Syntricate Technologies
Genesys Cloud Engineer
Syntricate Technologies, Irving, Texas, United States, 75084
Required Skills:
Bachelor's degree preferred.• Genesys Certified Professional Certification highly preferred•
Cisco Contact Center Certification (or related)• Minimum 3 years of experience working on Genesys Cloud/Pure Cloud Contact Center platform• Knowledge in IVR, Data tables, Call flow, emergency , Change, and Problem Management.• Knowledge to design and develop complex call flows (Inbound, In-Queue, Outbound, Advanced ACD Routing, Data Tables, Integrations with Data Actions)• Experience in Genesys Dialog engines and BOT flow development 3rd party integrations- Salesforce, e911, CCSP.o bility to control or lead conversations with various support groups• . • Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organization.• • Strong cross technical background with proven troubleshooting skills
Bachelor's degree preferred.• Genesys Certified Professional Certification highly preferred•
Cisco Contact Center Certification (or related)• Minimum 3 years of experience working on Genesys Cloud/Pure Cloud Contact Center platform• Knowledge in IVR, Data tables, Call flow, emergency , Change, and Problem Management.• Knowledge to design and develop complex call flows (Inbound, In-Queue, Outbound, Advanced ACD Routing, Data Tables, Integrations with Data Actions)• Experience in Genesys Dialog engines and BOT flow development 3rd party integrations- Salesforce, e911, CCSP.o bility to control or lead conversations with various support groups• . • Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organization.• • Strong cross technical background with proven troubleshooting skills