IT Regional Support Technician

Company DescriptionAt Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible. Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves. Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential. Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.Job DescriptionPrimary Function of PositionThe IT Regional Support Technician is an onsite position responsible for supporting hardware and software for engineering, manufacturing lines and corporate users by utilizing best practices as defined and facilitated by the IT Support Services, Infrastructure, Security, and Network departments. The scope of support includes computers, printers, operating systems, infrastructure, AV, network switches and various software used to support business functions engineering and manufacturing process.This is a full-time role to support the Blacksburg site shifts Mon-Fri 8am-5pm with occasional overtime, weekend, and on call support as required by the business or management.Essential Job Duties Respond onsite to requests for IT assistance directly from site users or as escalated from Tier I or II support. This includes entering manufacturing areas, labs and cleanrooms while adhering to guidelines and requirementsBe part of a 24x7x365 on call rotation and/or provide after-hours support as neededDocument, follow, and maintain processes, best practices, knowledge bases, and training materialsSupport all manufacturing IT needs including software, computers, printers, infrastructure, and other 3rd-party hardwareManage or participate in various assigned projects as neededEnsure company and departmental goals are met completely and on timeCommunicate with management to provide timely reporting of issues, status, and resolutionsCoordinate with Business Applications, Network, Security, Infrastructure, Windows, and Facilities teams to facilitate issue resolution and project completionSupport core domain services such as DHCP, DNS, Group Policy, Azure, etc. in an Active Directory environmentUse system imaging infrastructure to build and deploy new computersInstall, configure, and setup hardware and software, troubleshoot issuesConduct and maintain inventory counts to ensure accuracy and compliance with processesQualificationsRequired Skills and ExperienceMinimum Associate degree or equivalent work experience is required Minimum 3 years' experience supporting a Windows operating system computing environment, Linux OS experience highly desirableDemonstrable troubleshooting skills using a methodical approachWell-developed customer service, time management, and organizational skillsExcellent communication skills both verbal and written including grammar, spelling, punctuation, and formatting for readabilityAttention to detail when following instructions and writing documentationStrong knowledge of Microsoft Operating Systems requiredExperience supporting an Active Directory environment and various business applicationsUnderstanding of Organizational Units (OUs), Group Policy Objects (GPOs), Distribution and Security GroupsAbility to repeatedly lift 50+ lbs. to workbench/desk top heightWeekend and non-business hours support required as neededRelevant certifications such as CCENT or higher, various MCITP, Security+, A+, and ITIL are desiredWorking knowledge of Poly/Zoom Audio Visual communications and hardware is desiredShould be flexible and able to complete projects outside normal daily duties as neededFunctional familiarity with SCCM, Zoom, Exchange Online, and Microsoft 365 administration is desiredExperience working in a manufacturing environment and/or cleanroom protocols is a plusExperience supporting Qualified systems and execution IQ/OQ tasks is a plusAdditional InformationDue to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.