiatives provide a firmwide forum to share experiences, as well as an opportunity to participate in a supportive network with common interests to help make life at the firm more inclusive. Learn more about our Global Diversity, Inclusion and Wellness Initiatives

here .Paul Hastings LLP is an equal employment and affirmative action employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Pursuant to local ordinances, we will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance.

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