IXL Learning
Director, Account Management
IXL Learning, Raleigh, North Carolina, United States, 27601
IXL Learning, developer of personalized learning products used by millions of people globally, is seeking a Director, Account Management to join our growing team in Raleigh, NC. The ideal candidate understands the K-12 landscape and has experience in educational technology SaaS renewal sales, expansion of those sales and account management. You lead with vision and purpose, effectively manage change, and provide direct and actionable feedback to others. You will empower and support a team of managers, leads, and account managers, developing and leading initiatives aimed at propelling growth in our product user base made up of K-12 students, maximizing retention of those students, while strengthening adoption within schools and districts. You will work with the Vice President of Customer Success to develop long term vision for the team as well as develop and lead our customer engagement strategies, including onboarding, implementation and customer health checks, that result in retention and expansion, while exceeding renewal sales targets. #LI-TL2*This is a full time office based position in our Raleigh, NC office.*
#LI-ONSITEWHAT YOU'LL BE DOINGManage and motivate a team of high-performing managers, leads and account managersMentor and coach this team to achieve high levels of performance and professional developmentOwn the ultimate success of our customers, including implementation, product adoption, retention, renewal and expansionWork closely with sales leadership on renewal and expansion strategies within current districts to drive territory growthDevelop strategies, tactics and an operational plan for the team to achieve targeted goalsServe as a customer advocate while effectively collaborating with internal, cross-functional teams including account services, sales management, professional services, marketing, and product managementExceed renewal and expansion sales goals on a consistent basisRefine and continuously improve an end-to-end view of the customer journey
WHAT WE'RE LOOKING FOR
BA/BS degree requiredMinimum of 10 years educational/sales/account management experience (customer facing roles), including a minimum of 5 years sales/account management leadership experience5+ years in a management role, managing a multi-layered teamCommitted to work full-time in the Raleigh, NC IXL Learning office (5 days/week). This is not a remote positionEducational technology, classroom, educational sales, or related educational experience highly preferredWell organized, analytical, self-motivated and able to inspire and lead a high performing team while handling IXL Learning's rapid growthDemonstrated success at managing multiple tasks and changes in a fast-paced environmentExcellent ability to drive resolution of customer escalations, contract negotiations, and at-risk account mitigationAptitude for understanding a technical product and technical needs of customers; comfortable with technology and passionate about bringing technology into the classroom
ABOUT IXL LEARNINGIXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:1 in 4 students in the United States uses IXL.comRosetta Stone provides an immersive learning experience for 25 languagesWyzant is the nation's largest community of tutors, covering 300+ subjectsTeachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources
Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an Equal Opportunity Employer.
#LI-ONSITEWHAT YOU'LL BE DOINGManage and motivate a team of high-performing managers, leads and account managersMentor and coach this team to achieve high levels of performance and professional developmentOwn the ultimate success of our customers, including implementation, product adoption, retention, renewal and expansionWork closely with sales leadership on renewal and expansion strategies within current districts to drive territory growthDevelop strategies, tactics and an operational plan for the team to achieve targeted goalsServe as a customer advocate while effectively collaborating with internal, cross-functional teams including account services, sales management, professional services, marketing, and product managementExceed renewal and expansion sales goals on a consistent basisRefine and continuously improve an end-to-end view of the customer journey
WHAT WE'RE LOOKING FOR
BA/BS degree requiredMinimum of 10 years educational/sales/account management experience (customer facing roles), including a minimum of 5 years sales/account management leadership experience5+ years in a management role, managing a multi-layered teamCommitted to work full-time in the Raleigh, NC IXL Learning office (5 days/week). This is not a remote positionEducational technology, classroom, educational sales, or related educational experience highly preferredWell organized, analytical, self-motivated and able to inspire and lead a high performing team while handling IXL Learning's rapid growthDemonstrated success at managing multiple tasks and changes in a fast-paced environmentExcellent ability to drive resolution of customer escalations, contract negotiations, and at-risk account mitigationAptitude for understanding a technical product and technical needs of customers; comfortable with technology and passionate about bringing technology into the classroom
ABOUT IXL LEARNINGIXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:1 in 4 students in the United States uses IXL.comRosetta Stone provides an immersive learning experience for 25 languagesWyzant is the nation's largest community of tutors, covering 300+ subjectsTeachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources
Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an Equal Opportunity Employer.