Securian Financial
Digital Strategist
Securian Financial, Houston, Texas, United States, 77246
Company Description
The Digital Strategist is accountable for the client satisfaction, relationship, and resources for aligned clients. A typical client alignment consists of a group of clients with various degrees of size and complexity. This position is accountable for developing and executing a digital strategy that aligns employee needs with client business priorities. Within the responsibility of building client relationships enterprise-wide at executive levels, the Digital Strategist will analyze user experience data, manage digital projects, reporton planned and current strategies, lead effective digital mobile strategies, and ensure that client app projects are executed within timelines.
The Digital Strategist works closely with App Design, Creative Design, Implementation, and Technology Teams to accomplish these tasks. The Digital Strategist's focus is on client relationship, project management, and helping clients achieve engagement strategy priorities and initiatives using our proprietary code free platform.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Build and manage trusted client partnership; manage client satisfactionLead client meetings and engagement strategy sessionsMonitor and provide guidance on user analytics, establishing and achieving app download milestonesIntegrate employee benefits and programs into digital initiativesDevelop and manage effective push campaignsManage app designs and content, including tagsProvide design direction to promote a client branded user experienceEstablish client digital initiatives that align employee needs with business prioritiesEnsure the quality delivery of all services as per the client's Statement of WorkHold aligned resources accountable for behaviors that support Empyrean's policies and proceduresCreate and maintain client Task List, Engagement Strategy, Quality Assurance, Files/SSO, Open Enrollment, New Year tasks for each clientResponsible for ensuring that the testing of all new files, app pages, and technology advancements are completed, and issues are brought to managersPerform other duties as assignedNONESSENTIAL DUTIES AND RESPONSIBILITIES
Participate in Business Development Activities, such as client demos and app page templates/experiencesMust maintain HIPAA certificationREQUIRED SKILLS AND ABILITIES
Strong knowledge of employee benefits, and able to interpret a client's benefit guides and plansQuality assurance efficiency with attention to detailTeam motivator with solid interpersonal communication skillsExcellent customer focus/service orientation; confidence to lead teams and client virtual meetingsExcellent written and verbal communication skillsProactive in working and resolving conflicts among team membersStrong organizational skillsApple software and MS Office suite skillsContinuous improvement and teamwork mindsetAble to influence others, individually and in group settings, in order to obtain client commitment and grow business opportunitiesAbility to be flexible and change with environment, industry, and business demandsProven ability to establish a build plan and able to manage to it in order to meet deadlinesProactive in working and resolving conflicts among team membersProficient in coaching othersPeople-first mindsetBe helpful/supportive/collaborativeBe self-motivated and able to work remote / independentBe flexible and maintain a work-life balance - know how to prioritize your work for maximum impactBe dedicated to continuous learning and proactive skill acquisitionProblem-solving mindsetKNOWLEDGE, EXPERIENCE AND/OR EDUCATION REQUIREMENTS
Bachelor's degree preferred but not required
In lieu of Bachelor's degree, equivalent years of experience in human resources, benefits administration or a related field
Understanding of health and welfare benefitsApple software and MS Office suite skillsKnowledge of project management tools, preferably AsanaAny equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities will be consideredOTHER REQUIREMENTS
Ability to travel on as needed basis (up to 10%)Must be available outside of core business hours on as needed basisDisclaimer: Managers have the right to assign or redesign the responsibilities of the above mentioned job description without notice and at any time
Empyrean is an Equal Opportunity Employer: including disability and veterans
Other details
Pay Type Salary
Apply Now
The Digital Strategist is accountable for the client satisfaction, relationship, and resources for aligned clients. A typical client alignment consists of a group of clients with various degrees of size and complexity. This position is accountable for developing and executing a digital strategy that aligns employee needs with client business priorities. Within the responsibility of building client relationships enterprise-wide at executive levels, the Digital Strategist will analyze user experience data, manage digital projects, reporton planned and current strategies, lead effective digital mobile strategies, and ensure that client app projects are executed within timelines.
The Digital Strategist works closely with App Design, Creative Design, Implementation, and Technology Teams to accomplish these tasks. The Digital Strategist's focus is on client relationship, project management, and helping clients achieve engagement strategy priorities and initiatives using our proprietary code free platform.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Build and manage trusted client partnership; manage client satisfactionLead client meetings and engagement strategy sessionsMonitor and provide guidance on user analytics, establishing and achieving app download milestonesIntegrate employee benefits and programs into digital initiativesDevelop and manage effective push campaignsManage app designs and content, including tagsProvide design direction to promote a client branded user experienceEstablish client digital initiatives that align employee needs with business prioritiesEnsure the quality delivery of all services as per the client's Statement of WorkHold aligned resources accountable for behaviors that support Empyrean's policies and proceduresCreate and maintain client Task List, Engagement Strategy, Quality Assurance, Files/SSO, Open Enrollment, New Year tasks for each clientResponsible for ensuring that the testing of all new files, app pages, and technology advancements are completed, and issues are brought to managersPerform other duties as assignedNONESSENTIAL DUTIES AND RESPONSIBILITIES
Participate in Business Development Activities, such as client demos and app page templates/experiencesMust maintain HIPAA certificationREQUIRED SKILLS AND ABILITIES
Strong knowledge of employee benefits, and able to interpret a client's benefit guides and plansQuality assurance efficiency with attention to detailTeam motivator with solid interpersonal communication skillsExcellent customer focus/service orientation; confidence to lead teams and client virtual meetingsExcellent written and verbal communication skillsProactive in working and resolving conflicts among team membersStrong organizational skillsApple software and MS Office suite skillsContinuous improvement and teamwork mindsetAble to influence others, individually and in group settings, in order to obtain client commitment and grow business opportunitiesAbility to be flexible and change with environment, industry, and business demandsProven ability to establish a build plan and able to manage to it in order to meet deadlinesProactive in working and resolving conflicts among team membersProficient in coaching othersPeople-first mindsetBe helpful/supportive/collaborativeBe self-motivated and able to work remote / independentBe flexible and maintain a work-life balance - know how to prioritize your work for maximum impactBe dedicated to continuous learning and proactive skill acquisitionProblem-solving mindsetKNOWLEDGE, EXPERIENCE AND/OR EDUCATION REQUIREMENTS
Bachelor's degree preferred but not required
In lieu of Bachelor's degree, equivalent years of experience in human resources, benefits administration or a related field
Understanding of health and welfare benefitsApple software and MS Office suite skillsKnowledge of project management tools, preferably AsanaAny equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities will be consideredOTHER REQUIREMENTS
Ability to travel on as needed basis (up to 10%)Must be available outside of core business hours on as needed basisDisclaimer: Managers have the right to assign or redesign the responsibilities of the above mentioned job description without notice and at any time
Empyrean is an Equal Opportunity Employer: including disability and veterans
Other details
Pay Type Salary
Apply Now