Customer Service Specialist

This Jobot Consulting Job is hosted by: Kyle Kraus

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and sending us your resume.

Salary: $20 - $30 per hour

We are engaged with a high-growth manufacturing organization that has recently acquired a new company/location - this is an onsite role working with a passionate leadership team.

• Full Benefit package offered through Jobot
• Pay for every hour worked
• Fast-paced environment
• Minimum 3 month contract

Responsibilities:

• Answering customer inquiries via email, phone & fax in a detailed timely manner. Providing customers information, tracking numbers, packing slips, invoices, MRP reports, open order reports etc.
• Resolving customer issues, communicating delays, and providing plans of action to customers. Escalating issues when necessary, escalating concerns to the appropriate department or manager.
• Assisting the Estimating team with standard price RFQ’s
• Supporting Management with Strategic Accounts.
• Maintaining records, Keeping accurate records of customer interactions and transactions.
• Maintaining the document drives organized and accessible for other departments to find the required information with ease.
• Collaborating Working with other departments to find solutions to problems and provide efficient customer service.

Requirements:

• A.S. degree or equivalent work experience
• 2+ years of customer service experience
• Proof of US Citizenship

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.