Customer Success Manager (In Office, Mountain View)

As a Customer Success Manager, you will be responsible for preserving and growing subscription renewals for our customers. You will accomplish this by driving adoption, educating our customers on product and service offerings, demonstrating value, focusing on growing relationships and by acting as their champion within Dynatrace. You will also highlight wins, plan and develop short- and long-term strategies via success planning and provide thought leadership. Our goal is to provide our customers with software intelligence that will accelerate their digital transformation. As a Customer Success Manager, you will be at the heart of that journey.Role & ResponsibilitiesAccelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, and project planning.Own renewal strategy and subsequent on time renewal of subscription(s)Build Dynatrace brand awareness and loyaltyDefend against the competitionConduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action itemsWork with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolutionCoordinate account activities with sales teams for Assigned accounts within territoryIdentify strategic, new business growth opportunitiesLeverage relationships to aid in the building of reference accounts/contactsAct as customer advocate and liaison to become a Trusted AdvisorTravel as required

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