Hornblower Cruises and Events
Regional Account Manager
Hornblower Cruises and Events, Fontana, California, us, 92331
Base salary of
$30 per hour ($62,400 annually) plus commission.Ensure you read the information regarding this opportunity thoroughly before making an application.City Cruises is seeking a Regional Account Manager for our operation in Marina del Rey.About You:This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.About the Opportunity:The successful Account Manager will provide a variety of support to the account managers, in addition to handling the post booking portion of the sales and ensuring continuous customer satisfaction and maximized revenues and profitability.Essential Duties & Responsibilities:Meet or exceed annual personal sales goal set by the RDOS and VP of SalesDevelop comprehensive knowledge of customer and market needsExecute the sales plan using effective sales techniquesGenerate leads; primarily use telemarketing and networking through current customers for lead generation but may attend trade shows and industry eventsConvert prospects to clients; successfully conduct telephone sales calls to both new and existing customers, and use effective closing techniquesIdentify customer needs and use in-depth product knowledge to prepare winning proposals. Balance Company and customer needs to create win/win situationsPresent proposals convincingly over the phone and in person during site inspections and appointmentsSuccessfully up-sell existing clients to higher value itemsHandle objections and solve customer problemsEstablish relationships with associations/business organizations (e.g. Convention & Visitors Bureau) and generate referralsEnsure prompt responses to customer inquiriesEnsure complete and accurate product details are communicated to the operations team to ensure proper execution of product promisedFollow up with customers within 24 hours after the cruise to further develop the account and to:
Thank customersDiscuss other eventsObtain cruise feedbackSet up next meetingRebook for next yearGet referrals
Work with Director of Sales to resolve all customer issuesUse Salesforce (CRM software) to effectively plan and manage activities in the assigned markets and track productivity of these sales activitiesUse ANCHOR (reservation software) to accurately book ordersMaintain proper personal organization; manage time well, set appropriate work priorities, and maintain accurate recordsWork with Sales Assistant to collect payments; maintain accounts receivable within aging guidelinesAdditional job duties as assigned.Requirements & Qualifications:Minimum of 2 years total sales experience consisting of at least 1 year outbound telephone sales experiencePrefer bachelor's degree preferably in a discipline related to the work of the positionPrefer hospitality experience but not requiredProficient with Microsoft Office products as well as CRM softwareAnalytical skills required to identify and exploit selling opportunitiesSells primarily by telephone; must have excellent oral communication skillsProposal writing is required; must communicate effectively in written formEstablish and maintain effective working relationships as required by job responsibilityMust have ability to persuade and influence peopleMust have proven leadership skillsMust be able to listen effectively, assess the situation, determine relevant issues, identify solutions, and gain consensusSatisfactory background checkAbout Us:City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.The RESPECT Service System
embodies City Experiences' mission, vision, values, and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.Our Mission: We create amazing experiences.Our Values:
Respect, Environment, Safety #1, Professionalism, Exceed, Communication, and Teamwork.Our Operating Principles:Foster diversity and inclusion.Practice conservation and environmental responsibility.Cultivate a safe and secure workplace.Be on time. Come prepared.Make data-driven, fact-based decisions.Be decisive with 80:100 solutions (80% right, 100% implementable)Expect to win - but compete as an underdog.Embrace innovation and reinvention.Listen and be responsive.Strive for efficiency and transparency without politics.Win as a team. Play your role.Work hard, have fun, celebrate success.EQUAL OPPORTUNITY EMPLOYER:The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. The Company is committed to providing equal opportunity in all employment practices, including, but not limited to, selection, hiring, promotion, transfer, and compensation to all qualified applicants and employees without regard to age, race, color, national origin, sex, sexual orientation, religion, handicap or disability, pregnancy, service member status, citizenship status, or any other category protected by federal, state, or local law.Additionally, we encourage all qualified applicants, including those with past arrest or conviction records, to apply. The Company participates in the E-Verify program in certain locations.#J-18808-Ljbffr
