ERP Administrator (Infor Syteline)

WHO ARE WE? Endotronix is a medical device company that aims to transform the treatment of heart failure , a chronic, progressive condition in which the heart is unable to pump enough blood to support the body. Our Cordella Heart Failure System (CHFS) includes proactive management tools for best practice care and detection of worsening heart failure. These easy-to-use tools improve patient quality of life and help to reduce hospital admissions thereby reducing health care costs. With our recent PMA approval from the FDA, we are preparing to grow our team - it's a great time to join Endotronix WHAT YOU'LL DO The ERP Administrator will be responsible for technical support, user management, and system maintenance of Syteline (Infor CSI) to ensure optimal system performance. This role will be critical in facilitating seamless operations cross-functionally within the organization, optimizing user experience, and supporting integrations with Salesforce, EAA, and other tools in the Endotronix tech stack. This is an onsite position based in Naperville, Illinois. Join existing ERP implementation team and quickly come up to speed on project scope and upcoming milestones in the project timeline. Maintain comprehensive documentation of system configurations, procedures, and user instructions. Provide training and support to end-users, assisting with transition from existing systems to Syteline, new user onboarding, and ongoing user education. Oversee the daily operations of Infor Syteline, ensuring system availability and performance. Perform routine system maintenance, updates, and troubleshooting to resolve technical issue Manage user accounts, roles, and permissions to ensure secure access to the ERP system. Serve as the primary point of contact for all ERP-related inquiries and support requests. Diagnose and resolve issues reported by users, collaborating with IT and vendor support when necessary. Work closely with cross-functional team to identify opportunities for process improvements within the ERP system. Facilitate the integration of Infor Syteline with Salesforce to streamline data flow and enhance customer relationship management. Collaborate with relevant teams to ensure accurate data synchronization between ERP and reporting software. WHAT YOU BRING TO THE TABLE Required: At least 3 years of experience as an ERP Administrator, preferably with Infor Syteline. Strong understanding of ERP systems and business processes. Excellent problem-solving skills and attention to detail. Effective communication and interpersonal skills, with the ability to train and support users at all levels. Ability to work independently and manage multiple projects simultaneously. Preferred: Familiarity with SQL and reporting tools Experience with Salesforce and API integrations EDUCATION Bachelor's degree in information technology, business administration, or a related field WHO YOU ARE Relentlessly focused on data and hypothesis driven decision making to create the best experiences for ETX patients and customers Someone with a bias for action and quick iteration as opposed to perfection A quick learner, who is able to work independently, multitask, and drive your own projects An effective communicator and collaborator who can synthesize insights from multiple stakeholders across business functions to deliver purpose-built insights, models and tools that provide easily interpretable and actionable results A team player who can inspire teams to deliver together, embodying the idea that the whole is greater than the sum of the parts Passionate about digital healthcare and leveraging Data to deliver innovative solutions at scale WHAT WE'RE LIKE Willing to have the "direct and honest conversation". Not afraid to confront the facts (or be confronted) and develop a plan to move forward. Competitive spirit and drive to win. Strong sense of initiative, internal motivation, and an unrelenting focus on results. Openness to feedback and coaching with a strong orientation towards continual learning and improvement. Ability to solicit, accept and provide direct feedback without defensiveness. Capacity to function in a highly complex company with ease and fluidity, while driving and influencing results. Entrepreneurial, flexible, yet results focused. High degree of intellectual curiosity, honesty, and capability. Low ego and humble in spirit in spite of your track record of outstanding performance. LIFE AT ENDOTRONIX Our shared company values create a foundation of trust and collaboration. United in a common purpose, we excel at the task at hand to provide best-in-class medical technology and customer service to our patients and clinicians. And along the way we make sure to have a little fun, continue to grow and celebrate our successes. We provide a competitive compensation package, comprehensive benefits including unlimited PTO, and an environment that will help you to thrive and succeed in your career. Endotronix is an equal opportunity employer, and we are committed to providing equal employment opportunities to all persons without regard to race, creed, color, religion, national origin, gender, marital status, citizenship status, age, veteran status, or disability. We are passionately committed to building a diverse organization where all perspectives and cultures are celebrated.