Spectrum.Life
Remote Counsellor (Client Care Counsellor - Advice Line)
Spectrum.Life, Edinburgh, Indiana, United States, 46124
Spectrum.Life is a whole-of-health digital partner that guides organisations and their people to thrive, delivering clinically backed digital health, mental health and wellbeing solutions.
Our HealthTech delivers digital transformation for Insurers, Educators and Employers through co-creation or seamlessly integrated out-of-the-box solutions, that decrease digital fragmentation and engage, empower, and transform their people’s lives.
Established in 2018 by Stuart McGoldrick and Stephen Costello, Spectrum.Life provides services internationally to over 7.2m insurance members, 3,000 corporate clients, 60 universities and 650,000 university students. Spectrum.Life currently employs over 260 people, including over 125 clinicians.
Our vision is to change and save as many lives as possible.
Who are we looking for?
We are looking for a proactive, reliable, and fully qualified Psychotherapist/Counsellor to help us provide access to professional services while also overseeing other individuals engaging in the service.
What is the role and what are your responsibilities?
The role of the EAP Advice line Counsellor is suited to fully qualified Psychotherapists / Counsellors. This role will require evaluating the needs of our clients, conducting screening assessments, assessing for any immediate risk, performing crisis containment, and signposting to any helpful resources over the phone and video.
Carrying out screening assessments over the phone with individuals wishing to engage with EAP services, focusing on strengths as well as difficulties.
Conducting risk assessments and implementing risk management plans as appropriate, with the support of our Psychological Triage team and providing appropriate safety and action planning where necessary.
Assessing client’s needs and providing immediate telephone/video crisis counselling/interventions to employees and family members of customer organisations.
Identifying the presenting problem and determining appropriate service response level as per case response level standards.
Meeting key objectives around call volume and quality.
First point of contact to our clients via phone, sms, live chat and WhatsApp.
Operating within all policies, procedures and guidelines of the EAP service.
Participating in team meetings and attending other meetings as deemed necessary.
Providing excellent customer service with strong written and verbal communication skills.
Managing a high volume of incoming calls and chats.
Working well under pressure and enjoying working to targets around call volumes and call quality.
Being flexible regarding working hours, committing to 40 hours per week (8 hours per day), to be worked over 5 days, Monday through Sunday.
Reviewing and handling cases/queries that need to be investigated/escalated either from individual service user perspective or client organisational level.
Liaising with clinical governance around complex, high risk cases.
Working on specific tasks required relating to service development and expansion of service.
Collaborating with other clinical and non-clinical teams to ensure a seamless client experience.
Essential Skills and core qualifications and skills:
Hold a recognized qualification in Counselling or Psychotherapy at Level 5 or higher.
Minimum of 100 accrued counselling hours.
Registered and/or accredited member with a professional association governed by a recognized code of ethics (i.e. IACP, BACP, BPC, NCPS, UKCP, BABCP, COSCA, ICP, APPI, PSI).
Strong computer skills and mastery of current software and applications (such as Microsoft Office).
Ability to adapt to both the ever-changing client and organizational needs.
Strong empathy and listening skills.
Flexibility to work shifts, weekends, evenings, holidays as per business needs.
Experience working with a variety of clients reflecting a wide range of clinical presentations.
Experience of screening clients & carrying out initial screening appointments.
Strong risk assessment skills regarding Child Welfare/Safety concerns, Suicide/Self-Harm, Substance Abuse, etc.
Good clinical judgement and understanding of responsibilities regarding confidentiality.
Strong work ethic and professionalism.
Ability to work over the phone, video, and through chat.
Strong interpersonal and communication skills.
Desirable Skills:
Experience working with clients using short-term models of therapeutic intervention, particularly CBT.
Experience working within a busy EAP service.
Experience working on phone lines and video.
Open to working 40 hours per week (8 hours per day), to be worked over 5 days, Monday through Sunday.
What competencies do I need?
Teamwork
Initiative
Planning and Organisation
Interpersonal Skills
Motivating Others
WHAT ARE THE BENEFITS OF WORKING AT SPECTRUM.LIFE
Full-time permanent contract
Work from home
Base salary plus 5% Quarterly Quality Award + employee benefits
Career Progression for clinical and non-clinical colleagues
1 hour of individual clinical supervision per month in-house
Extensive list of employee perks and benefits.
Job Types: Full-time, Permanent
Pay: £30,000.00 per year
Additional pay:
Performance bonus
Benefits:
Bereavement leave
Casual dress
Company events
Company pension
Cycle to work scheme
Discounted or free food
Employee discount
Free fitness classes
Gym membership
Health & wellbeing programme
Private medical insurance
Referral programme
Sabbatical
Sick pay
Work from home
Schedule:
8 hour shift
Weekend availability
Application questions:
Are you available for full-time work?
Are you flexible regarding working hours? Commit to 40 hours per week (8 hours per day), to be worked over 5 days, Monday through Sunday, between 7 a.m. and 11 p.m.
Are you a fully qualified Psychotherapist/Counsellor, and at what level?
Are you a Registered or Accredited member by: MBACP, NCPS, NAPCP, BABCP, BPC, EAPA, UKCP?
Please describe your experience in working in a fast-paced working environment.
What is your notice period, please?