$30 per hour ($62,400 annually) plus commission.Ensure you read the information regarding this opportunity thoroughly before making an application.City Cruises is seeking a Regional Account Manager for our operation in Marina del Rey.About You:This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.About the Opportunity:The successful Account Manager will provide a variety of support to the account managers, in addition to handling the post booking portion of the sales and ensuring continuous customer satisfaction and maximized revenues and profitability.Essential Duties & Responsibilities:Meet or exceed annual personal sales goal set by the RDOS and VP of SalesDevelop comprehensive knowledge of customer and market needsExecute the sales plan using effective sales techniquesGenerate leads; primarily use telemarketing and networking through current customers for lead generation but may attend trade shows and industry eventsConvert prospects to clients; successfully conduct telephone sales calls to both new and existing customers, and use effective closing techniquesIdentify customer needs and use in-depth product knowledge to prepare winning proposals. Balance Company and customer needs to create win/win situationsPresent proposals convincingly over the phone and in person during site inspections and appointmentsSuccessfully up-sell existing clients to higher value itemsHandle objections and solve customer problemsEstablish relationships with associations/business organizations (e.g. Convention & Visitors Bureau) and generate referralsEnsure prompt responses to customer inquiriesEnsure complete and accurate product details are communicated to the operations team to ensure proper execution of product promisedFollow up with customers within 24 hours after the cruise to further develop the account and to:
Thank customersDiscuss other eventsObtain cruise feedbackSet up next meetingRebook for next yearGet referrals
Work with Director of Sales to resolve all customer issuesUse Salesforce (CRM software) to effectively plan and manage activities in the assigned markets and track productivity of these sales activitiesUse ANCHOR (reservation software) to accurately book ordersMaintain proper personal organization; manage time well, set appropriate work priorities, and maintain accurate recordsWork with Sales Assistant to collect payments; maintain accounts receivable within aging guidelinesAdditional job duties as assigned.Requirements & Qualifications:Minimum of 2 years total sales experience consisting of at least 1 year outbound telephone sales experiencePrefer bachelor's degree preferably in a discipline related to the work of the positionPrefer hospitality experience but not requiredProficient with Microsoft Office products as well as CRM softwareAnalytical skills required to identify and exploit selling opportunitiesSells primarily by telephone; must have excellent oral communication skillsProposal writing is required; must communicate effectively in written formEstablish and maintain effective working relationships as required by job responsibilityMust have ability to persuade and influence peopleMust have proven leadership skillsMust be able to listen effectively, assess the situation, determine relevant issues, identify solutions, and gain consensusSatisfactory background checkAbout Us:City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.The RESPECT Service System
embodies City Experiences' mission, vision, values, and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.Our Mission: We create amazing experiences.Our Values:
Respect, Environment, Safety #1, Professionalism, Exceed, Communication, and Teamwork.Our Operating Principles:Foster diversity and inclusion.Practice conservation and environmental responsibility.Cultivate a safe and secure workplace.Be on time. Come prepared.Make data-driven, fact-based decisions.Be decisive with 80:100 solutions (80% right, 100% implementable)Expect to win - but compete as an underdog.Embrace innovation and reinvention.Listen and be responsive.Strive for efficiency and transparency without politics.Win as a team. Play your role.Work hard, have fun, celebrate success.EQUAL OPPORTUNITY EMPLOYER:The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. The Company is committed to providing equal opportunity in all employment practices, including, but not limited to, selection, hiring, promotion, transfer, and compensation to all qualified applicants and employees without regard to age, race, color, national origin, sex, sexual orientation, religion, handicap or disability, pregnancy, service member status, citizenship status, or any other category protected by federal, state, or local law.Additionally, we encourage all qualified applicants, including those with past arrest or conviction records, to apply. The Company participates in the E-Verify program in certain locations.#J-18808-Ljbffr