State of Illinois
Salesforce Lead Analyst (INFORMATION SYSTEMS ANALYST II, OPT A)
State of Illinois, Springfield, Illinois, us, 62777
Agency: Department of Innovation and Technology
Position Title: Salesforce Lead Analyst - Information Systems Analyst II, Opt. A
Posting Date: 9/20/2024Closing Date/Time: 10/3/2024Salary: Anticipated Starting Salary: $7,491/ month; Full Range: $7,491 - $11,015/month Range:Job Type: SalariedCategory: Full TimeCounty: SangamonNumber of Vacancies: 1Plan/BU: RC063
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Transcripts are required for this position. If you do not upload transcripts, you will not be considered for this position.
Posting Identification Number 41558
Position Overview
Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as a Salesforce Lead Analyst for the Department of Innovation and Technology, performing professional applications functions in Salesforce System Administration. In this role you will perform assignments including configuration, support, maintenance, and improvement of the Salesforce platform. This individual will work closely with functional leaders and experts to identify and develop new business requests, translating those into Salesforce configuration support and best practices, establishing fields and field values, and maintaining data. Additionally, this role involves leading staff on releases from the vendor and communicating updates to internal team members and system users. If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!
As a State of Illinois employee, you receive a comprehensive benefits package including:
Competitive Group Insurance benefits including health, life, dental and vision plansFlexible work schedules (when available and dependent upon position)10 -25 days of paid vacation time annually (10 days for first year of state employment)12 days of paid sick time annually which carryover year to year3 paid personal business days per year13-14 paid holidays per year dependent on election years12 weeks of paid parental leavePension plan through the State Employees Retirement SystemDeferred Compensation Program – voluntary supplemental retirement planOptional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility
For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx
Essential Functions
Under immediate supervision, serves as Salesforce Lead Analyst for the Department of Innovation & Technology (DoIT), performing complex professional and advisory Salesforce System Administration functions.Serves as a Project Lead.Serves as designated lead worker.Keeps abreast of new developments in the Information Technology field.Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications
Requires knowledge, skill, and mental development equivalent to four (4) years of college with coursework in computer science or directly related fields.Requires three (3) years of professional experience in Application Services or a directly related field.
Specialized Skills
Requires three (3) years of professional experience supporting and maintaining the Salesforce platform.Requires three (3) years of professional experience in Salesforce Administration.Requires three (3) years of professional experience with Salesforce.com best practices and functionality.Requires three (3) years of professional experience in data management.
Preferred Qualifications (In Order of Significance)
Three (3) years of professional experience supporting and maintaining the Salesforce platform.Three (3) years of professional experience in Salesforce Administration.Three (3) years of professional experience with Salesforce.com best practices and functionality.Three (3) years of professional experience in data management.Three (3) years of professional experience designing and implementing new processes and facilitating user adoption.Three (3) years of professional experience utilizing engineering skills with Eclipse, Java SE & EE (Java, JSF, SQL)Extensive knowledge of agile SDLC methodologies.Ability to analyze data logically and exercise sound judgment in defining and evaluating problems of an operational or procedural nature.Ability to gain and maintain effective working relationships with associates, vendors, clients and others.Certification in Sales Cloud, Service Cloud, Salesforce.com Admin (ADM201 and ADM211) or Developer.
Conditions of Employement
Requires the ability to verify identity.Requires employment authorization to accept permanent full-time position with State of Illinois.Requires the ability to pass a position specific, agency required background check.Requires self-disclosure of criminal history.Requires the ability to travel in performance of duties.Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone, etc.Requires the ability to attend seminars, conferences, and training to remain current on methods, tools, ideologies, or other industry related topics relevant to job duties.Requires the ability to lift and carry objects or equipment weighing up to 20 pounds. This is considered light work as defined by the U.S. Department of Labor (20 CFR 404.1567(b)). Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds.
The conditions of employment listed are incorporated and/or related to any duties included in the position description.
Work Hours: 8:30 AM - 5:00 PM; M-FWork Location: 300 W. Jefferson StAgency Contact: Ebony.Allen2@illinois.govPhone #: 217-524-5347Posting Group: Science, Technology, Engineering & Mathematics
This position DOES contain “Specialized Skills” (as that term is used in CBAs).
The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.
