Cook County Health and Hospitals
CLERK V - MAIL SERVICES - STROGER
Cook County Health and Hospitals, Chicago, Illinois, United States, 60290
Job Posting: Sep 19, 2024, 12:43:34 PM Closing Date: Oct 4, 2024, 4:59:00 AM Full-time Shift Start Time: 7:00 A.M. Shift End Time: 3:00 P.M. Collective Bargaining Unit: AFSCME 1111 Health and Hospital Systems Posting Salary: 21.493 STARTING HOURLY Organization: Health and Hospital Systems
LOCATION: CLERK V - MAIL SERVICES - STROGER HOSPITALSHIFT: 7:00 AM - 3:00 PMJob Summary
AFSCME 1111Under general supervision, performs a variety of clerical functions requiring discretion and independent judgment. These include patient registration, scheduling, and filing. Answers all calls and directs them to appropriate department. Contacts patients for follow up as needed. May act as lead worker, all duties are performed in a highly confidential manner.Typical DutiesProvides customer service to the patients, family, and significant otherVerifies patient information and registers patient in Electronic Medical Records (EMR)Schedules patient appointment in EMRAssists patient with using patient portalDistributes information to patients as directed by clinical providersAssists patients with transportation needs and makes follow-up call, as neededParticipates in health center or departmental meetingsCopies and/or scans documents, as neededAnswers calls and routes them appropriatelySorts and distributes mailPrints and distributes depart/discharge documentsPerforms other duties as assigned
Minimum QualificationsHigh school diploma or G.E.D. certificate
is required
(must provide proof at time of interview)Two (2) years of clerical experience within a healthcare or customer service setting
is requiredAbility to type at a rate of 25 words per minute
is required (Typing test will be administered. 25 wpm with 90% minimum accuracy rate is required)
Preferred QualificationsKnowledge of patient registration database system
is preferredHospital registration experience
is preferredBilingual English/Spanish is
preferred
Knowledge, Skills, Abilities and other CharacteristicsKnowledge of clerical and standard office practices and proceduresSkilled in the use of standard office equipmentDemonstrate good phone and email etiquette skills with strong response timesExcellent verbal and written communication skills to work with all levels of individuals internally and externallyDemonstrate the ability to use word processing and database softwareAbility to communicate with a diverse environment and communicate with tact and courtesy.Ability to understand and follow oral and written instructionsAbility to multi-task and prioritize assignmentsAbility to lift ten (10) poundsAbility to sit, stand and bend for periods of timeAbility to travel, as requiredAbility to work flexible hours
VETERAN PREFERENCEPLEASE READWhen applying for employment with Cook County Health, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous serviceTo take advantage of this preference a Veteran
must:* Meet the minimum qualifications for the position.* Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, "Are you a Military Veteran?"* Attach a copy of their
DD 214, DD 215 or NGB 22
(Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11).
Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptableORA copy of a
valid State ID Card or Driver's License
which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.If items are not attached, you will not be eligible for Veteran PreferenceVETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER'S LICENSE AT TIME OF INTERVIEW.MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.*Degrees awarded outside the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.*Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, hhealthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.*CCH is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.COOK COUNTY HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER
LOCATION: CLERK V - MAIL SERVICES - STROGER HOSPITALSHIFT: 7:00 AM - 3:00 PMJob Summary
AFSCME 1111Under general supervision, performs a variety of clerical functions requiring discretion and independent judgment. These include patient registration, scheduling, and filing. Answers all calls and directs them to appropriate department. Contacts patients for follow up as needed. May act as lead worker, all duties are performed in a highly confidential manner.Typical DutiesProvides customer service to the patients, family, and significant otherVerifies patient information and registers patient in Electronic Medical Records (EMR)Schedules patient appointment in EMRAssists patient with using patient portalDistributes information to patients as directed by clinical providersAssists patients with transportation needs and makes follow-up call, as neededParticipates in health center or departmental meetingsCopies and/or scans documents, as neededAnswers calls and routes them appropriatelySorts and distributes mailPrints and distributes depart/discharge documentsPerforms other duties as assigned
Minimum QualificationsHigh school diploma or G.E.D. certificate
is required
(must provide proof at time of interview)Two (2) years of clerical experience within a healthcare or customer service setting
is requiredAbility to type at a rate of 25 words per minute
is required (Typing test will be administered. 25 wpm with 90% minimum accuracy rate is required)
Preferred QualificationsKnowledge of patient registration database system
is preferredHospital registration experience
is preferredBilingual English/Spanish is
preferred
Knowledge, Skills, Abilities and other CharacteristicsKnowledge of clerical and standard office practices and proceduresSkilled in the use of standard office equipmentDemonstrate good phone and email etiquette skills with strong response timesExcellent verbal and written communication skills to work with all levels of individuals internally and externallyDemonstrate the ability to use word processing and database softwareAbility to communicate with a diverse environment and communicate with tact and courtesy.Ability to understand and follow oral and written instructionsAbility to multi-task and prioritize assignmentsAbility to lift ten (10) poundsAbility to sit, stand and bend for periods of timeAbility to travel, as requiredAbility to work flexible hours
VETERAN PREFERENCEPLEASE READWhen applying for employment with Cook County Health, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous serviceTo take advantage of this preference a Veteran
must:* Meet the minimum qualifications for the position.* Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, "Are you a Military Veteran?"* Attach a copy of their
DD 214, DD 215 or NGB 22
(Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11).
Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptableORA copy of a
valid State ID Card or Driver's License
which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.If items are not attached, you will not be eligible for Veteran PreferenceVETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER'S LICENSE AT TIME OF INTERVIEW.MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.*Degrees awarded outside the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.*Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, hhealthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.*CCH is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.COOK COUNTY HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER