UCLA Health
TSD Refresh Technician (on-site)
UCLA Health, Los Angeles, California, United States, 90079
Description
Under the direction of the Technical Service Delivery (TSD) Endpoint Refresh Manager, the TSD Refresh Tech will:
support ISS refresh operations
collaborate with Refresh Coordinators to ensure refresh documentation is accurate prior to scheduled migration
gather technical details pertaining to the scheduled clinic refresh
enforce and maintain standard hardware, images, software, and deployment processes, including post configurations and asset management for ISS-managed departments
train new tech leads and contractors to effectively perform their job duties and provide continuous coaching as required
ensure that policies, standards, standard operating procedures, and how-to documents are followed and utilized
ensure endpoints follow standard security guidelines and safeguards
communicate effectively, both verbally and written to clients and peers
effectively apply the escalation process within the guidelines of the TSD SLA
Our ideal candidate will have experience with endpoint refresh, healthcare systems, and be willing and able to travel and work evenings.
Salary offers are based on a variety of factors including qualifications, experience, and internal equity. The full salary range for this position is $102,500 - $227,700 annually. The University anticipates offering a salary between the minimum and $90,000 annually.
Qualifications
Ability to analyze complex end-user business needs and devise effective cost efficient recommendations.
Demonstrated ability to write clear, precise, detailed, comprehensive, and grammatically correct letters, memos, reports, policies and procedures.
Interpersonal skills to work effectively with staff, faculty and administrators.
Ability to research and test new technologies and processes
Knowledge in networking including IP & Ethernet routing and switching based networks
Knowledge of network protocol analyzers and sniffers such as WireShark, Fluke tools and has ability to decipher packet captures
Knowledge of Voice/VoIP and Wireless platforms required; Soft switches, Communications Manager, Unity, Unity connection, Voice Gateways, Feature Servers, Application Servers, Media Servers, IADs, and Wireless devices etc.
Knowledge of IEEE 802.11 wireless standards, CISCO and Aruba wireless controllers
Experience in Voice and Wireless services including SIP Trunks, Unified messaging, Conferencing, and Integrated Access services
Support systems for network management including a working knowledge of Voice technologies. IP switching and routing architectures supporting VoIP and ISP services
Knowledge of VLAN, VRF, HSRP, Port Security, Traffic Shaping, Priority Queuing, Class of Service (CoS)
Knowledge of different cabling types: Multimode fiber, single-mode fiber, LC versus SC, 10/100/1000BaseX, Cat5, Cat5e, Cat6, RJ45, RJ11
Knowledge of troubleshooting tools: traceroute, ping, mtr, nmap, netstat, ipconfig/ifconfig, iperf
Knowledge of ISS Microsoft Office products (O365, Office 2016, Outlook, Exchange and OWA)
Understanding of project plans, presentations, procedures, diagrams and other technical documentation
Establish standards and procedures for best practices, enabling commitments to established SLA's.
Understanding of various Desktop Management Systems such as anti-virus software, patch management and software delivery
Ability to train, delegate and review the work of staff members.
Knowledge of cloud computing (Box, OneDrive)
Knowledge of standard desktop imaging; MDT, ISO's, and SCCM
Knowledge of VPN remote software and RDP setup.
Knowledge of Windows and Citrix based printing
Understand ITIL overview and tier structure support using ticket tracking system (Service-Now)
Knowledge of Apple OSX and iOS operating systems and platforms
Knowledge of virtualization technologies (Citrix XenApp, XenDesktop, VMWare, HP Device Manager)
Knowledge of IT Security applications (Cisco AMP, Aruba OnGuard, DUO, Checkpoint Encryption and USB Whitelising)
Must have a valid driver and have reliable transportation
Must be able to lift up to 30lbs
Ability to walk comfortability for a minimum of three hours a day
Knowledge of telecom technology and basic troubleshooting with telecom endpoints
Knowledge of Microsoft Networking, Active Directory, AD Group Policies
Strong knowledge of Windows Security, SSL certificate, TLS configuration, SMB code signing, and PKI infrastructure
Encryption protocols (data in motion & at rest)
Experienced with Microsoft Windows 2008, 2012, 2016, and 2019 Server, Windows 7, 10, 11
Knowledge of Microsoft SQL server
Experienced with virtualization platforms such as VMware and Microsoft Hyper-V
Experience with Microsoft Azure cloud
Experience with windows clustering
Experienced with HP Proliant server
UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.
