Hornblower Cruises and Events
Regional Sales Account Manager - City Cruises - San Francisco / Berkeley
Hornblower Cruises and Events, San Francisco, California, United States, 94199
City Experiences, Anchored by Hornblower, is seeking a Regional Sales Account Manager for our City Cruises operations in San Francisco.
Base pay of $31.25 hourly with a sales commission plan consisting of an additional $39,000 at the 100% pre-determined sales goal. If sales achievement surpasses the 100% goal, additional compensation may be provided according to the commission plan.
About Us:City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
About the Opportunity:Do you share City Experiences passion for providing amazing experiences? The successful Regional Account Manager will successfully sell group and charter business utilizing inside and outside sales efforts to achieve the regional sales goals.
About You:This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.
Essential Duties & Responsibilities:Meet or exceed annual personal sales goal set by the RDOS and VP of SalesDevelop comprehensive knowledge of customer and market needsExecute the sales plan using effective sales techniquesGenerate leads primarily using telemarketing and networking through current customers for lead generation, but may attend trade shows and industry eventsConvert prospects to clients; successfully conduct telephone sales calls to both new and existing customers, and use effective closing techniquesIdentify customer needs and use in-depth product knowledge to prepare winning proposalsConvincingly present proposals over the phone and in person during site inspections and appointmentsSuccessfully up-sell existing clients to higher value itemsHandle objections and solve customer problemsEstablish relationships with associations/business organizations (e.g. Convention & Visitors Bureau) and generate referralsEnsure prompt responses to customer inquiriesCommunicate complete and accurate product details to the operations team to ensure proper execution of product promisedFollow up with customers within 24 hours after the cruise to further develop the accountWork with Director of Sales to resolve all customer issuesUse Salesforce (CRM software) to effectively plan and manage activities in the assigned marketsUse ANCHOR (reservation software) to accurately book ordersMaintain proper personal organization; manage time well, set appropriate work priorities, and maintain accurate recordsWork with Sales Assistant to collect payments; maintain accounts receivable within aging guidelinesAdditional job duties as assigned.
Requirements & Qualifications:MUST HAVE
event sales experienceMinimum of 2-years total sales experience consisting of at least 1-year outbound telephone sales experiencePrefer bachelor's degree preferably in a discipline related to the work of the positionPrefer hospitality experience but not requiredProficient with Microsoft office products as well as CRM software.Analytical skills required to identify and exploit selling opportunitiesMust have excellent oral communication skillsProposal writing is required; must communicate effectively in written formEstablish and maintain effective working relationships as required by job responsibilityMust have ability to persuade and influence peopleMust have proven leadership skillsMust be able to listen effectively, assess the situation, determine relevant issues, identify solutions and gain consensus.
The RESPECT Service System
embodies City Experiences' mission, vision, values, and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and/or harassment of any type, including but not limited to discrimination and/or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy, or related medical conditions. The Company participates in the E-Verify program in certain locations.
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Base pay of $31.25 hourly with a sales commission plan consisting of an additional $39,000 at the 100% pre-determined sales goal. If sales achievement surpasses the 100% goal, additional compensation may be provided according to the commission plan.
About Us:City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
About the Opportunity:Do you share City Experiences passion for providing amazing experiences? The successful Regional Account Manager will successfully sell group and charter business utilizing inside and outside sales efforts to achieve the regional sales goals.
About You:This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.
Essential Duties & Responsibilities:Meet or exceed annual personal sales goal set by the RDOS and VP of SalesDevelop comprehensive knowledge of customer and market needsExecute the sales plan using effective sales techniquesGenerate leads primarily using telemarketing and networking through current customers for lead generation, but may attend trade shows and industry eventsConvert prospects to clients; successfully conduct telephone sales calls to both new and existing customers, and use effective closing techniquesIdentify customer needs and use in-depth product knowledge to prepare winning proposalsConvincingly present proposals over the phone and in person during site inspections and appointmentsSuccessfully up-sell existing clients to higher value itemsHandle objections and solve customer problemsEstablish relationships with associations/business organizations (e.g. Convention & Visitors Bureau) and generate referralsEnsure prompt responses to customer inquiriesCommunicate complete and accurate product details to the operations team to ensure proper execution of product promisedFollow up with customers within 24 hours after the cruise to further develop the accountWork with Director of Sales to resolve all customer issuesUse Salesforce (CRM software) to effectively plan and manage activities in the assigned marketsUse ANCHOR (reservation software) to accurately book ordersMaintain proper personal organization; manage time well, set appropriate work priorities, and maintain accurate recordsWork with Sales Assistant to collect payments; maintain accounts receivable within aging guidelinesAdditional job duties as assigned.
Requirements & Qualifications:MUST HAVE
event sales experienceMinimum of 2-years total sales experience consisting of at least 1-year outbound telephone sales experiencePrefer bachelor's degree preferably in a discipline related to the work of the positionPrefer hospitality experience but not requiredProficient with Microsoft office products as well as CRM software.Analytical skills required to identify and exploit selling opportunitiesMust have excellent oral communication skillsProposal writing is required; must communicate effectively in written formEstablish and maintain effective working relationships as required by job responsibilityMust have ability to persuade and influence peopleMust have proven leadership skillsMust be able to listen effectively, assess the situation, determine relevant issues, identify solutions and gain consensus.
The RESPECT Service System
embodies City Experiences' mission, vision, values, and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and/or harassment of any type, including but not limited to discrimination and/or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy, or related medical conditions. The Company participates in the E-Verify program in certain locations.
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