APPLICATION INSTRUCTIONS
Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
donotreply@SIL-P1.ns2cloud.comsystems@SIL-P1.ns2cloud.com
Position Title: Salesforce Lead Analyst - Information Systems Analyst II, Opt. A
Posting Date: 9/20/2024Closing Date/Time: 10/3/2024Salary: Anticipated Starting Salary: $7,491/ month; Full Range: $7,491 - $11,015/month Range:Job Type: SalariedCategory: Full TimeCounty: SangamonNumber of Vacancies: 1Plan/BU: RC063
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Transcripts are required for this position. If you do not upload transcripts, you will not be considered for this position.
Posting Identification Number 41558
Position Overview
Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as a Salesforce Lead Analyst for the Department of Innovation and Technology, performing professional applications functions in Salesforce System Administration. In this role you will perform assignments including configuration, support, maintenance, and improvement of the Salesforce platform. This individual will work closely with functional leaders and experts to identify and develop new business requests, translating those into Salesforce configuration support and best practices, establishing fields and field values, and maintaining data. Additionally, this role involves leading staff on releases from the vendor and communicating updates to internal team members and system users. If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!
As a State of Illinois employee, you receive a comprehensive benefits package including:
Competitive Group Insurance benefits including health, life, dental and vision plansFlexible work schedules (when available and dependent upon position)10 -25 days of paid vacation time annually (10 days for first year of state employment)12 days of paid sick time annually which carryover year to year3 paid personal business days per year13-14 paid holidays per year dependent on election years12 weeks of paid parental leavePension plan through the State Employees Retirement SystemDeferred Compensation Program – voluntary supplemental retirement planOptional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility
For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx
Essential Functions
Under immediate supervision, serves as Salesforce Lead Analyst for the Department of Innovation & Technology (DoIT), performing complex professional and advisory Salesforce System Administration functions.Serves as a Project Lead.Serves as designated lead worker.Keeps abreast of new developments in the Information Technology field.Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications
Requires knowledge, skill, and mental development equivalent to four (4) years of college with coursework in computer science or directly related fields.Requires three (3) years of professional experience in Application Services or a directly related field.
Specialized Skills
Requires three (3) years of professional experience supporting and maintaining the Salesforce platform.Requires three (3) years of professional experience in Salesforce Administration.Requires three (3) years of professional experience with Salesforce.com best practices and functionality.Requires three (3) years of professional experience in data management.
Preferred Qualifications (In Order of Significance)
Three (3) years of professional experience supporting and maintaining the Salesforce platform.Three (3) years of professional experience in Salesforce Administration.Three (3) years of professional experience with Salesforce.com best practices and functionality.Three (3) years of professional experience in data management.Three (3) years of professional experience designing and implementing new processes and facilitating user adoption.Three (3) years of professional experience utilizing engineering skills with Eclipse, Java SE & EE (Java, JSF, SQL)Extensive knowledge of agile SDLC methodologies.Ability to analyze data logically and exercise sound judgment in defining and evaluating problems of an operational or procedural nature.Ability to gain and maintain effective working relationships with associates, vendors, clients and others.Certification in Sales Cloud, Service Cloud, Salesforce.com Admin (ADM201 and ADM211) or Developer.
Conditions of Employement
Requires the ability to verify identity.Requires employment authorization to accept permanent full-time position with State of Illinois.Requires the ability to pass a position specific, agency required background check.Requires self-disclosure of criminal history.Requires the ability to travel in performance of duties.Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone, etc.Requires the ability to attend seminars, conferences, and training to remain current on methods, tools, ideologies, or other industry related topics relevant to job duties.Requires the ability to lift and carry objects or equipment weighing up to 20 pounds. This is considered light work as defined by the U.S. Department of Labor (20 CFR 404.1567(b)). Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds.
The conditions of employment listed are incorporated and/or related to any duties included in the position description.
Work Hours: 8:30 AM - 5:00 PM; M-FWork Location: 300 W. Jefferson StAgency Contact: Ebony.Allen2@illinois.govPhone #: 217-524-5347Posting Group: Science, Technology, Engineering & Mathematics
This position DOES contain “Specialized Skills” (as that term is used in CBAs).
The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.
APPLICATION INSTRUCTIONS
Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
donotreply@SIL-P1.ns2cloud.comsystems@SIL-P1.ns2cloud.com