Syntricate Technologies
Genesys Cloud Engineer
Syntricate Technologies, Irving, Texas, United States, 75084
Required Skills:
Bachelor's degree preferred.•Genesys Certified Professional Certification highly preferred•
Cisco Contact Center Certification (or related)•Minimum 3 years of experience working on Genesys Cloud/Pure Cloud Contact Center platform•Knowledge in IVR, Data tables, Call flow, emergency , Change, and Problem Management.•Knowledge to design and develop complex call flows (Inbound, In-Queue, Outbound, Advanced ACD Routing, Data Tables, Integrations with Data Actions)•Experience in Genesys Dialog engines and BOT flow development 3rd party integrations- Salesforce, e911, CCSP.o bility to control or lead conversations with various support groups•. •Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organization.••Strong cross technical background with proven troubleshooting skills
Bachelor's degree preferred.•Genesys Certified Professional Certification highly preferred•
Cisco Contact Center Certification (or related)•Minimum 3 years of experience working on Genesys Cloud/Pure Cloud Contact Center platform•Knowledge in IVR, Data tables, Call flow, emergency , Change, and Problem Management.•Knowledge to design and develop complex call flows (Inbound, In-Queue, Outbound, Advanced ACD Routing, Data Tables, Integrations with Data Actions)•Experience in Genesys Dialog engines and BOT flow development 3rd party integrations- Salesforce, e911, CCSP.o bility to control or lead conversations with various support groups•. •Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organization.••Strong cross technical background with proven troubleshooting skills