Navy Federal Credit Union
Manager I, Desktop Engineering (Desktop Software Packaging)
Navy Federal Credit Union, Winchester, Virginia, United States, 22603
Job Description
The Manager I manages professionals and/or leaders and is accountable for the performance and results of the team. Decisions are guided by policies, resources and business plan. The Leadership impact is the level of service and the team's ability to meet quality, volume, and timeliness of objectives. The Manager I - Desktop Engineering is responsible for overseeing day to day activities for the desktop engineering team.
Responsibilities
Provides 24x7 support and guidance to team and assistant managersOversees metric and SLA adherenceCoach technical staff through new and routine tasksIdentifies and oversees service improvement opportunitiesOversees technical adherence to organization directives, standards and instructions relating to systems under managementOversees all programs and projects ensuring on time, on budget, quality deliveryTrack data and write reports on team objectives and metricsMonitor and maintain desktop services throughout the organization, assigning resources to ensure operationsOversees supervisor functions including performance evaluations, team meetings, one on ones"Maintains relationships with supporting vendorsQualifications
3 years systems management experience including Microsoft Endpoint Configuration Manager and/or JAMF Apple Device Management3 years experience with advanced troubleshooting of Windows and/or Mac end points3 years experience coordinating change management activities3 years experience communicating at the enterprise level in regards to project and operational topics3 years experience analyzing and mitigating operating system and application vulnerabilities with Microsoft Windows, Apple Mac and various applications3 years experience managing vendor performance as it relates to contractual obligationsBachelor's Degree Information Technology or equivalent experienceDesired Qualification
General Knowledge and Experience in Desktop Software Packaging strategies and technologiesHours:
Monday - Friday, 8:00AM - 4:30PM
Location:
820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Best Companies for Latinos to Work for 2024Computerworld® Best Places to Work in ITForbes® 2024 America's Best Large EmployersForbes® 2023 The Best Employers for New GradsFortune Best Workplaces for Millennials™ 2023Fortune Best Workplaces for Women ™ 2023Fortune 100 Best Companies to Work For® 2024Military Times 2023 Best for Vets EmployersNewsweek Most Loved WorkplacesRipplematch Campus Forward Award - Excellence in Early Career HiringYello and WayUp Top 100 Internship Programs
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity:
Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Hybrid Workplace:
Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.
Disclaimers:
Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.
Bank Secrecy Act:
Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
The Manager I manages professionals and/or leaders and is accountable for the performance and results of the team. Decisions are guided by policies, resources and business plan. The Leadership impact is the level of service and the team's ability to meet quality, volume, and timeliness of objectives. The Manager I - Desktop Engineering is responsible for overseeing day to day activities for the desktop engineering team.
Responsibilities
Provides 24x7 support and guidance to team and assistant managersOversees metric and SLA adherenceCoach technical staff through new and routine tasksIdentifies and oversees service improvement opportunitiesOversees technical adherence to organization directives, standards and instructions relating to systems under managementOversees all programs and projects ensuring on time, on budget, quality deliveryTrack data and write reports on team objectives and metricsMonitor and maintain desktop services throughout the organization, assigning resources to ensure operationsOversees supervisor functions including performance evaluations, team meetings, one on ones"Maintains relationships with supporting vendorsQualifications
3 years systems management experience including Microsoft Endpoint Configuration Manager and/or JAMF Apple Device Management3 years experience with advanced troubleshooting of Windows and/or Mac end points3 years experience coordinating change management activities3 years experience communicating at the enterprise level in regards to project and operational topics3 years experience analyzing and mitigating operating system and application vulnerabilities with Microsoft Windows, Apple Mac and various applications3 years experience managing vendor performance as it relates to contractual obligationsBachelor's Degree Information Technology or equivalent experienceDesired Qualification
General Knowledge and Experience in Desktop Software Packaging strategies and technologiesHours:
Monday - Friday, 8:00AM - 4:30PM
Location:
820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Best Companies for Latinos to Work for 2024Computerworld® Best Places to Work in ITForbes® 2024 America's Best Large EmployersForbes® 2023 The Best Employers for New GradsFortune Best Workplaces for Millennials™ 2023Fortune Best Workplaces for Women ™ 2023Fortune 100 Best Companies to Work For® 2024Military Times 2023 Best for Vets EmployersNewsweek Most Loved WorkplacesRipplematch Campus Forward Award - Excellence in Early Career HiringYello and WayUp Top 100 Internship Programs
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity:
Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Hybrid Workplace:
Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.
Disclaimers:
Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.
Bank Secrecy Act:
Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.