Apex Training Lead

Job SummaryHealth IT is responsible for all aspects of the Electronic Health Record (EPIC:  APeX- Advancing Patient-Centered Excellence) for UCSF hospitals, practices, affiliates, and community partners.  The APeX Training Team Lead oversees a group of Apex/Epic Trainers responsible for managing the day-to-day-activities of the team and works in collaboration with the APeX-Epic application teams and clinical/business operations to develop curriculum to provide training support to a variety of end users including providers, nurses, clinical research coordinators, billers and other users. This position will focus managing workloads; ensuring trainers are cross-trained and are able to support other applications. This position requires the ability to manage staff effectively and influence the actions of others. Candidates should be effective at leading groups, building consensus and managing complex decision making across divergent areas of the organization. The Team Lead, in collaboration with others, actively identifies and mitigates risks of the overall projects and arbitrates all unresolved issues, conflicts and barriers in their designated areas. The Team Lead is accountable for deliverables related to project timing, staffing, costs, quality and effectiveness in designated areas.  Provides excellent customer service to end users, tracks issues and follows-up as appropriate. Team Leads will work in multiple locations including UCSF Health locations, Benioff Children’s Hospitals-Oakland and San Francisco, UCSF campus, Marin Hospital, and community affiliate partners (located all over California). Inherent with these key responsibilities is the ability to juggle multiple competing tasks and meet any imposed deadlines.  As training will be role based, it is essential that the APeX Training Team Lead has experience with or the ability to fully grasp workflows, policies/procedures that are clinically, procedural and/or administrative in nature to create operationally focused curriculum/scenarios. The APeX Training Team Lead must have at least one certification in an Epic Application and Epic Training Environment Curriculum & MST (TED) Build and support one or more of the following APeX applications:Epic Clinical ApplicationsEpic Revenue Cycle ApplicationsAmbulatory, Orders, ClinDoc, Stork, Willow, Beacon, Kaleidoscope, Radiant, HOD, Home HealthPrelude, ADT/Cadence, HB/PB, HIM, Optime SchedulingOther Epic applications as neededCertified in an Epic application; preferred would be EpicCare Ambulatory, Orders, Willow, Cadence, Revenue Cycle or other applications.Other applications depending on business needs, (list below)Certified in Epic Training, Environments and Documentation (TED) and Curriculum (or must obtain certification within 6 months)The final salary and offer components are subject to additional approvals based on UC policy.The final salary and offer components are subject to additional approvals based on UC policy.Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.The salary range for this position is $127,932 - $210,679 (Annual Rate).To learn more about the benefits of working at UCSF, including total compensation, please visit: Department DescriptionHealth IT is responsible for all aspects of the clinical and business software applications of UCSF Health hospitals, practices, affiliates, and community partners. This includes the Electronic Health Record (APeX), which supports the clinical, revenue cycle, and clinical operational functions of the health system and its affiliates, and approximately 95 other software applications involved in patient care and operations.Incumbent must be able to adhere and emulate Health IT culture and core values as stated below: “People First:  Patients are healthier and families happier with Health IT to support them. Our solutions enable providers and staff to pioneer care, train the next generation of clinical leaders, and secure UCSF’s future. We use talent, creativity, and diverse skillsets to tackle tough problems.  We strive to be proactive, and make time to innovate, appreciate and connect. When something big is needed, we deliver. Health IT Core Values include:Judgment: Makes wise decisions, identifies root causes, thinks strategically, and prioritizes what to do now and what can be improved later.Communication: Listens well, is concise and articulate in speech and writing, treats people with respect independent of their status, and maintains calm poise in stressful situations.Impact: Accomplishes amazing amounts of important work, colleagues can rely upon you, focuses on results,exhibits bias-to-action and avoids analysis-paralysis.Innovation:  Finds practical solutions to hard problems, suggests better approaches and new ideas that prove useful, and stays nimble by minimizing complexity and finding time to simplify.Collaboration: Understands that work cannot be accomplished solely as an individual contributor; works through others to develop holistic solutions that meet our customer needs and the goals of the organization.Required QualificationsBachelor's degree in health care information technology, computer science, or related area, and / or equivalent combination of experience / training.3-5 years of relevant work experienceEpic Certification – at least one clinical applicationEpic MST (TED) Certification - Uncertified candidates are required to obtain certification within three attemptsAdvanced ability to serve as a technical leader and information resource, and to work collaboratively with key personnel and management, providing guidance and recommendations on systems, improvements, upgrades, and industry advances and trends.Broadly encompassing or highly In-depth knowledge of 1-2 areas of focus in clinical applications specialty area(s). Knowledge of operations, systems and functions, including planning, design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation.Ability to apply advanced problem-resolution skills to highly complex issues, quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner.Advanced interpersonal communication skills to effectively train, support, and collaborate productively with clinical users and key stakeholders at all professional and technical levels.Advanced organizational and project management skills, and ability to lead a team, prioritize tasks, and see projects through from inception to completion on schedule.Advanced written and verbal communications skills, to convey highly-technical information and instructions to all levels of clinical users and staff in a specific, clear, and concise manner.Advanced analytical skills and expertise in documentation and reporting, with the ability to apply metrics, plan and implement testing systems, collect and analyze performance data, and produce substantive reports and analyses for management use.Preferred QualificationsClinical License of RN, MA or other Tech license/certificationEpic Curriculum Certification. Uncertified candidates are required to obtain certification within three attemptsLicense/CertificationEpic Certification – at least one clinical applicationEpic MST (TED) Certification - Uncertified candidates are required to obtain certification within three attemptsAbout UCSFAt UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team. Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.Pride ValuesUCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu Join us to find a rewarding career contributing to improving healthcare worldwide.Equal Employment OpportunityThe University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.OrganizationHealthJob Code and Payroll Title006039 CLIN APPLICATIONS PROFL 4 Job CategoryClinical Systems / IT Professionals Bargaining Unit99 - Policy-Covered (No Bargaining Unit) Employee ClassCareerPercentage100%LocationFully Offsite ShiftDaysShift Length8 Hours Department Name: Clinical Systems TrainingPosition Type: Full TimeReq Number: 80480BR