Under the direction of the Technical Service Delivery (TSD) Endpoint Refresh Manager, the TSD Refresh Tech will:
support ISS refresh operations
collaborate with Refresh Coordinators to ensure refresh documentation is accurate prior to scheduled migration
gather technical details pertaining to the scheduled clinic refresh
enforce and maintain standard hardware, images, software, and deployment processes, including post configurations and asset management for ISS-managed departments
train new tech leads and contractors to effectively perform their job duties and provide continuous coaching as required
ensure that policies, standards, standard operating procedures, and how-to documents are followed and utilized
ensure endpoints follow standard security guidelines and safeguards
communicate effectively, both verbally and written to clients and peers
effectively apply the escalation process within the guidelines of the TSD SLA
Our ideal candidate will have experience with endpoint refresh, healthcare systems, and be willing and able to travel and work evenings.
Salary offers are based on a variety of factors including qualifications, experience, and internal equity. The full salary range for this position is $102,500 - $227,700 annually. The University anticipates offering a salary between the minimum and $90,000 annually.
Qualifications
Ability to analyze complex end-user business needs and devise effective cost efficient recommendations.
Demonstrated ability to write clear, precise, detailed, comprehensive, and grammatically correct letters, memos, reports, policies and procedures.
Interpersonal skills to work effectively with staff, faculty and administrators.
Ability to research and test new technologies and processes
Knowledge in networking including IP & Ethernet routing and switching based networks
Knowledge of network protocol analyzers and sniffers such as WireShark, Fluke tools and has ability to decipher packet captures
Knowledge of Voice/VoIP and Wireless platforms required; Soft switches, Communications Manager, Unity, Unity connection, Voice Gateways, Feature Servers, Application Servers, Media Servers, IADs, and Wireless devices etc.
Knowledge of IEEE 802.11 wireless standards, CISCO and Aruba wireless controllers
Experience in Voice and Wireless services including SIP Trunks, Unified messaging, Conferencing, and Integrated Access services
Support systems for network management including a working knowledge of Voice technologies. IP switching and routing architectures supporting VoIP and ISP services
Knowledge of VLAN, VRF, HSRP, Port Security, Traffic Shaping, Priority Queuing, Class of Service (CoS)
Knowledge of different cabling types: Multimode fiber, single-mode fiber, LC versus SC, 10/100/1000BaseX, Cat5, Cat5e, Cat6, RJ45, RJ11
Knowledge of troubleshooting tools: traceroute, ping, mtr, nmap, netstat, ipconfig/ifconfig, iperf
Knowledge of ISS Microsoft Office products (O365, Office 2016, Outlook, Exchange and OWA)
Understanding of project plans, presentations, procedures, diagrams and other technical documentation
Establish standards and procedures for best practices, enabling commitments to established SLA's.
Understanding of various Desktop Management Systems such as anti-virus software, patch management and software delivery
Ability to train, delegate and review the work of staff members.
Knowledge of cloud computing (Box, OneDrive)
Knowledge of standard desktop imaging; MDT, ISO's, and SCCM
Knowledge of VPN remote software and RDP setup.
Knowledge of Windows and Citrix based printing
Understand ITIL overview and tier structure support using ticket tracking system (Service-Now)
Knowledge of Apple OSX and iOS operating systems and platforms
Knowledge of virtualization technologies (Citrix XenApp, XenDesktop, VMWare, HP Device Manager)
Knowledge of IT Security applications (Cisco AMP, Aruba OnGuard, DUO, Checkpoint Encryption and USB Whitelising)
Must have a valid driver and have reliable transportation
Must be able to lift up to 30lbs
Ability to walk comfortability for a minimum of three hours a day
Knowledge of telecom technology and basic troubleshooting with telecom endpoints
Knowledge of Microsoft Networking, Active Directory, AD Group Policies
Strong knowledge of Windows Security, SSL certificate, TLS configuration, SMB code signing, and PKI infrastructure
Encryption protocols (data in motion & at rest)
Experienced with Microsoft Windows 2008, 2012, 2016, and 2019 Server, Windows 7, 10, 11
Knowledge of Microsoft SQL server
Experienced with virtualization platforms such as VMware and Microsoft Hyper-V
Experience with Microsoft Azure cloud
Experience with windows clustering
Experienced with HP Proliant server
UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.