TEKsystems
PC Tech
TEKsystems, Waukesha, Wisconsin, United States, 53188
*Description:*We are seeking a skilled PC Technician for a role in Waukesha, WI. The ideal candidate will have a strong background in IT support and desktop support, with a focus on imaging laptops and workstations. This role is crucial to our expansion efforts, as we are onboarding a high volume of new hires and rolling out new laptops. The PC Technician will also provide traditional desktop support to end users on-site and handle escalations from the helpdesk.Key Responsibilities:
* *Imaging Laptops and Workstations:* Utilize PXE/SCCM for imaging new laptops and workstations for new hires.* *Desktop Support:* Provide on-site desktop support to end users, addressing hardware and software issues.* *Troubleshooting:* Perform Windows troubleshooting to resolve technical issues efficiently.* *Helpdesk Escalations:* Handle escalations from the helpdesk, ensuring timely resolution of complex issues.* *Remote Troubleshooting:* Assist users with remote troubleshooting to resolve technical problems.* *Printer Support:* Provide support for printer-related issues, including setup and maintenance.* *Hardware Support:* Diagnose and repair hardware issues for laptops, desktops, and peripherals.* *Ticketing System:* Utilize a ticketing system to track and manage support requests and resolutions.Top Skills & Qualifications:
* *IT Support / Desktop Support Experience:* Minimum of 2+ years of experience in IT support or desktop support roles.* *Imaging Experience:* Proficiency in imaging laptops and workstations; experience with PXE/SCCM is a bonus.* *Windows Troubleshooting:* At least 2+ years of experience in Windows troubleshooting.* *Remote Troubleshooting:* Experience in providing remote support to users.* *Printer Support:* Knowledge of printer setup, troubleshooting, and maintenance.* *Hardware Support:* Ability to diagnose and repair hardware issues.* *Ticketing System Experience:* Familiarity with using ticketing systems to manage support requests.Additional Skills & Qualifications:
* Strong communication and interpersonal skills.* Ability to work independently and as part of a team.* Excellent problem-solving skills and attention to detail.* Ability to manage multiple tasks and priorities in a fast-paced environment.*Benefits Information:*Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan - Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
* *Imaging Laptops and Workstations:* Utilize PXE/SCCM for imaging new laptops and workstations for new hires.* *Desktop Support:* Provide on-site desktop support to end users, addressing hardware and software issues.* *Troubleshooting:* Perform Windows troubleshooting to resolve technical issues efficiently.* *Helpdesk Escalations:* Handle escalations from the helpdesk, ensuring timely resolution of complex issues.* *Remote Troubleshooting:* Assist users with remote troubleshooting to resolve technical problems.* *Printer Support:* Provide support for printer-related issues, including setup and maintenance.* *Hardware Support:* Diagnose and repair hardware issues for laptops, desktops, and peripherals.* *Ticketing System:* Utilize a ticketing system to track and manage support requests and resolutions.Top Skills & Qualifications:
* *IT Support / Desktop Support Experience:* Minimum of 2+ years of experience in IT support or desktop support roles.* *Imaging Experience:* Proficiency in imaging laptops and workstations; experience with PXE/SCCM is a bonus.* *Windows Troubleshooting:* At least 2+ years of experience in Windows troubleshooting.* *Remote Troubleshooting:* Experience in providing remote support to users.* *Printer Support:* Knowledge of printer setup, troubleshooting, and maintenance.* *Hardware Support:* Ability to diagnose and repair hardware issues.* *Ticketing System Experience:* Familiarity with using ticketing systems to manage support requests.Additional Skills & Qualifications:
* Strong communication and interpersonal skills.* Ability to work independently and as part of a team.* Excellent problem-solving skills and attention to detail.* Ability to manage multiple tasks and priorities in a fast-paced environment.*Benefits Information:*Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan - Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.