IT Support Specialist

Job Title: IT Support Specialist Location: Tustin, CA (on-site) Department: IT Reports To: IT Manager Position Type: Full-Time, Exempt About Us: JustFoodForDogs is a dynamic and growing fresh pet food company committed to delivering exceptional service and solutions to our clients. We pride ourselves on fostering a collaborative and supportive work environment. We are currently seeking a skilled and motivated IT Support Specialist to join our team. Job Summary: As an IT Support Specialist, you will be responsible for providing technical support and troubleshooting for a variety of IT hardware and software issues. Your role will involve maintaining and repairing IT hardware, supporting our Microsoft Environment, managing point of sale (POS) systems, and delivering excellent help desk services. You will also handle network-related issues to ensure smooth operations within the organization. Key Responsibilities: Diagnose and repair IT hardware issues, including desktops, laptops, printers, and other peripherals. Perform hardware upgrades and replacements as needed. Assist users with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook. Troubleshoot and resolve issues related to these applications. Manage and support Lightspeed POS or other relevant point of sale software. Ensure the POS systems are functioning correctly and assist with any related issues. Provide support for laptop and desktop-related issues, including software installations, network connectivity, and performance problems. Perform diagnostics and repairs, as necessary. Troubleshoot and resolve network connectivity issues, including wired and wireless connections. Maintain and support network hardware, such as routers and switches, and ensure network security protocols are followed. Serve as the first point of contact for IT support requests. Handle inquiries and technical issues efficiently through phone, email, or in-person support. Accurately document support tickets and resolutions. Qualifications: Strong experience with IT hardware repair and troubleshooting. Proficiency in Microsoft Office applications. Familiarity with Lightspeed POS or similar point of sale software. Knowledge of network infrastructure and troubleshooting. Previous experience in a help desk or IT support role, with a demonstrated ability to manage and resolve technical issues effectively. Experience in escalating tickets to appropriate departments when necessary. Excellent analytical and problem-solving skills, with the ability to troubleshoot and resolve a wide range of technical issues. Strong verbal and written communication skills, with the ability to convey technical information clearly to non-technical users. Exceptional customer service skills with a focus on providing a positive user experience. Associate's degree in information technology, Computer Science, or a related field preferred. Relevant certifications (e.g., CompTIA A, Microsoft Certified Professional, Network) are a plus. Live Our Mission - At JustFoodForDogs, we act with integrity and build trust, treating everyone with dignity and respect. We bring passion to our mission, contribute positively to our environment, and strive to eliminate drama and negativity. Our commitment extends to exceeding expectations and supporting both our communities and the planet. Be a Team Player - JustFoodForDogs values positive teamwork and strong relationships. We prioritize trust, support, and team success over individual recognition. Our approach is to serve others and focus on collective goals, ensuring that collaboration and mutual support are at the heart of our work. Maintain a Positive Attitude - At JustFoodForDogs, we bring energy and enthusiasm to inspire our team. We stay optimistic, lead with empathy, and manage change with a positive outlook. Our focus is on constructive feedback and willingly assisting others to foster a supportive and confident workplace. Deliver Results - We are driven to win with determination and commitment at JustFoodForDogs. We honor our promises, take initiative, and pay attention to the details. Our goal is to consistently deliver on our objectives while holding ourselves and others accountable for results. JUSTFOOD FORDOGS is an Equal Opportunity Employer. JUSTFOOD FORDOGS does not discriminate due to race, color, creed, religion, sex, sexual orientation, gender and/or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military status, age, disability, unemployment status or any other legally protected basis, and to the extent permitted by law. Who We Are Join us in the movement to ensure longer and healthier lives for dogs and cats. JustFoodForDogs is breaking new ground in the world of pet food Vet-developed and recommended, we started cooking our whole food, human-grade, nutritionally balanced meals in Newport Beach in 2010 and we now have over 100 locations in WA, CA, IL, NY, NJ, TX, with continuing growth plans We are a proud Petco Partner, with over 1,000 Petco stores holding our products. We offer best in class benefits, health, dental, vision, 401k, Pet Insurance and Employee Discounts on our food and supplements. Learn more about what we do at www.justfoodfordogs.com.