Little Caesars
Support Engineer, Custom Applications
Little Caesars, Hamtramck, Michigan, United States, 48212
Build a Bigger, Better, Bolder Future:Imagine working for a company that measures its success based off the growth of its colleagues, a company that invests in its future by investing in you. Little Caesars is a company where our colleagues make an impact.
How You'll Make an Impact:
This role will operate in tandem with venue technology, baseball performance, and Ilitch Technology systems to ensure critical sports performance and player-facing technologies are achieving desired service levels. Additionally, this role will help support compliance to our IT Governance process.
Primary technology analyst for new sports technology initiatives, ensuring technical requirements are clearly defined and documented by parties (internal and external)Partner with key vendors to capture technology dependencies, and surface requirements with Ilitch Technology Shared Services team: Venue Technology, Infrastructure, Cloud, etc.Understand the business needs and key priorities, and translate into action plansEnsure technology requirements are scoped, estimated and surfaced in budgetsDeliver exceptional customer service with Baseball and Hockey Operations, in close partnership with Venue TechnologyPrimary support and escalation for custom applications built by Ilitch Technology teamMaintain support documentation and foster knowledge across teamsRespond to incidents and customer reported feedbackPartner with development team and Network Operations Center to establish alertingEnsure incidents are managed to closure, including feedback to development for continuous improvementClear and timely communication of status, adapting to evolving needs and different platformsFlexibly operate across different communication platforms, and adapt to evolving conditionsProactively communicate the status across in-flight and in progress initiativesAs needed, serve as point of triage & coordination with key outages or business impacting incidentsOngoing support and vendor relationship management for 3rd party technology providersUnderstand planned software upgrades/enhancements to vendor platform(s), surfacing to Ilitch Technology shared services as neededSurface technology incidents with vendors, and help facilitate to closureReview new technologies from Sports & Entertainment, facilitate review by IT GovernanceFacilitate onboarding data collection and follow up with key internal and external stakeholdersCommunicate status of IT Governance review, and manage internal documentationFacilitate "transition to support" (TTS) activities for new technologies introduced by Baseball and Hockey OperationsCoordinate with vendors and key internal stakeholder groups to understand status of work and communicate accordingly. Where applicable, collaborate with Ilitch Technology project management officeUnderstand support level expectations and define a process to meet those expectationsWho You Are :
Experience in sports and entertainment environment is requiredBachelor's degree in information technology, Computer Science, or related field. Equivalent experience may be considered in lieu of a formal degree.Minimum of five (5) years in an IT technical support role.Must have a strong understanding of various technologies, including hardware, software, networking, data center technologies.Must demonstrate exceptional professionalism and perform with a clear demonstration of customer service skills.Polished communication skills, both verbally and writtenDemonstrated ability to work with all levels of colleagues from senior management to new hires. Proven analytical, problem-solving, and troubleshooting skillsAbility to troubleshoot issues independently and within a team support structure.Ability to adapt and remain flexible to changing and growing sports and entertainment businesses.What Will Make You Stand Out:
Working knowledge of sports performance technologies, is a plusExperience working in live entertainment venue or event operation environment a plus
Work Conditions:
Irregular and extended work hours including nights, weekends, and holidays may be required. Travels as needed in support of special events. Exposure to high noise level Exposure to varying outdoor temperatures Frequent visual and auditory attention, flashing lights. Ability to handle high-pressure, extremely time-sensitive situations. Ability to life 25-50 lbs.
All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Little Caesars Enterprises Inc.
Little Caesar Enterprises, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.This company participates in E-Verify. Click on any of the links below to view or print the full poster. E-Verify and Right to Work.
PRIVACY POLICY
How You'll Make an Impact:
This role will operate in tandem with venue technology, baseball performance, and Ilitch Technology systems to ensure critical sports performance and player-facing technologies are achieving desired service levels. Additionally, this role will help support compliance to our IT Governance process.
Primary technology analyst for new sports technology initiatives, ensuring technical requirements are clearly defined and documented by parties (internal and external)Partner with key vendors to capture technology dependencies, and surface requirements with Ilitch Technology Shared Services team: Venue Technology, Infrastructure, Cloud, etc.Understand the business needs and key priorities, and translate into action plansEnsure technology requirements are scoped, estimated and surfaced in budgetsDeliver exceptional customer service with Baseball and Hockey Operations, in close partnership with Venue TechnologyPrimary support and escalation for custom applications built by Ilitch Technology teamMaintain support documentation and foster knowledge across teamsRespond to incidents and customer reported feedbackPartner with development team and Network Operations Center to establish alertingEnsure incidents are managed to closure, including feedback to development for continuous improvementClear and timely communication of status, adapting to evolving needs and different platformsFlexibly operate across different communication platforms, and adapt to evolving conditionsProactively communicate the status across in-flight and in progress initiativesAs needed, serve as point of triage & coordination with key outages or business impacting incidentsOngoing support and vendor relationship management for 3rd party technology providersUnderstand planned software upgrades/enhancements to vendor platform(s), surfacing to Ilitch Technology shared services as neededSurface technology incidents with vendors, and help facilitate to closureReview new technologies from Sports & Entertainment, facilitate review by IT GovernanceFacilitate onboarding data collection and follow up with key internal and external stakeholdersCommunicate status of IT Governance review, and manage internal documentationFacilitate "transition to support" (TTS) activities for new technologies introduced by Baseball and Hockey OperationsCoordinate with vendors and key internal stakeholder groups to understand status of work and communicate accordingly. Where applicable, collaborate with Ilitch Technology project management officeUnderstand support level expectations and define a process to meet those expectationsWho You Are :
Experience in sports and entertainment environment is requiredBachelor's degree in information technology, Computer Science, or related field. Equivalent experience may be considered in lieu of a formal degree.Minimum of five (5) years in an IT technical support role.Must have a strong understanding of various technologies, including hardware, software, networking, data center technologies.Must demonstrate exceptional professionalism and perform with a clear demonstration of customer service skills.Polished communication skills, both verbally and writtenDemonstrated ability to work with all levels of colleagues from senior management to new hires. Proven analytical, problem-solving, and troubleshooting skillsAbility to troubleshoot issues independently and within a team support structure.Ability to adapt and remain flexible to changing and growing sports and entertainment businesses.What Will Make You Stand Out:
Working knowledge of sports performance technologies, is a plusExperience working in live entertainment venue or event operation environment a plus
Work Conditions:
Irregular and extended work hours including nights, weekends, and holidays may be required. Travels as needed in support of special events. Exposure to high noise level Exposure to varying outdoor temperatures Frequent visual and auditory attention, flashing lights. Ability to handle high-pressure, extremely time-sensitive situations. Ability to life 25-50 lbs.
All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Little Caesars Enterprises Inc.
Little Caesar Enterprises, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.This company participates in E-Verify. Click on any of the links below to view or print the full poster. E-Verify and Right to Work.
PRIVACY POLICY