The salary for this full-time role is £30K + 5% Bonus + employee benefits. Is that in line with your expectations?
Work authorisation:
United Kingdom (required)
Work Location: Remote
#J-18808-Ljbffr
Our HealthTech delivers digital transformation for Insurers, Educators and Employers through co-creation or seamlessly integrated out-of-the-box solutions, that decrease digital fragmentation and engage, empower, and transform their people’s lives.
Established in 2018 by Stuart McGoldrick and Stephen Costello, Spectrum.Life provides services internationally to over 7.2m insurance members, 3,000 corporate clients, 60 universities and 650,000 university students. Spectrum.Life currently employs over 260 people, including over 125 clinicians.
Our vision is to change and save as many lives as possible.
Who are we looking for?
We are looking for a proactive, reliable, and fully qualified Psychotherapist/Counsellor to help us provide access to professional services while also overseeing other individuals engaging in the service.
What is the role and what are your responsibilities?
The role of the EAP Advice line Counsellor is suited to fully qualified Psychotherapists / Counsellors. This role will require evaluating the needs of our clients, conducting screening assessments, assessing for any immediate risk, performing crisis containment, and signposting to any helpful resources over the phone and video.
Carrying out screening assessments over the phone with individuals wishing to engage with EAP services, focusing on strengths as well as difficulties.
Conducting risk assessments and implementing risk management plans as appropriate, with the support of our Psychological Triage team and providing appropriate safety and action planning where necessary.
Assessing client’s needs and providing immediate telephone/video crisis counselling/interventions to employees and family members of customer organisations.
Identifying the presenting problem and determining appropriate service response level as per case response level standards.
Meeting key objectives around call volume and quality.
First point of contact to our clients via phone, sms, live chat and WhatsApp.
Operating within all policies, procedures and guidelines of the EAP service.
Participating in team meetings and attending other meetings as deemed necessary.
Providing excellent customer service with strong written and verbal communication skills.
Managing a high volume of incoming calls and chats.
Working well under pressure and enjoying working to targets around call volumes and call quality.
Being flexible regarding working hours, committing to 40 hours per week (8 hours per day), to be worked over 5 days, Monday through Sunday.
Reviewing and handling cases/queries that need to be investigated/escalated either from individual service user perspective or client organisational level.
Liaising with clinical governance around complex, high risk cases.
Working on specific tasks required relating to service development and expansion of service.
Collaborating with other clinical and non-clinical teams to ensure a seamless client experience.
Essential Skills and core qualifications and skills:
Hold a recognized qualification in Counselling or Psychotherapy at Level 5 or higher.
Minimum of 100 accrued counselling hours.
Registered and/or accredited member with a professional association governed by a recognized code of ethics (i.e. IACP, BACP, BPC, NCPS, UKCP, BABCP, COSCA, ICP, APPI, PSI).
Strong computer skills and mastery of current software and applications (such as Microsoft Office).
Ability to adapt to both the ever-changing client and organizational needs.
Strong empathy and listening skills.
Flexibility to work shifts, weekends, evenings, holidays as per business needs.
Experience working with a variety of clients reflecting a wide range of clinical presentations.
Experience of screening clients & carrying out initial screening appointments.
Strong risk assessment skills regarding Child Welfare/Safety concerns, Suicide/Self-Harm, Substance Abuse, etc.
Good clinical judgement and understanding of responsibilities regarding confidentiality.
Strong work ethic and professionalism.
Ability to work over the phone, video, and through chat.
Strong interpersonal and communication skills.
Desirable Skills:
Experience working with clients using short-term models of therapeutic intervention, particularly CBT.
Experience working within a busy EAP service.
Experience working on phone lines and video.
Open to working 40 hours per week (8 hours per day), to be worked over 5 days, Monday through Sunday.
What competencies do I need?
Teamwork
Initiative
Planning and Organisation
Interpersonal Skills
Motivating Others
WHAT ARE THE BENEFITS OF WORKING AT SPECTRUM.LIFE
Full-time permanent contract
Work from home
Base salary plus 5% Quarterly Quality Award + employee benefits
Career Progression for clinical and non-clinical colleagues
1 hour of individual clinical supervision per month in-house
Extensive list of employee perks and benefits.
Job Types: Full-time, Permanent
Pay: £30,000.00 per year
Additional pay:
Performance bonus
Benefits:
Bereavement leave
Casual dress
Company events
Company pension
Cycle to work scheme
Discounted or free food
Employee discount
Free fitness classes
Gym membership
Health & wellbeing programme
Private medical insurance
Referral programme
Sabbatical
Sick pay
Work from home
Schedule:
8 hour shift
Weekend availability
Application questions:
Are you available for full-time work?
Are you flexible regarding working hours? Commit to 40 hours per week (8 hours per day), to be worked over 5 days, Monday through Sunday, between 7 a.m. and 11 p.m.
Are you a fully qualified Psychotherapist/Counsellor, and at what level?
Are you a Registered or Accredited member by: MBACP, NCPS, NAPCP, BABCP, BPC, EAPA, UKCP?
Please describe your experience in working in a fast-paced working environment.
What is your notice period, please?
The salary for this full-time role is £30K + 5% Bonus + employee benefits. Is that in line with your expectations?
Work authorisation:
United Kingdom (required)
Work Location: Remote
#J-18808-Ljbffr